Top Positions at Momentum Metropolitan Holdings Limited

Role Purpose    

• The purpose of the Dental Advisor role is to provide expert clinical and technical dental input across Health Risk Management Strategy and operations, ensuring high-quality, evidence-based decision-making on complex, escalated, and exceptional dental cases.
• The Dental Advisor supports the Head of Dental Strategy with clinical input into dental system design, benefit innovation, and the ongoing optimisation of dental risk management frameworks.
• The role serves as the dental clinical Subject Matter Expert (SME), supporting operational teams through specialist case input, dental coding expertise, and fraud, waste and abuse (FWA) investigations.
• In addition, the Dental Advisor provides independent clinical oversight across dental claims, pre-authorisations, benefit interpretation, and provider behaviour, ensuring clinical appropriateness, regulatory compliance (including CMS and PMB requirements), member fairness, and scheme sustainability.
• The role acts as a key clinical governance safeguard between policy intent, operational execution, and system rule application.

Requirements    

• Matric.
• BChD / BDS or equivalent dental qualification.
• Registered with the HPCSA as a Dental Practitioner.
• Dental advisory experience within a managed care or medical scheme environment.
• Strong working knowledge of dental coding (mandatory).
• Experience providing clinical input on complex, escalated, or exception dental cases.
• Experience in fraud, waste and abuse investigation and advisory support (advantageous).

Duties & Responsibilities    

Clinical Governance and Compliance:

• Apply CMS regulations, PMB rules, and scheme policies to dental cases and benefit interpretation.
• Ensure evidence-based, defensible, and audit-ready clinical decision-making.
• Support responses to CMS, SADA, DENTASA, internal audit, and regulatory queries where dental clinical input is required.x
• Claims and Pre-Authorisation Oversight:
• Clinically review high-cost, in-hospital, PMB, and escalated dental claims.
• Provide clinical recommendations on approvals, rejections, and appeals.
• Guide Operations on complex clinical escalations and interpretation of dental clinical policy.
• Benefit Design and Product Support:
• Provide clinical input into dental benefit design, annual reviews, and benefit optimisation initiatives.
• Assess clinical relevance and risk impact of new dental and laboratory codes.
• Advise on exclusions, limits, frequencies, and clinical eligibility criteria.
• Provider and Network Advisory:
• Identify abnormal or high-risk provider claiming patterns.
• Support provider education, remediation, and fraud, waste and abuse investigations.
• Provide clinical input into network rules and provider credentialing criteria.
• System and Rule Enablement:
• Translate dental clinical policy into system adjudication logic.
• Validate clinical rules including tooth numbering, age limits, procedure combinations, and ICD-10 alignment.
• Participate in UAT and provide clinical sign-off for dental-related system and rule changes.

Competencies    

• Business Acumen.
• Client/ Stakeholder Commitment.
• Drive for Results.
• Impact and Influence.
• Collaboration.

Closing Date    

• 2026/03/12

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Role Purpose    

• The Distribution Support Administrator (DSA) provides quick and accurate administrative support to IFAs, IFA practice staff and consultants.

Requirements    

Qualifications:

• Grade 12, Matric (Essential)

Experience:

• 1-2 Year experience in financial service (essential
• Insurance industry experience (preferred)
• Experience within the MDS Sales environment will be an advantage.

Duties & Responsibilities    

Internal processes: Sales and Service Experience

• Demonstrating an understanding of end-to-end processes for various product lines.
• Identify and address processes that do not support business efficiency and ease of operation.
• Have a good understanding of Compliance process adherence and impact of non-adherence.
• Have an ability to present quotes and relevant supporting documents professionally to uphold an 'advice-led' approach.
• Ensure the new business process is handled end-to-end with minimal need for revisions.
• Handle the processing of application forms and promptly engage with Financial Advisors/Practice staff upon receipt.
• Engage with Financial Adviser practice staff to ensure processing happens smoothly with full ownership of the process through understanding and conveying the reason for requirements.
• Ensure all cases and new business applications are correctly recorded and kept up to date on activity manager.
• Log appropriate activities, timeously (quotes and Financial Adviser engagements)
• Consult systems to view progress - those documents pull through correctly.
• Manage pipeline - keep clean and relevant. Drive submission of requirements to ensure cases issue.
• Having regular engagement sessions with Business Consultant to update on status of all quotations, pipeline business and any other sales enablement updates.
• Prepare Consultant for engagement – by providing reports, quote feedback, pipeline business.
• Co-accountability for Momentum Distribution Service target achievement with consultant
• Administratively support Consultant on all planned marketing calls - to follow through in support.
• Understanding of all available reports such as Power BI, lapse and arrear reports, reinstatement reports
• Provide training to Financial Adviser/practice staff by sharing knowledge of digital capabilities such as Power BI, Campaign master etc.
• Capable of being the primary contact for online navigation enquiries from Financial Advisers/Practice Staff.
• Ensure that all training interventions are recorded on appropriate reports.
• Provide support to other branches (nationally) when need arises to ensure business continuity.
• Identify and report process and system failures and enhancements to improve client experience.
• Escalate faults and other housekeeping issues with the relevant stakeholders or service providers.
• Engages in service center escalations to enhance the customer experience, demonstrates quick thinking, and consistently maintains a positive ambassadorial approach with a can-do attitude.
• Demonstrates high-quality processing and resilience in follow-ups, ensuring cases are resolved promptly within stringent performance standards.

