Fresh Vacancies at Frogfoot Networks (Pty) Ltd

Job Description

Ready to kickstart your career in Sales Administration?

• Frogfoot is looking for a Sales Administrator Intern to join our Sales team and gain hands-on experience supporting the sales process from customer requests and feasibility checks through to quotations, orders, and installations.
• If you're organised, detail-oriented, comfortable working with computers, and enjoy helping people, this is your opportunity to gain real-world experience, develop your administrative skills, and learn how a fast-paced sales environment operates.
• If you're ready to hop into the pond, learn new skills and make an impact, we'd love to meet you!

Purpose of the Role

• The Sales Administrator Intern will provide administrative and operational support to the Sales team, assisting with customer requests, feasibilities, quotations, service orders, change orders and general sales administration.
• The role provides practical exposure to the sales process while developing the intern's administrative, communication, customer service, computer and organisational skills.
• You'll work closely with the Sales team and internal departments to ensure that customer information is captured accurately and that sales requests are processed efficiently and timeously.

What You'll Be Doing

Sales Administration

• Assist with the day-to-day administrative functions of the Sales Administration team.
• Capture and maintain accurate customer and sales information.
• Assist with processing feasibilities, quotations, service orders and change orders.
• Ensure required information is captured correctly and completely.
• Assist with maintaining accurate sales records and documentation.
• Support the Sales team with general administrative tasks.

Quotes, Orders & Feasibilities

• Assist with capturing customer requests for feasibilities and quotations.
• Support the preparation and processing of quotes.
• Assist with capturing and processing service orders.
• Assist with change order administration.
• Follow up on outstanding information required to process customer requests.
• Learn and understand Frogfoot's products, services, and sales processes.

Customer & Internal Support

Assist with collecting outstanding customer information required for:

• Quotes
• Orders
• Installations
• Billing of services
• Communicate professionally with customers when information is required.
• Liaise with internal departments to obtain information and resolve queries.
• Support the Sales team with customer-related administration.
• Ensure queries and requests are directed to the appropriate team member when required.

Data & Systems

• Capture information accurately on relevant systems.
• Maintain accurate records and trackers.
• Assist with checking information for completeness and accuracy.
• Work with spreadsheets and sales administration reports.
• Learn and use Frogfoot's sales systems and processes.
• Keep customer and sales information organised and up to date.

Team Support

• Work closely with Sales Administrators, Sales teams and other internal departments.
• Assist colleagues during busy periods and with high-volume administrative activities.
• Follow up on outstanding actions and information.
• Take ownership of assigned tasks and meet agreed deadlines.
• Ask questions and seek guidance when unsure.

Who We're Looking For

We're looking for someone who is organised, reliable, eager to learn and excited about building a career in sales administration.

You should:

• Be a South African Citizen.
• Be between 18 and 35 years of age.
• Have completed Grade 12 / Matric.

Have a relevant 3-year Degree or Diploma in:

• Business Administration
• Sales / Marketing
• Business Management
• Office Administration
• Customer Service
• or a closely related field
• OR have a relevant Higher Certificate or Occupational Qualification at NQF Level 5.
• Be currently unemployed.
• Not be enrolled in any MICT SETA or other SETA-funded programme.
• Have good administrative and organisational skills.
• Have good written and verbal communication skills.
• Be comfortable working with computers and spreadsheets.
• Be able to manage multiple tasks and deadlines.
• Be detail-oriented and accurate.
• Be comfortable working as part of a team.
• Have a positive attitude and willingness to learn.

No previous formal sales administration experience is required.

Computer Skills We Value

You don't need to be a computer expert — we're looking for someone who is comfortable with technology and willing to learn new systems.

We value:

• Microsoft Excel – strongly required
• Microsoft Word
• Microsoft Outlook and email
• Microsoft Teams
• General Microsoft Office skills
• Data capturing and spreadsheet management
• Online systems and digital platforms
• Shared documents and digital filing
• The ability to learn new sales systems quickly

Excel is Important

• Because this role involves capturing and managing customer, quotation, and order information, we're particularly interested in candidates who are comfortable using Excel for data capturing, sorting, filtering, formatting, and basic reporting.

The Frogfoot Person We're Looking For

We're looking for someone who is:

• Organised: You can keep track of information, requests, and deadlines.
• Detail-Oriented: You understand that accurate customer and order information is critical.
• A Good Communicator: You're comfortable communicating with customers, colleagues, and different internal teams.
• Tech Comfortable: You enjoy working with computers, systems, and spreadsheets.
• A Team Player: You're willing to support your colleagues and contribute to the team's success.
• Accountable: When you're given a task, you take ownership and follow it through.
• A Quick Learner: You're curious, ask questions, and are excited to learn new products, systems, and processes.
• Able to Multitask: You can manage different requests while keeping your work accurate.
• Can-Do: You're ready to get involved, learn, and make an impact in the Frogfoot pond!

What You'll Gain

This internship will give you practical exposure to:

• Sales administration
• Customer service and support
• Fibre products and services
• Sales processes
• Feasibility requests
• Quotation processing
• Service orders
• Change orders
• Customer information management
• Internal stakeholder coordination
• Microsoft Excel and business systems
• Professional workplace communication
• Working in a fast-paced sales environment

You'll work alongside experienced professionals and develop the skills and confidence needed to take the next step in your career.

Closing Date: 04 September 2026

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Job Description

Ready to kickstart your career in Inventory, Procurement & Supply Chain?

