Open Positions at Rentokil Initial South Africa

PRINCIPAL DUTIES & RESPONSIBILITIES

Price and Margin Analysis

• Help the business understand pricing and margins to aid business decisions
• Accurate reporting of Margin Analysis for month-end reporting
• Assist in the completion of management presentations to explain month-end performance in relation to pricing and margin and attend business reviews
• Discount analysis and margin reporting for use in commission schemes 
• Maintaining business models for profitability
• Pricing for large contracts and tenders
• Ensure necessary controls are in place to guarantee approval levels are adhered to when submitting bids.
• Maintain pricing / price list within the business in relation to Vantage
• Liaise with Marketing, Bids & Tenders and Contracts Departments for new product launches and tenders

Financial Reporting 

• Delivery of accurate and timely management information:
• Monthly reporting of Key Account Performance  along with regular performance reviews with operational management.
• Ad-hoc analysis and reporting as requested by senior management.
• To provide commentary and investigate changes in management information to add value to reports and aid understanding of changing business performance.
• To respond to queries with data accuracy and follow up with investigations of data sources where required.
• To change and adapt management information as required to meet business needs.
• To provide assistance and support to the  Management Accountants to ensure the accuracy of accounting information.
• To actively support the Finance Team in the successful delivery of key business initiatives and projects.

Analysis

• Maintain open and good relations with the operations director / Sales Director / Area Commercial Financial Controller and the branch managers. 
• Support  their understanding of key financial processes and measures, and their role in providing timely and good quality information to support business processes.
• Challenge and develop their understanding of commercial performance measures and suggest ways to improve.
• Provide assistance and support to their reporting and data needs to manage their business.
• Understand challenges, customer and business performance issues that are specific to individual areas.
• Provide explanation and understanding of Budget targets to branch managers, and collate feedback to Finance of key issues.

QUALIFICATIONS

• Newly qualified Graduate in /Finance/Accounting degree/diploma 
• Grade 12/ (Matric)
• Some database knowledge Qlik, Big Query, Data Studio would be beneficial but not essential
• Ability to work independently and prioritize tasks
• Ability to build strong, positive relationships with all candidates & key stakeholders
• Strong knowledge of Microsoft office (especially Microsoft Excel) and Google suite
• Ability to work in a hybrid environment

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PRINCIPAL DUTIES & RESPONSIBILITIES

Your other duties will include:

• Conducting site audits to ensure we have the right content in the right places
• Having content in a suitable format for different devices and recruitment channels
• Writing great content to support the business 
• Building inbound links and growing overall site authority
• Liaising with the Marketing team to research, develop and implement the social media plan
• Supporting other parts of the business when additional digital support is required

QUALIFICATIONS and  EXPERIENCE

• Bachelor's degree in marketing, communications, journalism, or a related field.
• Proven experience in digital content writing, with a strong portfolio of blog articles and web content. (please be prepared to share content portfolio if you make it to interview)

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Key Responsibilities:

Delivering Customer excellence

• Handle customer complaints (letters, telephone calls, emails and On guard) in a positive and timely manner
• Customer account monitoring through OnGuard 
• Invoice queries 
• CCM Monitoring  
• Annual contract renewals in conjunction with Key Account Management Team
• Maintain customer web sites. 
• Processing sales into iCABS system  
• Answer customer calls and raise CCM tickets to field colleagues.  
• Support robotics with new processes  
• Monitor Pest connect and raise tickets for any system notifications of pest activity. 
• Complete and maintain customer trackers.

Front Line Colleague Support 

• Monitor & update customer web sites.
• Provide customer specification details.
• Attending customer meetings
• Updating KAM/Sales Colleague with job/contract numbers once in order to arrange works.
• Create and reset user details for field colleagues in customer portals.
• Check visit information.

Requirements

To qualify for this Key Account Administrator role, you must have:

Essential Skills: 

• Good numeracy & literacy skills. 
• Good IT skills, including an understanding of Microsoft packages. 
• Ability to use internet. 
• Proven communication skills to both internal and external stakeholders. 
• Good eye for detail with a high level of accuracy. 
• Strong commitment to delivering customer excellence. 
• Strong organisation skills to effectively manage and prioritise workload. 
• Proven ability to work with diverse groups of people. 
• Ability to work within a team environment. 

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KEY WORK OUTPUTS and ACCOUNTABILITIES

• Close and formalize deals between RI and customers with appropriate commercial arrangements.
• Uses the sales tools in line with the agreed sales process to maintain and develop a sales pipeline and customer information.
• Increase conversion of sales against marketing driven campaigns and provide feedback on results.
• To demonstrate ethical sales behaviour at all times, respecting the diversity of all colleagues/customers
• Achieve Predetermined Sales targets including achieving contract and  jobbing targets and opportunities 
• Complete, update and maintain all required sales administration and reporting systems in compliance to policies and procedures                                                           
• Locate potential business through research,  prospecting, tele-canvassing and cold calling
• Attend to phone enquiries and leads from colleagues
• Conduct sales calls and presentations to new or existing customers. 
• Undertake needs analysis by conducting thorough survey of client premises
• Complete site risk assessments for every client proposal 
• Report all findings back to the client by presenting a proposal, which includes a pricing structure, that describes the benefits of using our services.
• Endeavor to gain the client’s acceptance and obtain authorization on a new service agreement.
• Approach the client portfolio for annual price adjustments
• Maintain and improve the client retention target rate by building and maintaining professional client relationships
• Focus on building relationships with clients
• Responsible for client retention especially clients in their 1st year of their agreement
• Increase the client portfolio by identifying cross and up selling opportunities

QUALIFICATIONS and  EXPERIENCE

• Matric 
• Recent Graduate - sales related field of study is preferred 
• Drivers License - essential 
• Computer literate 
• A horticultural background will be advantageous
• No previous sales experience required - a passion for sales is essential