Client Advisor: Stakeholder Engagement

• Ensure all internal and external engagements are conducted in a professional manner.
• Maintain meaningful business relationships with all stakeholders.
• Provide authoritative expertise to clients and stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback, and provides exceptional client service.
• Supporting MDS, IFA, and IFA practice through online capability knowledge and subsequent training.
• Understand and fulfil on the role requirement to keep consultants fully abreast of pipeline and new business activities to be fully informed in the face of the IFA.

Collaboration and Self-development

• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislative knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Finance: Business Efficiencies and Effectiveness
• Identify opportunities to enhance effectiveness and increase operational efficiency.
• Manage company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

Competencies    

• Relating and Networking: Establishes good relationships with customers and staff. Builds wide and effective networks of contacts inside and outside the organisation. Relates well to people at all levels. Uses humour appropriately to enhance relationships with others.
• Planning and Organising: Sets clearly defined objectives. Plans activities and projects well in advance and takes account of possible changing circumstances. Manages time effectively. Identifies and organises resources needed to accomplish tasks. Monitors performance against deadlines and milestones.
• Coping with Pressures and Setbacks: Works productively in a high-pressure environment. Keeps emotions under control during difficult situations. Balances the demands of a work life and a personal life. Maintains a positive outlook at work. Handles criticism well and learns from it.
• Achieving Personal Work Goals and Objectives: Accepts and tackles demanding goals with enthusiasm. Works hard and puts in longer hours when it is necessary. Identifies development strategies needed to achieve career goals and makes use of developmental or training opportunities. Seeks progression to roles of increased responsibility and influence.
• Following Instructions and Procedures: Appropriately follows instructions from others without unnecessarily challenging authority. Follows procedures and policies. Keeps to schedules. Arrives punctually for work and meetings. Demonstrates commitment to the organisation. Complies with legal obligations and safety requirements of the role.
• Adhering to Principles and Values: Upholds ethics and values. Demonstrates integrity. Promotes and defends equal opportunities, builds diverse teams. Encourages organisational and individual responsibility towards the community and the environment.
• Working with People: Demonstrates an interest in and understanding of others. Adapts to the team and builds team spirit. Recognises and rewards the contribution of others. Listens, consults others, and communicates proactively. Supports and cares for others. Develops and openly communicates self-insight, such as an awareness of own strengths and weaknesses.
• Writing and Reporting: Writes clearly, succinctly, and correctly. Writes convincingly in an engaging and expressive manner. Avoids the unnecessary use of jargon or complicated language. Writes in a well-structured and logical way. Structures information to meet the needs and understanding of the intended audience.

Closing Date    

• 2026/03/12

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Role Purpose    

• Proactively manage and maintain the servers, operating systems, hardware and networking equipment required for the business to function optimally.

Requirements    

• Grade 12 or equivalent qualification.
• Relevant IT qualification.
• 1-2 years’ relevant experience.
• 1-3 years' computer operator/support experience.
• Knowledge of client/server computing environment technologies.
• Knowledge of server operating systems and server management.
• Knowledge of performance analysis and tuning to increase throughput and reliability.
• Knowledge of Windows, Windows Server, VMware, Active Directory, Cisco or Extreme network equipment would be an advantage.