• Frogfoot is looking for an Inventory & Procurement Intern to join our Finance team and gain hands-on experience across inventory management, procurement administration, stock control, supplier coordination and reporting.
• If you're organised, detail-oriented, analytical and eager to learn, this is your opportunity to gain real-world experience, develop your skills and build a strong foundation for your career in Supply Chain, Procurement or Inventory Management.
• If you're ready to hop into the pond, learn new skills and make an impact, we'd love to meet you!

Purpose of the Role

• The Inventory & Procurement Intern will provide administrative, operational and reporting support to the Procurement and Inventory function.
• You'll gain practical experience in stock management, procurement processes, purchase orders, supplier administration, stocktakes, reconciliations, reporting and ERP systems, while working alongside experienced professionals.
• This role is designed to develop your administrative, analytical, organisational and problem-solving skills while giving you practical exposure to the day-to-day world of procurement and inventory management.

What You'll Be Doing

Inventory & Stock Management

• Assist with the daily processing and monitoring of stock requests.
• Assist with stock request approvals and related correspondence.
• Maintain and update live contractor stock sheets.
• Assist with identifying and investigating stock discrepancies.
• Assist with reconciling stock information between reports, live sheets and ERP records.
• Liaise with contractors and internal stakeholders regarding stock discrepancies and outstanding information.
• Escalate unresolved stock discrepancies to the relevant supervisor or manager.
• Assist with stocktake preparation and administration.
• Maintain accurate stock documentation and records.

Procurement Administration

• Assist with the creation of Maintenance Purchase Orders (POs).
• Assist with requisitions when required.
• Prepare and send approved POs to suppliers.
• Upload and maintain POs on the Solid ERP system.
• Ensure procurement documentation is accurate and complete.
• Maintain and update supplier information.
• Assist with resolving internal and external procurement queries.
• Follow approved procurement processes and escalate exceptions or deviations.
• Maintain an organised electronic filing system for procurement documentation.

Reporting & Reconciliation

• Assist with maintaining accurate spreadsheets, trackers and reports.
• Support stock reconciliations and investigate differences between records.
• Capture and maintain accurate procurement and inventory information.
• Assist with preparing information required for stocktakes and reporting.
• Identify missing or inconsistent information and escalate where necessary.

Stakeholder & Team Support

• Work with internal teams to resolve inventory and procurement queries.
• Communicate professionally with suppliers and contractors.
• Follow up on outstanding information and documentation.
• Support the Procurement & Stock Controller with daily activities.
• Assist the wider team during stocktakes and high-volume periods.
• Build positive working relationships across the business.

Process & Compliance

• Follow established procurement and inventory processes.
• Maintain accurate supporting documentation.
• Ensure information is captured correctly and timeously.
• Escalate issues, discrepancies and process exceptions appropriately.
• Respect company controls and never bypass established processes without the required authorisation.

Who We're Looking For

We're looking for someone who is eager to learn, organised, accurate and excited to build a career in procurement, inventory or supply chain.

You should:

• Be a South African Citizen.
• Be between 18 and 35 years of age.
• Have completed Grade 12 / Matric.

Have a relevant Degree or Diploma in:

• Supply Chain Management
• Procurement / Purchasing
• Logistics
• Inventory Management
• or a closely related field
• OR have a relevant Higher Certificate or Occupational Qualification at NQF Level 5.
• Relevant students who are currently completing an appropriate qualification may also be considered.
• Be currently unemployed.
• Not be enrolled in any MICT SETA or other SETA-funded programme.
• Have good administrative and organisational skills.
• Have strong attention to detail.
• Be comfortable working with numbers, spreadsheets and reports.
• Have basic analytical and problem-solving skills.
• Be able to meet deadlines and manage multiple tasks.
• Be willing to follow established processes and procedures.
• Have good written and verbal communication skills.
• Be comfortable working as part of a team.
• Have a positive attitude and a genuine willingness to learn.

No previous formal procurement or inventory experience is required.

Computer Skills We Value

• You don't need to be a technology expert — we're looking for someone who is comfortable working with computers, spreadsheets and business systems and is willing to learn.

We value:

• Microsoft Excel – intermediate skills, including formulas, formatting, sorting, filtering and data management
• Microsoft Word
• Microsoft Outlook and email
• Microsoft Teams
• Spreadsheet-based reporting and analysis
• Digital filing and document management
• Shared documents and online collaboration tools
• Exposure to ERP systems
• The ability to learn new systems and tools quickly

The Frogfoot Person We're Looking For

We're looking for someone who is:

Detail-Oriented

• You notice the small things and understand that accuracy matters when working with stock, purchase orders, and financial information.

Analytical

• You enjoy working with information, identifying discrepancies and finding out why the numbers don't match.

Organised

• You can manage multiple tasks, keep records up to date and meet deadlines.

A Team Player

• You enjoy working with colleagues, suppliers and contractors and understand the importance of good communication.

Accountable

• You take ownership of your tasks and follow them through to completion.

A Quick Learner

• You're curious, ask questions, and are excited to learn new systems and processes.

Process-Focused

• You understand that procurement and inventory require strong controls, accuracy, and following the correct process.

Proactive

• You're willing to get involved, take initiative within your role, and ask for help when you need it.

Can-Do

• You're ready to learn, contribute, and make an impact in the Frogfoot pond!

