Key Account Manager (Bellville ) at Econo Foods

PURPOSE OF THE ROLE

• We are seeking an experienced and dynamic Key Accounts Manager to manage and grow our most significant customer relationships across the country. This role involves developing and executing strategies to strengthen relationships with key national clients, drive revenue growth, and enhance customer satisfaction. The ideal candidate will have a proven track record in sales, relationship management, and the ability to drive strategic initiatives to maximize business opportunities within key accounts.

KEY RESPONSIBILITIES

• Strategic Account Management: Develop and implement tailored strategies for managing key national accounts, ensuring the long-term success of the relationships.
• Sales & Revenue Growth: Drive sales growth by identifying opportunities within key accounts, negotiating contracts, and aligning products/services to meet customer needs.
• Relationship Building: Build and nurture strong relationships with decision-makers and senior executives within key accounts, understanding their business needs and providing tailored solutions.
• Collaboration: Work closely with internal teams (marketing, product development, customer service, etc.) to deliver exceptional service and solutions to key accounts.
• Market Analysis: Conduct thorough market research and competitive analysis to stay ahead of industry trends and ensure alignment with the customer’s objectives.
• Performance Reporting: Monitor and report on key account performance, providing regular updates to senior management on account status, revenue growth, and market trends.
• Negotiation & Contract Management: Lead negotiations with key accounts, ensuring mutually beneficial agreements that align with the company's objectives.
• Customer Satisfaction & Retention: Ensure high levels of customer satisfaction, resolving issues promptly and proactively addressing challenges to minimize churn.
• Budget Management: Oversee the national account budget, ensuring efficient use of resources to maximize return on investment.

Requirements
QUALIFICATIONS & EXPERIENCE

• Matric (Grade 12) Certificate and/or relevant equivalent higher qualification
• Minimum of 2 years of sales experience in the food industry, preferably within the informal market segment.
• Valid Driver's License
• Strong understanding of sales processes, key account management strategies, and customer relationship management (CRM) systems.
• Exceptional negotiation, communication, and interpersonal skills.
• Ability to work independently and collaborate cross-functionally.
• Strong analytical and problem-solving skills with the ability to manage multiple priorities.
• Willingness to travel as required for client meetings and industry events.
• Conduct sales activities to generate leads and drive revenue.
• Build and maintain strong client relationships to ensure customer satisfaction and loyalty.
• Collaborate with team members to develop effective sales strategies and achieve targets.
• Provide exceptional customer service and support throughout the sales process.
• Proven experience in sales or customer service roles preferred.

COMPETENCIES REQUIRED

• Building and maintaining relationships in support and living out the Ho Hola company culture. 
• Understanding of the cultural nuances and dynamics of the main market sector.
• Friendly, helpful, confident yet humble, and able to work well in a team.
• Ability to work in a highly competitive and dynamic environment.
• Ability to communicate fluently in English (written and verbal)
• Strong communication and negotiation skills.
• Ability to work independently and navigate the challenges of the main market.