Duties & Responsibilities    

• Participate in the development of server usage policies and standards as and when necessary.
• Build, operate, maintain and troubleshoot servers and server infrastructure ensuring adherence to service level agreements and security standards.
• Perform regular database clean ups to ensure errors and inconsistencies.
• Monitor system logs and activity on servers and devices in line with business expectations.
• Plan new server deployments and document server builds to ensure that these respond to change and quality requirements.
• Install server-side software as and when needed ensuring that appropriate information is sent to users.
• Allocate and maintain system disks and memory and add and configure new workstations as and when needed.
• Manage Active Directory environment and create, add and manage users in line with business expectations.
• Provide 3rd Level support for IT requests and Help Desk tickets to ensure effective and timeously query resolution.
• Collaborate with other departments to identify and resolve performance issues and recommend corrective measures where possible.
• Evaluate and test new hardware and software for client/server applications to ensure stability and functionality.
• Monitor and maintain MS Exchange and resolve hardware and software system issues that arise to ensure continuity.
• Create and implement change management requests and install and configure systems according to approved change requests.
• Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

Competencies    

• Examining Information.
• Team Working.
• Taking Action.
• Meeting Timescales.
• Checking Things.
• Interpreting Data.

Closing Date    

• 2026/03/12

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Role Purpose    

• To assist in the enhancement and management of cost-effective managed health care with the objective of promoting rational utilisation of health care facilities and containing associated costs generated by these services.

Requirements    

• A National Senior Certificate is essential
• It is essential to have a Nursing Diploma or Degree
• Minimum of 1 year’s clinical experience within a private hospital
• The incumbent must be registered with SANC (South African Nursing Council) as a Registered / Professional Nurse
• Experience in a managed care / case management environment would be an advantage
• MS 365 proficiency 

Duties & Responsibilities    

• Review of in-hospital patients for appropriateness of care, length of stay and level of care.
• Liaise with the service provider on clinical updates, as well as outstanding information.  
• Engage with the treating doctor(s) to ensure appropriate treatment, length of stay and level of care is rendered.
• Discharge planning for in-hospital patients to ensure ongoing support and care post discharge.
• Develop, implement and communicate the practice and/or clinical guidelines for cost effective care.
• Authorise appropriate and cost-effective surgical care and treatment.
• Ensure the consistent and correct application of exclusions.
• Adhere to policies and procedures and take corrective action where necessary.
• Adhere to organisational best practice and legislative requirements.
• Take ownership of escalated and unresolved queries and ensure they are resolved timeously.
• Manage queries until resolution and update the incident details.
• Identify financial and business risks to the company and escalate accordingly.
• Provide clinical support to non-clinical team’s if/when required.
• Drive and support effective teamwork within the department.
• Strive to demonstrate the company's values daily.
• Engage in hospital visits where needed to build stakeholder relationships, proactively resolve queries and increase visibility to members.
• Ensure the effective, accurate and timeous completion of relevant documentation and recording of interventions.
• Communicate with providers to improve the cost efficiencies of health care delivery.
• Ensure Service Level Agreements are met and exceeded.
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation.

Competencies    

• Effective communication skills – verbal and written
• Accountability
• Planning and organising
• Problem solving
• Time management
• Attention to detail
• Interpersonal skills 
• Customer orientation
• Results driven
• Empathetic nature 
• Business administration skills

Closing Date    

• 2026/03/15

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Role Purpose    

• Manage and motivate a team of Financial Advisors to deliver an excellent client experience and support the achievement of Metropolitan Channel sales targets.

Requirements    

Qualifications:

• Matric or equivalent NQF Level 5 qualification
• RE5
• FAIS Representative legislative qualification
• Class of Business 3 and 7 (preferable)

Experience

• 3-5 years of working experience in the financial services industry
• A minimum of 2 years of managerial experience overseeing the rendering of financial advice
• Experience in FAIS Tier 1 Long Term Insurance and Pension Benefit products
• A valid driver's license and access to your own vehicle
• Computer literacy

Duties & Responsibilities    

• Leading and managing a team of Financial Advisers
• Developing action plans to drive sales and enhance performance.
• Ensuring compliance with operational processes and legislative requirements
• Cultivating a branch culture to energise employees and maximise productivity.
• Recruiting and selecting high performing Financial Advisers to join your team.

Competencies    

• Business Acumen
• Client/ Stakeholder Commitment
• Drive for Results
• Leads Change and Innovation
• Motivating and Inspiring Team
• Impact and Influence
• Collaboration
• Self-Awareness and Insight

Closing Date    

• 2026/03/27

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Role Purpose    

• Develop and manage the execution of the compliance program to enable licence management of the FSP.

Requirements    

• Registered FSCA approved qualification - bachelor’s degree in law (LLB), Compliance, Risk Management, Business Administration, Finance, or a related field.
• Postgraduate qualification in Compliance, Risk, Corporate Governance (advantageous).
• Industry-specific regulatory certifications (RE5/RE1/RE3 for financial services).
• Compliance Institute Southern Africa (CISA) certification (Preferred).
• Registered Cat I & II Compliance Officer with the FSCA
• POPIA
• FICA
• FAIS
• NCA
• AML/CFT laws and crypto-asset-related regulatory guidance
• Sector-specific standards and regulatory requirements
• Crypto asset regulatory developments and global standards
• Developing and implementing compliance frameworks,
• Managing regulatory audits,
• Conducting compliance monitoring and reporting, and
• Drafting compliance policies and procedures.
• 10 years compliance related experience of which at least 5 years must be as a Cat II Compliance Officer.
• At least 2 years in a supervisory or managerial position.