What You'll Gain

This internship will give you practical exposure to:

• Inventory management
• Stock control
• Stocktake and reconciliation processes
• Procurement administration
• Purchase order processing
• Supplier management
• Contractor stock management
• ERP systems
• Excel-based reporting and analysis
• Procurement and inventory controls
• Finance and procurement processes
• Professional workplace communication

You'll work alongside experienced professionals and gain practical skills that can help you take the next step in your Supply Chain, Procurement, Logistics or Inventory career.

Closing Date: 28 August 2026

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Purpose of the Role

• This role is perfect for someone who enjoys helping people, solving problems, and delivering exceptional customer experiences. As a Customer Service Agent Level 1, you'll be the first point of contact for our customers, providing support, guidance, and solutions across multiple communication channels.
• Your ability to listen, empathise, and take ownership of customer queries will play a key role in building customer loyalty and strengthening the Frogfoot brand.

Key Responsibilities

As a Customer Service Agent Level 1, you will:

• Deliver exceptional customer service across phone, email, chat, and voice channels.
• Respond to customer enquiries professionally, promptly, and with empathy.
• Investigate, resolve, and follow up on customer complaints and service-related queries.
• Provide customers with accurate information about Frogfoot products, services, and solutions.
• Take ownership of customer issues and ensure they are resolved from start to finish.
• Build trust and long-term relationships by creating positive customer experiences.
• Maintain accurate records of customer interactions and resolutions.
• Collaborate with internal teams to ensure customer concerns are addressed efficiently.
• Identify opportunities to improve customer satisfaction and provide feedback on service processes.
• Remain calm, patient, and professional when managing challenging customer interactions.

What You'll Need to Know

To be successful in this role, you'll need:

• A Grade 12 / Matric qualification.
• The ability to quickly learn and confidently explain products, services, and processes.
• An understanding of customer service principles and best practices.
• Strong communication skills across multiple channels, including phone, email, and chat.
• The ability to manage customer concerns professionally while maintaining a positive attitude.
• A commitment to delivering excellent customer experiences and achieving service targets.

Advantageous Qualifications:

• Customer Service or Contact Centre Certification.

Technical or telecommunications-related certifications or short courses, such as:

• CompTIA A+
• CompTIA N+
• Networking Fundamentals
• Fibre or ISP-related training

Experience That Will Set You Apart

We're especially interested in candidates who have:

• 1–2 years of customer service experience within a call centre, ISP, telecommunications, helpdesk, or technical support environment.
• Experience supporting customers across multiple communication channels.
• A track record of resolving customer complaints and managing escalations effectively.
• Experience working within customer service performance metrics such as CSAT, FCR, or service-level targets.
• Experience accurately documenting customer interactions and following structured workflows.

Skills That Will Help You Succeed

• Excellent verbal and written communication skills.
• Active listening and strong interpersonal skills.
• A solution-focused approach to problem solving.
• The ability to remain calm under pressure and navigate difficult conversations confidently.
• Strong attention to detail and accurate record-keeping skills.
• Adaptability and a willingness to learn in a fast-paced environment.
• Positive language and persuasive communication skills that help build customer trust.
• Time management and organisational skills that enable you to manage multiple priorities effectively.

Qualities We Value at Frogfoot

At Frogfoot, we look for people who:

• Put customers at the heart of everything they do.
• Demonstrate empathy, professionalism, and respect in every interaction.
• Take ownership and accountability for their work.
• Are proactive problem-solvers who focus on solutions rather than obstacles.
• Communicate clearly, confidently, and authentically.
• Show resilience and composure during challenging situations.
• Act with integrity and uphold high ethical standards.
• Embrace change and thrive in a dynamic, evolving environment.
• Work collaboratively and contribute positively to the success of the team.

Closing Date: 04 September 2026

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Purpose of the Role

• This role is ideal for someone who thrives in a This role is perfect for someone who thrives in a fast-paced, high-energy technical environment and enjoys solving complex networking problems while delivering an exceptional customer experience.
• The NOC Tier 2 Engineer is responsible for providing advanced technical support across Fibre and Networking environments, acting as an escalation point for internal teams, and ensuring incidents are resolved efficiently and professionally in line with SLA commitments.
• You will work closely with customers, vendors, internal technical teams, and operational stakeholders to troubleshoot incidents, identify root causes, and maintain service stability across the network.
• This role plays a key part in ensuring service reliability, customer satisfaction, knowledge sharing, and operational excellence within the NOC environment.
• This is a 24/7 operational role that includes standby duties and after-hours support when required.

Key Responsibilities

Technical Support and Incident Management

• Provide advanced (Tier 2) technical support for network and fibre incidents.
• Identify, prioritise, troubleshoot, and resolve incidents.
• Take end-to-end ownership of customer issues through to resolution.
• Provide remote support to field engineers and customers.
• Maintain incident handling in line with NOC processes, policies, and SLAs.
• Ensure timely escalation of incidents when required.

Escalation and Collaboration

• Act as an escalation point for internal support teams.
• Liaise with vendors and internal departments to resolve complex faults.
• Coordinate troubleshooting efforts across teams.
• Drive first-call resolution improvement across NOC tiers.

Documentation, Reporting, and Continuous Improvement

• Maintain accurate ticket updates and change logs.
• Create and update technical documentation.

Assist with:

• SLA reporting
• Trend analysis
• Root Cause Analysis (RCA)
• Contribute to process improvement initiatives

Training and Knowledge Sharing

• Provide guidance and mentoring to junior engineers.
• Assist with onboarding and technical training.
• Support the development of internal training material.
• Contribute to building the NOC knowledge base.

