Key Account Manager - Aftermarket at Robert Walters

• A globally recognised engineering company in mining and mineral processing is seeking a Key Account Manager to drive aftermarket growth and deepen customer relationships.
• The role includes managing strategic accounts, identifying new business opportunities, delivering high service standards, and supporting ongoing business development and operational improvements.
• As a Key Account Manager, you will drive aftermarket growth by building strong relationships with mining clients, both existing and new. You’ll engage with mine operators, understand their needs, and deliver tailored technical solutions.
• The role involves expanding service contracts, identifying new business opportunities, managing complex sales cycles, and supporting continuous improvement initiatives. Frequent site visits (domestic and occasional international) and collaboration with internal teams are key to your success.

Key Responsibilities:

• Develop and maintain relationships with mining clients, identifying growth opportunities.
• Manage strategic accounts and expand service contract portfolios.
• Coordinate with internal teams to support sales and service delivery.
• Visit sites regularly and support clients proactively.
• Identify process improvements and share best practices.

Key Requitements:

• 3–5 years sales experience within mining/mineral processing.
• At least 2 years experience in customer relations.
• Exceptional communication and negotiation skills.
• Proven ability to build and maintain strong client relationships.
• Proactive, results-driven approach with strong follow-through.
• Excellent organisational and time management skills.
• Ability to work independently while achieving sales targets.