Proven experience in:

• Strong understanding of relevant legislation such as:
• Advantage -Experience working with Crypto Asset Service Providers, including:
• CASP licensing, registration, and reporting requirements,
• AML/CFT frameworks for crypto transactions

Duties & Responsibilities    

INTERNAL PROCESS

• Develop and manage the implementation of a suitable compliance monitoring plan to ensure completeness and accuracy.
• Manage the review and provide oversight of the relevant compliance monitoring plan based on combined assurance initiatives.
• Manage the execution of compliance activities based on the compliance monitoring plan to provide assurance on the level of regulatory compliance.
• Ensure the regulatory compliance breach management and follow-up process is followed to enable business to effectively manage and resolve breaches.
• Monitor and provide the appropriate oversight function for any activities outsourced or for any independent compliance functions performed by any legal entities within the business.
• Monitor and communicate regulatory changes and actively influence the business to establish control frameworks.
• Manage the implementation of the compliance requirement universe for the business.
• Provide professional advice and guidance to the business and senior business leaders regarding compliance matters.
• Contribute to the initiation of critical statutory projects relevant to the business and monitor the appropriate implementation thereof by the business.
• Create awareness within the business regarding new compliance requirements or provide guidance on potential impact of compliance requirements.
• Support the business stakeholders in identifying compliance risks or weaknesses for which the business should consider additional mitigating action, or processes and/or procedures.
• Initiate, contribute and prepare the necessary documentation for the submission of business enabling statutory applications to applicable regulatory and industry or supervisory bodies.
• Build relationships with internal and external stakeholders.
• Act as adviser into the business projects and initiatives as is related to the compliance eco-system.
• Manage the delivery of compliance reports that highlight compliance activities and instances of non-compliance, both internal and external within agreed time frames.
• Initiate and contribute to the review of all critical business policies from a regulatory compliance perspective and make recommendations for improvement.
• Compile, submit and present compliance reports required by the business and stakeholders.
• Manage and execute the process to identify, manage, monitor and report compliance risks that the organisation face.
• Apply a combined assurance model in optimising assurance coverage in the organisation.
• Continuously align compliance landscape to the business strategy to ensure that the function is geared towards enabling business to reach its objectives.
• Act as trusted adviser for Ombudsman related queries and escalations related to the compliance matters.

CLIENT SERVICES

• Provide authoritative expertise and advice to stakeholders.
• Build and maintain relationships with stakeholders.
• Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments.
• Deliver on service level agreements to ensure that stakeholder expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.

PEOPLE

• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of company values.
• Select and recruit suitably qualified talent in line with Employment Equity principles and company values.
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
• Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
• Execute effective workforce planning practices to ensure that staffing requirements are accurately forecasted.
• Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
• Effectively manage performance within the team to ensure business objectives are achieved.
• Encourage innovation, change agility and collaboration within the team.
• Support the building of the team’s capability to ensure that the team is equipped to strategically partner with business and provide leading solutions.

FINANCE

• Control the budget for the area, including the authorisation of expenditures and implementation of financial regulations.
• Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy.
• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Investigate reported wilful acts of non-compliance to organisation policy and practice and report on findings.

Competencies    

Behavioural Competencies

• High ethical standards and professional integrity
• Strong decision-making and independent judgement
• Able to handle complexity and emerging regulatory challenges
• Leadership and people management
• Ability to work under pressure in a fast-evolving environment
• Diplomacy, professionalism, and strong interpersonal skills

Closing Date    

• 2026/03/16

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Role Purpose    

• Design comprehensive architecture for solutions that support business delivery on key projects and strategic objectives.

Requirements    

• Matric.
• Bachelors degree in Computer Science/Software Engineering/ Information Technology and or equivalent relevant qualification.
• Post graduate degree in Computer Science/Software Engineering/Information Technology and or equivalent relevant qualification.
• Unified Modelling Language (UML) certficate.
• Domain Driven Design qualification.
• ArchiMate certification.
• TOGAF certificate.
• 8–10 years of experience in software engineering or IT solution delivery.
• 5+ years of hands-on mobile development experience.
• At least 3–5 years working extensively with Flutter and Dart.
• Experience publishing and maintaining apps at scale in iOS App Store and Google Play.
• Experience as a Solutions Architect, Lead Developer, or Technical Team Lead for at least 3 years.
• Experience designing mobile architectures including multi-platform apps, modular codebases, and scalable backend integrations.
• Experience in Agile delivery, DevOps practices, and leading distributed or cross-functional engineering teams.
• Experience with large-scale mobile implementations, performance tuning, and complex system integrations.