What You’ll Need to Know

To succeed in this role, you should have:

Education and Certifications

• Matric (Grade 12) — Essential
• Cisco CCNA — Essential

Advantageous:

• Mikrotik MTCNA
• Juniper JNCIA-Junos

Experience

• 2+ years IT / Network technical support experience
• 1+ year telecommunications experience
• 1+ year fibre networking experience
• Experience in a customer-facing technical support environment
• Contact centre support exposure

Technical Knowledge

Working knowledge of:

• Fibre networks (PON, AE, OTN, CWDM)
• VLANs, VPLS, EVPN
• MPLS and Metro Ethernet
• LAN and WAN technologies
• IP addressing and subnetting (IPv4 & IPv6)
• Routing protocols (OSPF)
• DHCP and PPPoE
• Mikrotik and Juniper routers
• Ciena and Extreme switches
• Network troubleshooting tools (traceroute, mtr, ping, iperf, nslookup, Wireshark)
• Monitoring systems such as Iris
• Microsoft Office applications

Closing Date: 04 September 2026

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Job Description

• Frogfoot is in search of a Maintenance Fibre Technician to join our Maintenance dept. 

Purpose of the Role

• This role is ideal for a hands-on, technically driven individual who enjoys working in the field. The purpose of this role is to install, maintain, and troubleshoot fibre optic systems and network infrastructure. This includes inspecting and testing optical components, measuring signal strength, and ensuring optimal performance from the Node through to Access Points.
• You will be responsible for the upkeep and maintenance of the Network across Nodes, Distribution, and Access layers, while engaging directly with both residential (FTTH) and business (FTTB) clients to ensure a reliable, high-quality connection.

Key Responsibilities

Planning

• Anticipating problems.
• Deciding work priorities based on Maintenance Department Escalation Matrix.
• Ensuring correct information is communicated to relevant maintenance teams in all regions.
• Assisting Maintenance Supervisors with planning and action plan.

Co-operating / Liaising

• Achieving co-operation at work from peers.
• Co-operating on joint projects with other disciplines, departments, organisations.
• Liaising with supervisory grades.
• Investigating / Observing / Searching / Collecting
• Asking questions to establish information required.
• Establishing information for purpose of proof, validation or evidence.
• Noting unusual occurrences.
• Receiving audio instructions via radios, telephones or computers (Emails).
• Referring to technical manuals where applicable.
• Scanning written information for useful content.
• Searching literature or other data sources.
• Watching an operation or process to detect a problem.
• Watching out for health and safety hazards where applicable.

Reviewing / Evaluating (Systems / Methods)

• Checking adherence to schedules.

Handling Information / Following Instructions

• Entering details into a computer and or handheld device.
• Entering details into non-computer records.
• Following instructions given directly by word of mouth.
• Following logical instructions to operate a method or system.
• Following printed diagrams.
• Following written instructions.

Problem Solving / Designing

• Finding new ways to improve the efficiency of an operation.
• Generating solutions to problems and presenting it to Line Management.

Analysing / Diagnosing

• Analysing numerical information.
• Analysing written information.
• Breaking down a procedure into logical steps.

Checking

• Checking all materials are correctly available for a project or operation.
• Checking correct recording of information in reports, documents, ledgers, etc.
• Checking correct recording of information onto computer screens or printouts.
• Checking points of detail.
• Checking RT Tickets or another formal authorisation (Solid Contractor App).
• Support Metro Engineers where applicable and where requested following correct process.
• Support Service Delivery where applicable and where requested following correct process.
• Support IP Core where applicable and where requested following correct process.
• Checking work completion to a set standard and or as per Frogfoot Specification.
• Checking work has been carried out to specification and within SLA .
• Counting items accurately.
• Examining drawings to check all information included and accurate.
• Verifying the accuracy of calculations applicable to Frogfoot Network.

Presenting / Instructing / Briefing

• Explaining systems, procedures or controls to other people.
• Instructing others in the use of tools, equipment and or software.
• Reading out aloud from a prepared script.
• Informing / Discussing / Interviewing / Reporting
• Answering a routine spoken enquiry in person.
• Answering critical questions about activities.
• Contacting a manager or supervisor for authorisation.
• Discussing issues with others for purposes of clarification or explanation.
• Giving routine information by telephone.
• Giving verbal instructions via radio, telephone or computer.
• Making a verbal report to a higher-level supervisor or manager.
• Making constructive verbal criticism.
• Making constructive written criticism.
• Providing clear spoken information about a problem, issue or event.
• Providing clear written information about a problem, issue or event.
• Reporting problems to a supervisor.
• Dealing with Customers
• Being attentive when serving customers.
• Being polite to customers.
• Coping with threats or rudeness from customer/passengers.
• Enquiring about customers' needs.
• Performing Physical Tasks
• Cleaning or tidying own working area (other than service area).
• Public Relations / Developing Relationships
• Establishing relationships with antagonistic individuals.
• Maintain good public relations.
• Receiving telephone callers on behalf of superior.
• Responding to complaints.

Working Times & Expectations

• 8:00 to 17:00 standard operating times Monday to Friday.
• Overtime is applicable and expected when required.
• Standby is applicable and expected when required.
• Note that when on Standby you are expected to be available 24/7 on the agreed time frame.

