Purpose of the Role
- The Key Account Manager is responsible for driving revenue growth through the management and expansion of strategic customer accounts within the telecommunications industry.
- The role focuses on building and maintaining long-term customer relationships, identifying new business opportunities, and delivering tailored telecommunications solutions that align with customer needs and business objectives.
- The incumbent will serve as the primary relationship owner for key accounts, ensuring customer satisfaction, revenue growth, operational excellence, and the achievement of annual sales targets.
Key Responsibilities
Strategic Sales & Account Management
- Develop and execute strategic account plans, sales forecasts, and pipeline management strategies.
- Identify and pursue new business opportunities within existing and prospective client accounts.
- Drive upselling and cross-selling opportunities across Frogfoot’s products and services.
- Understand customer business strategies and align Frogfoot solutions accordingly.
- Lead the full sales cycle from opportunity identification through to contract closure.
- Manage quote, proposal, bid, and order processes to completion.
Customer Relationship Management
- Build and maintain strong relationships with key stakeholders, including executive-level customers.
- Act as the primary point of contact for allocated strategic accounts.
- Facilitate regular customer engagement sessions, strategic reviews, and planning meetings.
- Promote the Frogfoot brand through professional and customer-centric engagement.
- Ensure customer needs and concerns are addressed effectively and timeously.
Revenue Growth & Sales Targets
- Achieve allocated sales and revenue targets.
- Build and maintain a sustainable sales pipeline.
- Protect and grow existing revenue streams while increasing market share.
- Drive long-term wholesale and volume-based opportunities.
- Monitor sales performance and pipeline variance against targets.
Collaboration & Operational Support
- Collaborate with internal teams, including Solutions Architects and operational departments, to deliver customer solutions.
- Coordinate pre-sales and post-sales support activities.
- Support the preparation and management of contractual agreements.
- Represent customer interests internally to ensure service excellence.
Reporting & Budget Management
- Provide accurate sales forecasting, pipeline reporting, and business intelligence.
- Ensure CRM systems and sales tracking platforms are updated accurately.
- Develop and manage sales and expense budgets aligned to business objectives.
- Participate in weekly sales and operational meetings.
General Responsibilities
- Support strategic business initiatives and projects as required.
- Continuously enhance product, technology, and industry knowledge.
What You’ll Need to Know to Succeed in this Role
- Strong understanding of telecommunications and wholesale connectivity solutions.
- Sound knowledge of strategic account management and solution-based selling.
- Understanding of sales forecasting, pipeline management, and revenue growth strategies.
- Knowledge of customer relationship management principles and stakeholder engagement.
- Ability to interpret customer business needs and align suitable solutions.
- Understanding of contract management, bid processes, and commercial negotiations.
- Proficiency in Microsoft Office and CRM platforms.
Qualifications & Experience
- Grade 12 (Essential).
- Relevant tertiary qualification (Desirable).
- Minimum 5 years’ sales experience.
- Minimum 3 years’ wholesale telecommunications experience.
Skills That Will Help You Succeed
- Strategic sales and account management
- Relationship building and networking
- Communication and presentation skills
- Negotiation and influencing skills
- Commercial and entrepreneurial thinking
- Planning and organisational ability
- Problem-solving and analytical thinking
- Customer-centric approach
- Ability to work under pressure and meet deadlines
- Financial and business acumen
- Report writing and forecasting
- Adaptability and resilience.
Qualities We Value at Frogfoot
At Frogfoot, we value individuals who:
- Build trusted and professional relationships.
- Demonstrate accountability and ownership.
- Collaborate effectively across teams.
- Deliver exceptional customer experiences.
- Show initiative and strategic thinking.
- Uphold integrity and professionalism.
- Adapt positively to change and challenges.
- Continuously seek improvement and innovation.
- Drive results while living the Frogfoot values
Closing Date 09 September 2026
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