Knowledge:

• Expert-level knowledge of Flutter and Dart, including state management patterns, asynchronous programming, and performance optimization.
• Deep understanding of mobile application architecture across iOS and Android, including native integrations, and hardware/OS capabilities.
• Strong knowledge of integration patterns and API design standards.
• Knowledge of Database technologies for mobile apps
• Experience with modular and scalable application design, clean architecture, micro frontends/micro-app patterns, and domain-driven design (DDD).
• Exposure to cloud platforms and mobile backend services, including authentication, messaging, storage, and analytics.
• Knowledge of DevOps practices for mobile applications
• Good understanding of UI/UX concepts for mobile, responsive design, adaptive layouts, accessibility, and multi-device form factors.
• Security best practices, including secure storage, encryption, network security, and mobile OWASP guidelines.
• Documentation skills, using architecture notations appropriate for technical and business stakeholders.

Duties & Responsibilities    

• Analyse business requirements to determine viable options for solution design and ensure implementation addresses key issues, business strategic objectives and end-to-end solution
• Define and communicate business and solution architecture requirements to inform business cases in line with requirements.
• Design technical solutions that support the value chain and align to the overall enterprise
• Ensure that the business requirements are reflected in the design and that the appropriate business and technical services are reflected in the overall architecture.
• Collaborate with business stakeholders and business analysts to understand and meet business
• Drive the implementation and governance of standards for the design, implementation and functioning of various solutions across the business.
• Manage the overall design, implementation and functioning of solutions in line with business
• Effectively prioritise projects and solutions based on the business's strategic priorities and manage stakeholder expectations accordingly.
• Coordinate various teams to ensure holistic and integrated solution design and delivery in line with business requirements.
• Operate across the technical levels within the enterprise architecture as well as the value chain in order to develop holistic and integrate solutions.
• Contribute to the analysis and development through facilitating and engaging in collaborative analysis sessions, ensuring integration through all affected systems.
• Collaborate with various teams to conduct Solution Architect reviews for a broad set of projects in order to meet business requirements.
• Review and provide input into functional and non-functional requirements in line with the overall
• Provide requirements to Enterprise Architects that drives the strategic direction for business application, information and technology architecture.
• Partner with the relevant Architects for specific sub-domains in support of solution definition and development to ensure the creation of integrated and fit for purpose solutions.
• Maintain and adhere to envisioned architecture standards, solution integrity and best practice.
• Provide authoritative, expertise and advice to clients and
• Build and maintain relationships with clients, internal and external
• Deliver on service level agreements made with internal and external stakeholders and
• Make recommendations to improvement client service within area of
• Participate and contribute to a culture which build rewarding relationships, facilitates feedback and provides exceptional client service.

Competencies    

• Examining Information.
• Generating Ideas.
• Challenging Ideas.
• Articulating Information.
• Providing Insights.

Closing Date    

• 2026/03/13

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Role Purpose    

• Assist and support the business through the implementation of relevant marketing activities in alignment with strategic business objectives.

Requirements    

• Matric Certificate/ Grade 12 Qualification
• Bachelor’s degree in Marketing or equivalent
• 3-5 years’ experience in Marketing
• Proven experience as marketing specialist or similar role
• Experience in Financial Service (desirable)
• Knowledge of computer skills, including MS Office (Word, Excel and PowerPoint) and Wed analytics (Google Adwords etc.)
• Knowledge of marketing elements (including brand, traditional and digital marketing) and market research methods
• Marketing strategies and integrated campaign knowledge

Duties & Responsibilities    

INTERNAL PROCESS

• Develop marketing plans based on the marketing strategy per product and audience.
• Effectively implement marketing projects and activities according to the marketing plan to reach the strategic marketing objectives.
• Effectively prepare, design, produce and implement marketing campaigns / projects to reach the audience through appropriate channels including print, digital, online, web and broadcast mediums.
• Prepare all go-to-market messages and material to ensure that the right message is communicated to the market to fulfil the strategic plan.
• Copy writing, editing and proofreading to a determined level to hand over to copy writer for all marketing campaigns including advertising, social media etc.
• Conduct market research to find answers about consumer requirements, habits and trends.
• Liaise with external vendors and stakeholders to execute promotional events and campaigns.
• Analyse, measure and present insights on the success of marketing campaigns / projects and produce reports for stakeholders.
• Brief service providers on project and campaign requirements and ensure delivery within agreed timelines.
• Managing marketing merchandise and collateral.