What You’ll Need to Know

• Civil Works Building Networks (Desirable).
• Fibre Network Installations (Essential).
• Fibre Network Testing & Troubleshooting (Essential).
• Civil Work Reinstatements (Desirable).

Skills That Will Help You Succeed

• Matric (Grade 12) or proven track record through work experience in similar role.
• CFOT Certification from FOA and or similar accredited institution.
• 12 – 24 months industry-related experience.
• FTTH & FTB site Builds (Essential).
• Fault-finding & Troubleshooting (Essential).
• Installation of fibre duct and cable (Essential).
• Splicing and testing of fibre (Essential).
• Installation of ONT’s and routers (Essential).
• Working in Nodes (Essential).
• End user signoff (Desirable).
• Proficient in MS Word, MS Excel, MS Outlook (Essential).
• Proficient PC skills (Essential).
• Experience on RT or similar platforms (Essential).
• Experience on Solid or similar platforms (Essential).

Qualities We Value at Frogfoot

• Creating a good team spirit.
• Emphasizing the importance of reaching a work objective.
• Encouraging co-operation between team members.
• Encouraging a faster rate of work.

Closing Date 04 September 2026

go to method of application »

Job Description

• Frogfoot is in search of a Maintenance Fibre Technician to join our Maintenance deptartment in KZN. 

Purpose of the Role

• This role is ideal for a hands-on, technically driven individual who enjoys working in the field. The purpose of this role is to install, maintain, and troubleshoot fibre optic systems and network infrastructure. This includes inspecting and testing optical components, measuring signal strength, and ensuring optimal performance from the Node through to Access Points.
• You will be responsible for the upkeep and maintenance of the Network across Nodes, Distribution, and Access layers, while engaging directly with both residential (FTTH) and business (FTTB) clients to ensure a reliable, high-quality connection.

Key Responsibilities

Planning

• Anticipating problems.
• Deciding work priorities based on Maintenance Department Escalation Matrix.
• Ensuring correct information is communicated to relevant maintenance teams in all regions.
• Assisting Maintenance Supervisors with planning and action plan.

Co-operating / Liaising

• Achieving co-operation at work from peers.
• Co-operating on joint projects with other disciplines, departments, organisations.
• Liaising with supervisory grades.
• Investigating / Observing / Searching / Collecting
• Asking questions to establish information required.
• Establishing information for purpose of proof, validation or evidence.
• Noting unusual occurrences.
• Receiving audio instructions via radios, telephones or computers (Emails).
• Referring to technical manuals where applicable.
• Scanning written information for useful content.
• Searching literature or other data sources.
• Watching an operation or process to detect a problem.
• Watching out for health and safety hazards where applicable.

Reviewing / Evaluating (Systems / Methods)

• Checking adherence to schedules.

Handling Information / Following Instructions

• Entering details into a computer and or handheld device.
• Entering details into non-computer records.
• Following instructions given directly by word of mouth.
• Following logical instructions to operate a method or system.
• Following printed diagrams.
• Following written instructions.

Problem Solving / Designing

• Finding new ways to improve the efficiency of an operation.
• Generating solutions to problems and presenting it to Line Management.

Analysing / Diagnosing

• Analysing numerical information.
• Analysing written information.
• Breaking down a procedure into logical steps.

Checking

• Checking all materials are correctly available for a project or operation.
• Checking correct recording of information in reports, documents, ledgers, etc.
• Checking correct recording of information onto computer screens or printouts.
• Checking points of detail.
• Checking RT Tickets or another formal authorisation (Solid Contractor App).
• Support Metro Engineers where applicable and where requested following correct process.
• Support Service Delivery where applicable and where requested following correct process.
• Support IP Core where applicable and where requested following correct process.
• Checking work completion to a set standard and or as per Frogfoot Specification.
• Checking work has been carried out to specification and within SLA .
• Counting items accurately.
• Examining drawings to check all information included and accurate.
• Verifying the accuracy of calculations applicable to Frogfoot Network.

Presenting / Instructing / Briefing

• Explaining systems, procedures or controls to other people.
• Instructing others in the use of tools, equipment and or software.
• Reading out aloud from a prepared script.
• Informing / Discussing / Interviewing / Reporting
• Answering a routine spoken enquiry in person.
• Answering critical questions about activities.
• Contacting a manager or supervisor for authorisation.
• Discussing issues with others for purposes of clarification or explanation.
• Giving routine information by telephone.
• Giving verbal instructions via radio, telephone or computer.
• Making a verbal report to a higher-level supervisor or manager.
• Making constructive verbal criticism.
• Making constructive written criticism.
• Providing clear spoken information about a problem, issue or event.
• Providing clear written information about a problem, issue or event.
• Reporting problems to a supervisor.
• Dealing with Customers
• Being attentive when serving customers.
• Being polite to customers.
• Coping with threats or rudeness from customer/passengers.
• Enquiring about customers' needs.
• Performing Physical Tasks
• Cleaning or tidying own working area (other than service area).
• Public Relations / Developing Relationships
• Establishing relationships with antagonistic individuals.
• Maintain good public relations.
• Receiving telephone callers on behalf of superior.
• Responding to complaints.

Working Times & Expectations

• 8:00 to 17:00 standard operating times Monday to Friday.
• Overtime is applicable and expected when required.
• Standby is applicable and expected when required.
• Note that when on Standby you are expected to be available 24/7 on the agreed time frame.

