Key Account Manager at CBRE Excellerate

About the role:

• The Key Accounts Manager will oversee outsourced property and utilities services for a leading national petroleum service provider in South Africa with one of the largest property portfolios. 

What you will be doing:

• Property Leases including estates management, data administration, client accounting, acquisitions, disposals, lease renewals, and other portfolio requirements.
• Management of Utilities involving municipal transactions and resolution of disputes (Electricity/Water/ Rates and Taxes/ Sanitation, Refuse, Levies)
• The Key Accounts Manager will also have strong financial experience with a strong background in analysing and reporting on financials.
• Delivery of real estate services across all real estate activities in region.
• Manages in region delivery resources to ensure services are delivered in line with agreed KPIs and desired outcomes.
• Accountable for development and implementation of regional strategy working with the strategy team.

Main purpose / objective of the position:

• Responsible for day-to-day management of the client’s portfolio ensuring Quality of service, Client satisfaction, Team leadership and development, Provision of industry insight and innovation in support of the Client leadership team, Facilitating access to CBRE Excellerate’s range of service offerings, commercial management of the account.
• Liaise with the client’s Real Estate Advisor, Legal Department, Network Planning team, Sales & Operations team.
• All the functional lines dedicated to the account report to the Key Accounts Manager.

Operational Delivery:

• Implementation, performance and compliance for all contracted services. Ensure that the commercial framework for the contract is maintained
• Work with account delivery teams and functional heads to improve process efficiency and reduce risk and cost to the Client & CBRE Excellerate alike.
• Develop and actively support cost optimization initiatives to deliver projected and targeted savings in year.
• Ensure the smooth integration and performance of CBRE Excellerate accounting and financial reporting services dedicated to the client account, both with respect to client facing financial reporting and the integration of CBRE Excellerate internal financial P&L management
• Maintain overall responsibility for team hiring, training, compensation, performance tracking and satisfaction of employees.
• Create effective partnerships across the different functions and with other strategic partners, driving an integrated and simplified approach to end to end service delivery.
• Communication channel for the escalation and resolution of issues where there may be challenges in resolving within the function for CBRE Excellerate and the Client

Continuous Improvement

• Understand the Client’s business and operations to ensure that CBRE Excellerate services dovetail seamlessly into the organisation. Identify where existing services or processes require re-engineering, or where the implementation of best practice could deliver business benefits.

Client Stakeholder Management

• Build and maintain regular communication channels with the Client stakeholders to support the consistent delivery. Maintain regular communication across CBRE Excellerate functional teams to ensure service alignment with the Client’s strategic agenda and providing the Client with insight and opportunities.
• Chair regular performance reviews (e.g. Strategic Supplier meetings) between the Client stakeholders and CBRE Excellerate, reviewing relevant operational metrics (including, relevant Service Levels, Customer Satisfaction, Value Add metrics), identifying areas for improvement and ensuring alignment between contract goals and the Client strategic agenda.

Thought Leadership

• Provide access to the latest industry best practice and innovation, thought leadership and available benchmark data to assist the development and delivery of their strategic initiatives and ongoing evolution. Facilitate access to CBRE Excellerate’s range of service offerings to support the Client’s business transformation or cost reduction initiatives.

What you will bring:

Experience / Education:

• Business studies with a focus on real estate or comparable education with a real estate focus.
• At least 10 years of professional experience in the field of real estate management in cooperation with real estate occupiers.
• Strong service/client orientation and strong communication skills.
• Team player with strong goal orientation and high level of initiative.
• Structured working methods and prioritization ability.

Skills required:

• People Management, Managing staff/portfolios remotely, Budgeting and Financial Management, IT Literacy, Negotiation, Planning, Co-ordination and Organising, Networking; Presentation skills.

Knowledge required:

• Occupier Account Management, Contract management, Financial management, In-depth knowledge of lease agreements, Understanding of cost budgeting, Statutory requirements, Business acumen, Common law principles applicable to leasing, basic labour relations.

Competencies required:

• Property Specialist, Team leadership, Change leadership, Financial and business acumen, Applied Strategic planning, Customer and Quality Focus, Analytical Thinking, Drive and Productivity, Problem Solving and Decision Making, Innovation, Negotiation