CLIENT

• Build and maintain relationships with clients and internal and external stakeholders
• Deliver on service level agreements applicable to clients and internal and external stakeholders in order to ensure that client expectations are managed
• Make recommendations to improve client service and fair treatment of clients within area of responsibility
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
• Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery
• Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.
• Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes

PEOPLE

• Build strong relationships through providing specialist know-how and leadership to others, expressing positive expectations.
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation.
• Positively influence and manage change and offer specialist support where required.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff.
• Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
• Take ownership for driving career development

Competencies    

• Business Acumen
• Client / Stakeholder Commitment
• Drive for Results
• Leads Change and Innovation
• Motivating and Inspiring Team
• Collaboration
• Impact and Influence
• Self-Awareness and Insight 
• Diversity and Inclusiveness
• Growing Talent

Closing Date    

• 2026/03/16

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Role Purpose    

• To Deliver professional service to clients through various servicing channels (inbound calls, emails, walk-in interactions etc.), responding to their needs, concerns and complaints within agreed Service Level Agreements and legislative and compliance requirements.

Requirements    

• Matric / Grade 12
• Tertiary qualification (advantageous)
• 2 - 3 Years' experience in a call centre or client service environment with proven knowledge of customer service principles and practices 
• Understanding and exposure to long term insurance industry
• Business Area-specific products and procedures (advantageous)
• Proficient in English and another official South African language
• Computer Literacy (MS Office Suite) 

Duties & Responsibilities    

INTERNAL PROCESS

• Engage with clients and/or intermediaries in a professional manner to resolve all client queries within the Service Level Agreement and quality standards.
• Take ownership of complaints and ensure they are resolved timeously and effectively.
• Provide clients with the relevant information and documentation as required in line with policy guidelines.
• Capture and update client information on relevant system/s, based on data received from the client.
• Accurately complete all administrative and reporting requirements within agreed timeframes.
• Adhere to legislative / compliance requirements in the service process.
• Identify and report process and system failures and enhancements to improve client experience.

CLIENT

• Investigate client queries within the agreed service level and ensure that client receives timeous feedback.
• Escalate client queries to the relevant department or stakeholder.
• Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate after sales services.
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
• Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

PEOPLE

• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development.

FINANCE

• Contribute to the financial planning process within area.
• Identify opportunities to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum

Competencies    

• Examining Information
• Articulating Information
• Upholding Standards
• Documenting Facts
• Showing Composure
• Taking Action
• Establishing Rapport
• Meeting Timescales

Closing Date    

• 2026/03/13

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Role Purpose    

• Resolution of high level and escalated queries and retention of current membership base including social media, hello Peter, Business escalation and complementary products.

Requirements    

• Matric or Grade 12
• Diploma will be an advantage.
• 3–5 year's medical aid industry experience
• Business communications skills.
• Complementary product knowledge is essential
• Social media knowledge is essential.

Duties & Responsibilities    

• Handling high level unresolved queries/disputes arising from clients.
• Ensure that the appropriate service recovery measures and plans are implemented to handle member escalations.
• Liaising with the departments that do not meet the standards ofservice as laid down in Scheme service level agreements.
• Ensuring that the recommended corrective measure to the defaulting departments does not take place
• Identify areas where training is required to improve service levels.
• Identify process and system shortfalls in order to improve efficiencies.
• Reduce repeat calls and volumes into the business.
• Building and maintaining relationships with coaches, service managers & heads of thevarious business units.
• Compilation of service recovery and retentions reports.
• Keeping a record of escalated queries, complaints and the corrective action taken to resolve problematic areas within the business.
• Ensuring that member feed back on queries received via 30/30 andthe business is finalised within 24 hours of receipt.
• Ensuring 15 minute feedback on social media enquiries.
• Reports as requested by the Scheme are accurately and timeously completed and included in the necessary documents.
• All departments meet requirements as per service level agreement with Scheme.
• Process improvements are tracked and there is evidence to show improvement.
• Contribute to the growth of the business retention
• Investigating hospital rejected claims - identifying root causeand getting the claims reprocessed timeously andprevent a delay in hospital claims payments. 