What You’ll Need to Know

• Civil Works Building Networks (Desirable).
• Fibre Network Installations (Essential).
• Fibre Network Testing & Troubleshooting (Essential).
• Civil Work Reinstatements (Desirable).

Skills That Will Help You Succeed

• Matric (Grade 12) or proven track record through work experience in similar role.
• CFOT Certification from FOA and or similar accredited institution.
• 12 – 24 months industry-related experience.
• FTTH & FTB site Builds (Essential).
• Fault-finding & Troubleshooting (Essential).
• Installation of fibre duct and cable (Essential).
• Splicing and testing of fibre (Essential).
• Installation of ONT’s and routers (Essential).
• Working in Nodes (Essential).
• End user signoff (Desirable).
• Proficient in MS Word, MS Excel, MS Outlook (Essential).
• Proficient PC skills (Essential).
• Experience on RT or similar platforms (Essential).
• Experience on Solid or similar platforms (Essential).

Qualities We Value at Frogfoot

• Creating a good team spirit.
• Emphasizing the importance of reaching a work objective.
• Encouraging co-operation between team members.
• Encouraging a faster rate of work.

Closing Date 04 September 2026

go to method of application »

Job Description

• Frogfoot is looking for a Maintenance Technical Assistant to join the Maintenance Department. 

Purpose of the Role

• This role is perfect for someone who enjoys assisting the Fibre Technician with network maintenance and supporting the smooth operation of the fibre network.
• You will play a hands-on role in maintaining clean and safe worksites, ensuring tools and equipment are in good condition, helping the fibre installations and testing, and supporting preventative and reactive maintenance activities.

Key Responsibilities

• Assist the Fibre Technician with network maintenance, including preventative and reactive maintenance.
• Maintain a clean and organised work environment at all designated sites (e.g., manholes, surrounding work areas).
• Ensure tools, equipment, and the maintenance vehicle are clean, safe, and in good working order.
• Manage and organise cables on slack brackets.
• Assist with documentation, labelling, and record-keeping requirements.
• Perform OTDR monitoring, relay findings, and save test traces accurately.
• Comply with all SHEQ policies, procedures, and safety standards.
• Keep the vehicle file updated and report any defects or damages.
• Support reinstatements, fibre installations, cable installations, and general field work.
• Perform any additional work-related duties assigned by management.

What You’ll Need to Know

To succeed in this role, you should have:

• Grade 12 (Matric) preferred.
• CFOT certification (advantageous).
• 12 months’ experience in a similar fibre, maintenance, or civil works environment.

Technical Knowledge:

• Civil works.
• Fibre installations.
• Fibre testing.
• Cable installations.
• Windows operating systems.
• Fibre duct installation and cable installation.
• Splicing and fibre testing fundamentals.
• Installation of ONTs and routers.

Working Conditions:

• Field-based environment.
• Extended or irregular hours when required.
• Liaising with various internal teams and external stakeholders.
• Following instructions, maintaining records, and ensuring accurate information capture.
• Handling customer interactions professionally, including during difficult situations.
• Operating within safety, compliance, and procedural standards.

Skills That Will Help You Succeed

• Site build experience.
• Fault finding and troubleshooting.
• Fibre duct and cable installation.
• Fibre splicing and testing.
• Installation of ONTs and routers.
• Ability to check, record, and report technical information accurately.
• Strong organisational skills and ability to follow structured processes.
• Ability to assess and prioritise tasks effectively.
• Practical decision-making and problem-solving skills.
• Ability to work proactively and take initiative.
• Ability to work collaboratively across teams and departments.

Qualities We Value at Frogfoot

• Solution-driven mindset: Ability to identify issues, analyse problems, and implement workable solutions.
• Integrity: Honest, responsible behaviour aligned with organisational values.
• Professionalism: Demonstrates respectful, ethical conduct with colleagues and customers.
• Attention to detail: Thorough, careful, and precise in all tasks.
• Customer orientation: Attentive, polite, and professional when serving customers, even in challenging situations.
• Practical common sense: Ability to make sound, logical decisions on-site.
• Adaptability: Willingness to work irregular hours and adapt to operational needs.
• Team collaboration: Works effectively with diverse teams and stakeholders.

Closing Date 04 September 2026

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Purpose of the Role

• The NOC Supervisor is responsible for overseeing the day-to-day operations of the Network Operations Centre (NOC), providing leadership and support to NOC Engineers across assigned shifts. As the first point of escalation for technical and operational matters, you will ensure that incidents are effectively managed, workflows run smoothly, and our clients receive a high standard of service.
• This role bridges the gap between the NOC team and management, combining strong technical expertise with people leadership, coaching, and operational oversight in a fast-paced, 24/7 environment.

What You'll Be Responsible For

Leading the NOC Team & Shift Operations

• Supervising and supporting NOC Engineers during assigned shifts to ensure work is completed efficiently and effectively.
• Providing coaching, mentoring and technical guidance to team members when required.
• Ensuring appropriate staffing levels and balanced workloads across shifts.
• Managing effective shift handovers to ensure continuity between teams.
• Promoting high standards of professionalism, punctuality and client service.

Managing Incidents & Escalations

• Acting as the first point of escalation for incidents and technical issues that cannot be resolved at an Engineer level.
• Overseeing troubleshooting efforts and supporting the accurate identification of root causes.
• Coordinating with internal technical teams and external vendors to drive the timely resolution of incidents.
• Ensuring clear and professional communication with clients during high-impact incidents.
• Reviewing major incidents to ensure that resolutions and documentation are complete and accurate.

Driving Operational Excellence

• Monitoring NOC dashboards and alerts and ensuring incidents are responded to appropriately and within the required timeframes.
• Ensuring that tickets, incidents and client communications are accurately recorded.
• Maintaining compliance with SOPs, escalation protocols, SLAs and relevant security and regulatory requirements.
• Identifying operational gaps and opportunities to improve processes and ways of working.

Monitoring Performance & Reporting

• Maintaining accurate shift logs and records of incidents, escalations and significant client communications.
• Providing regular reporting to the NOC Manager on team performance, incidents and operational trends.
• Monitoring SLA performance and identifying potential risks or recurring issues.
• Providing meaningful observations and feedback to support employee performance management.

Developing Your Team

• Coaching and mentoring NOC Engineers to strengthen their technical troubleshooting and client interaction skills.
• Identifying skills gaps and supporting relevant training and development opportunities.
• Encouraging knowledge sharing and collaboration across the team.
• Fostering a client-first culture and a high-performing, supportive team environment.

What You'll Need to Have

• A Diploma or Degree in Information Technology, Networking, Telecommunications or a related field would be advantageous, although relevant equivalent experience will also be considered.
• 3–5 years' experience in a NOC or technical operations environment.
• At least 1–2 years' experience in a supervisory or team leadership capacity.
• Experience working with enterprise-grade monitoring systems and ticketing platforms.
• A solid understanding of incident and escalation management, as well as client communication protocols.
• Experience leading or working within a 24/7 shift-based operational environment.

Skills That Will Help You Succeed

• Strong technical troubleshooting and diagnostic abilities.
• The ability to lead, motivate and support a technical team in a fast-paced environment.
• Excellent communication and interpersonal skills.
• A client-focused approach with strong client-facing experience.
• The ability to remain calm, decisive and solution-focused under pressure.
• Knowledge of network monitoring tools, ticketing systems and escalation processes.
• Familiarity with ITIL principles for incident and problem management.

Qualities We Value at Frogfoot

At Frogfoot, we value people who take ownership, work collaboratively and are committed to delivering excellent service. For this role, we are looking for someone who:

• Leads by example and supports the growth and success of their team.
• Takes ownership and is comfortable making decisions in a fast-paced environment.
• Stays calm under pressure and approaches challenges with a solution-focused mindset.
• Communicates openly and professionally with colleagues, clients and stakeholders.
• Values continuous improvement and is always looking for ways to improve processes and performance.
• Puts the client first and understands the importance of delivering a reliable and high-quality service.
• Works collaboratively and promotes knowledge sharing across the team.

Closing Date 04 September 2026

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Job Description

• Frogfoot is seeking experienced Regional Sales Specialists to join the Sales Team in Eastern Cape. 

Purpose of the Role

• The Regional Sales Specialist will drive a regional ownership model that ensures sharper commercial focus, stronger stakeholder relationship management, and improved return on investment from both existing and new fibre builds.
• This role is responsible for driving FTTH and SME sales growth through strategic ISP partnerships, community engagement initiatives, and regional business development activities.
• The successful candidate will act as the commercial link between regional stakeholders, ISP partners, and Frogfoot operations, ensuring sustainable growth, customer retention, and market competitiveness across the Central Region.

Key Responsibilities

• Achieve FTTH and SME sales targets through regional ISP partnerships and local sales initiatives.
• Build and maintain strong relationships with property owners, developers, management companies, and estate Homeowners Associations (HOAs).
• Coordinate and execute community engagement initiatives, roadshows, activations, and awareness campaigns within Frogfoot-covered areas.
• Act as the commercial and facilitation liaison between ISP partners and Frogfoot’s regional operational teams.
• Monitor regional churn and implement customer retention and loyalty initiatives.
• Identify local expansion opportunities and provide input into regional network planning.
• Gather and provide on-the-ground market intelligence to support competitive analysis and pricing strategies.
• Support regional network maintenance and service assurance initiatives where required.
• Assist with the execution and rollout of new regional projects and fibre deployments.
• Collaborate with internal teams to ensure exceptional customer and stakeholder experiences.

What You’ll Need to Know

• Strong understanding of FTTH, SME connectivity solutions, and the telecommunications industry.
• Knowledge of regional sales strategies, customer acquisition, and retention principles.
• Understanding of stakeholder management within residential estates, property groups, and ISP environments.
• Ability to interpret market trends, competitor activity, and regional business opportunities.
• Experience coordinating regional marketing initiatives and community engagement campaigns.
• Understanding of operational collaboration between commercial and technical teams.
• Ability to manage multiple projects and priorities within a fast-paced environment.
• Strong reporting, communication, and relationship management capabilities.

Skills and Experience That Will Help You Succeed

• Proven experience in sales, account management, or business development within the telecommunications, fibre, ISP, or technology industry.
• Experience working with FTTH and SME connectivity solutions.
• Experience building and maintaining relationships with property developers, estate HOAs, management companies, and ISP partners.
• Demonstrated ability to achieve and exceed regional sales targets.
• Experience coordinating community engagement initiatives, activations, roadshows, or regional marketing campaigns.
• Experience analysing market trends, competitor activity, and customer behaviour to support commercial decision-making.
• Strong relationship-building and stakeholder engagement skills.
• Strong commercial acumen with the ability to identify growth opportunities.
• Excellent negotiation, communication, and presentation skills.
• Strong planning, organisational, and project coordination abilities.
• Ability to work independently while collaborating effectively across multiple teams.
• Customer-centric mindset with a strong focus on service excellence and retention.
• Strong problem-solving skills with the ability to think strategically and act proactively.
• Ability to manage multiple priorities in a fast-paced and evolving environment.