Competencies    

• Understands how the business operates, what the key issues and risks are that drives business success; and how they impact on the commercial viability of potential ventures and the profitability of the Group.
• Anticipates, meets and exceeds client's needs by creating long lasting relationships that support the client value proposition, supports their financial wellness and ensures client centricity.
• Drive a sense of urgency, focus, accountability, agility and execution to deliver business results.
• Actively leads change, does what is right for the business and drives continuous improvement through innovation.
• Creates and maintains an open,positive working environment by generating commitment, building trust, a shared sense of purpose,empowerment in others and encouraging them to contribute to the best of their ability.
• Prioritises the business interests of MMH and invests in the success of the group by aligning effort across divisions.
• Persuades, convinces, influences and inspires others, both within MMH and externally to win support, loyalty and gain commitment to the purpose of MMH.
• Manages self and relationships with others effectively, deals with ambiguity, uncertainty and pressure, and provides perspective in difficult situations.
• Is sensitive to individual and cultural differences and demonstrates humility and an openness to engage people from diverse backgrounds and cultures to the mutual benefit of all parties concerned.
• Takes responsibility for own development; and actively mentors, coaches and develops talent in others. Builds leadership bench strength for MMH by providing opportunities and experiences to develop skills,competencies and business knowledge.

Closing Date    

• 2026/03/15

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Role Purpose    

• The Senior Azure Cloud Engineer is responsible for designing, implementing, optimizing, and maintaining cloud solutions on Microsoft Azure. The role ensures high availability, security, scalability, and operational excellence across cloud workloads, while providing strategic input into cloud architecture, governance, automation, and cost optimization.

Requirements    

Qualifications

Minimum

• Bachelor’s degree in IT, Computer Science, Engineering or equivalent experience.
• 5–8+ years experience in cloud engineering, with at least 4 years focused on Azure.

Preferred Certifications

• AZ-104: Azure Administrator Associate
• AZ-305: Azure Solutions Architect Expert
• AZ-400: Azure DevOps Engineer Expert
• SC-100 / SC-200 / SC-300 (Security focused – optional)
• Terraform Associate (Hashicorp) (nice to have)

Required Skills & Experience

• Technical Skills

Strong expertise with:

• Azure Compute (VMs, Scale Sets, App Services)
• Networking (VNets, NSGs/ASGs, Azure Firewall, ExpressRoute/VPN)
• Azure Active Directory / Entra ID
• Azure Kubernetes Service (AKS)
• Storage (Blob, Files, Disks, Backup, Site Recovery)
• Identity, RBAC, Security Center / Defender
• Monitoring and Observability tools
• Strong scripting: PowerShell, Azure CLI, optional Python.
• Experience with Terraform/Bicep or ARM templates.
• Understanding of hybrid cloud (Azure Arc, ADFS, on-prem integration).
• Tools & Technologies Exposure (Optional but Beneficial)
• Azure DevOps, GitLab
• ITSM tools ( JIRA )

Duties & Responsibilities    

Cloud Architecture & Design

• Design and implement Azure cloud architectures following Well-Architected Framework principles.
• Lead the design of scalable and secure Azure Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) solutions.
• Create reference architectures, governance models, and landing zones (e.g., CAF, Enterprise Scale).

Cloud Operations & Administration

• Manage Azure resources: VMs, VNets, Storage Accounts, AKS, App Services, Firewalls, Load Balancers, Azure SQL, Key Vault, etc.
• Implement and maintain monitoring, alerting, and logging using Azure Monitor, Log Analytics, Application Insights, and Sentinel.
• Ensure high availability, DR readiness, and resilience across all cloud workloads.

Security, Governance & Compliance

• Implement Azure security best practices including Conditional Access, Defender for Cloud, IAM/RBAC, Key Vault, and Zero-Trust.
• Enforce governance using Policies, Blueprints, Management Groups, and proper RBAC structures.
• Conduct risk assessments and ensure compliance with ISO27001, POPIA, or organisation-specific standards.

Automation & DevOps

• Develop Infrastructure-as-Code using ARM, Bicep, Terraform, or Azure CLI/PowerShell.
• Build and maintain CI/CD pipelines (Azure DevOps / GitHub Actions).
• Automate operational tasks to reduce toil and improve efficiency.

Cost Optimization & FinOps

• Perform Azure cost analysis, budgeting, forecasting, and rightsizing.
• Optimize resource usage via automation, reservations, hybrid benefits, and scaling configurations.
• Provide FinOps reports and recommendations to leadership.

Collaboration & Leadership

• Act as a technical escalation point for Azure-related issues.
• Mentor junior cloud engineers and drive best-practice adoption.
• Work closely with security, networking, development, and operations teams.

Competencies    

• Excellent communication and stakeholder engagement.
• Strong troubleshooting and problem-solving ability.
• Ability to lead technical discussions and drive architecture decisions.
• High accountability, ownership, and operational discipline.

Closing Date    

• 2026/03/23

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Role Purpose    

• To enhance the lifetime financial wellness of people, their families and their communities through empowerment and education. Attract, acquire and retain clients by selling company products to generate new business and to provide after sales service to clients to ensure client retention, increase market share and contribute to the overall business objectives and its long-term viability.

Requirements    

• Matric or equivalent NQF 4 qualification
• 2 years’ experience in a sales and/or customer service role
• 2 years’ experience in the insurance and/or financial services industry rendering financial advice (advantageous)
• Compliance with FAIS Fit and Proper requirements
• Finance or Business-related tertiary qualification (desirable)
• Driver’s license and own transport (desirable)

Duties & Responsibilities    

INTERNAL PROCESS

• Engage with prospective clients in order to highlight the features and benefits of various products based on their financial wellness needs in order to support and guide their decision-making process.
• Sell products in line with client’s financial needs by conducting affordability analysis in order to achieve clients’ financial goals.
• Calculated and advise on tax and legal implications of products and or changes.
• Accurately capture client information, relevant actions and sales on the systems.
• Accurately complete all administrative and reporting requirements within agreed timeframes.
• Achieve set targets on production, quality and conversion.
• Adhere to compliance requirements in the sales process in line with legislative requirements.
• Provide financial advice in line with the engagement strategy to enhance client’s financial wellness.

CLIENT

• Investigate client queries within the agreed service level and ensure that client receives timeous feedback.
• Escalate client queries to the relevant department or stakeholder.
• Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate services.
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets. Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Proactively build and maintain client relationships by presenting our innovative and trustworthy product offerings through professional and credible Financial Advisory services.

PEOPLE

• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development.

FINANCE

• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

Competencies    

• Examining Information: Analyses and process information; ask probing questions and strive to find solutions to problems.
• Interacting with People: Project enthusiasm and focus on building strong relationships and networks.
• Convincing People: Comfortable having to persuade others; shape opinions by being outspoken and seek to negotiate with others.
• Articulating Information: Be eloquent and explain concepts well and project social confidence when articulating information.
• Thinking Positively: Optimistic and positive; recover easily from setbacks and obstructions.
• Meeting Timescales: Strong focus on meeting target and deadlines

Closing Date    

• 2026/03/31

go to method of application »

Role Purpose    

• To enhance the lifetime financial wellness of people, their families and their communities through empowerment and education. Attract, acquire and retain clients by selling company products to generate new business and to provide after sales service to clients to ensure client retention, increase market share and contribute to the overall business objectives and its long-term viability.

Requirements    

• Matric or equivalent NQF 4 qualification
• 2 years’ experience in a sales and/or customer service role
• 2 years’ experience in the insurance and/or financial services industry rendering financial advice (advantageous)
• Compliance with FAIS Fit and Proper requirements
• Finance or Business-related tertiary qualification (desirable)
• Driver’s license and own transport (desirable)

Duties & Responsibilities    

INTERNAL PROCESS

• Engage with prospective clients in order to highlight the features and benefits of various products based on their financial wellness needs in order to support and guide their decision-making process.
• Sell products in line with client’s financial needs by conducting affordability analysis in order to achieve clients’ financial goals.
• Calculated and advise on tax and legal implications of products and or changes.
• Accurately capture client information, relevant actions and sales on the systems.
• Accurately complete all administrative and reporting requirements within agreed timeframes.
• Achieve set targets on production, quality and conversion.
• Adhere to compliance requirements in the sales process in line with legislative requirements.
• Provide financial advice in line with the engagement strategy to enhance client’s financial wellness.

CLIENT

• Investigate client queries within the agreed service level and ensure that client receives timeous feedback.
• Escalate client queries to the relevant department or stakeholder.
• Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate services.
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets. Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Proactively build and maintain client relationships by presenting our innovative and trustworthy product offerings through professional and credible Financial Advisory services.

PEOPLE

• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development.

FINANCE

• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

Competencies    

• Examining Information: Analyses and process information; ask probing questions and strive to find solutions to problems.
• Interacting with People: Project enthusiasm and focus on building strong relationships and networks.
• Convincing People: Comfortable having to persuade others; shape opinions by being outspoken and seek to negotiate with others.
• Articulating Information: Be eloquent and explain concepts well and project social confidence when articulating information.
• Thinking Positively: Optimistic and positive; recover easily from setbacks and obstructions.
• Meeting Timescales: Strong focus on meeting target and deadlines

Closing Date    

• 2026/03/31