 Qualities We Value at Frogfoot

• Proactive and solutions-driven.
• Passionate about customer experience and community engagement.
• Accountable and results-oriented.
• Adaptable in a fast-changing environment.
• Collaborative team players.
• Innovative and commercially minded.
• Professional, approachable, and relationship-focused.
• Driven to make a meaningful impact in the communities we serve.

Closing Date 09 September 2026

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Purpose of the Role

• The Key Account Manager is responsible for driving revenue growth through the management and expansion of strategic customer accounts within the telecommunications industry.
• The role focuses on building and maintaining long-term customer relationships, identifying new business opportunities, and delivering tailored telecommunications solutions that align with customer needs and business objectives.
• The incumbent will serve as the primary relationship owner for key accounts, ensuring customer satisfaction, revenue growth, operational excellence, and the achievement of annual sales targets.

Key Responsibilities

Strategic Sales & Account Management

• Develop and execute strategic account plans, sales forecasts, and pipeline management strategies.
• Identify and pursue new business opportunities within existing and prospective client accounts.
• Drive upselling and cross-selling opportunities across Frogfoot’s products and services.
• Understand customer business strategies and align Frogfoot solutions accordingly.
• Lead the full sales cycle from opportunity identification through to contract closure.
• Manage quote, proposal, bid, and order processes to completion.

Customer Relationship Management

• Build and maintain strong relationships with key stakeholders, including executive-level customers.
• Act as the primary point of contact for allocated strategic accounts.
• Facilitate regular customer engagement sessions, strategic reviews, and planning meetings.
• Promote the Frogfoot brand through professional and customer-centric engagement.
• Ensure customer needs and concerns are addressed effectively and timeously.

Revenue Growth & Sales Targets

• Achieve allocated sales and revenue targets.
• Build and maintain a sustainable sales pipeline.
• Protect and grow existing revenue streams while increasing market share.
• Drive long-term wholesale and volume-based opportunities.
• Monitor sales performance and pipeline variance against targets.

Collaboration & Operational Support

• Collaborate with internal teams, including Solutions Architects and operational departments, to deliver customer solutions.
• Coordinate pre-sales and post-sales support activities.
• Support the preparation and management of contractual agreements.
• Represent customer interests internally to ensure service excellence.

Reporting & Budget Management

• Provide accurate sales forecasting, pipeline reporting, and business intelligence.
• Ensure CRM systems and sales tracking platforms are updated accurately.
• Develop and manage sales and expense budgets aligned to business objectives.
• Participate in weekly sales and operational meetings.

General Responsibilities

• Support strategic business initiatives and projects as required.
• Continuously enhance product, technology, and industry knowledge.

What You’ll Need to Know to Succeed in this Role

• Strong understanding of telecommunications and wholesale connectivity solutions.
• Sound knowledge of strategic account management and solution-based selling.
• Understanding of sales forecasting, pipeline management, and revenue growth strategies.
• Knowledge of customer relationship management principles and stakeholder engagement.
• Ability to interpret customer business needs and align suitable solutions.
• Understanding of contract management, bid processes, and commercial negotiations.
• Proficiency in Microsoft Office and CRM platforms.

 Qualifications & Experience

• Grade 12 (Essential).
• Relevant tertiary qualification (Desirable).
• Minimum 5 years’ sales experience.
• Minimum 3 years’ wholesale telecommunications experience.

Skills That Will Help You Succeed

• Strategic sales and account management
• Relationship building and networking
• Communication and presentation skills
• Negotiation and influencing skills
• Commercial and entrepreneurial thinking
• Planning and organisational ability
• Problem-solving and analytical thinking
• Customer-centric approach
• Ability to work under pressure and meet deadlines
• Financial and business acumen
• Report writing and forecasting
• Adaptability and resilience.

Qualities We Value at Frogfoot

At Frogfoot, we value individuals who:

• Build trusted and professional relationships.
• Demonstrate accountability and ownership.
• Collaborate effectively across teams.
• Deliver exceptional customer experiences.
• Show initiative and strategic thinking.
• Uphold integrity and professionalism.
• Adapt positively to change and challenges.
• Continuously seek improvement and innovation.
• Drive results while living the Frogfoot values

Closing Date 09 September 2026

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Purpose of the Role

• The Change and Post Impact Coordinator plays a critical role in ensuring the structured planning, coordination, and execution of network changes, while driving accountability and continuous improvement following service-affecting incidents.
• The role is responsible for supporting change governance, facilitating effective communication between stakeholders, maintaining accurate documentation, coordinating Change Advisory Board (CAB) activities, and identifying and tracking recurring network or service issues to support long-term service improvements.

Key Responsibilities

Change Management

• Review incoming change requests to ensure they are complete, accurate, and compliant with change governance standards.
• Log and track approved change requests in line with organisational change management policies.
• Ensure impact assessments are completed and reviewed before changes are approved.
• Coordinate change communications and ensure all required pre- and post-change checks are documented and shared with relevant stakeholders.
• Act as the first point of contact for change-related queries and provide timely, clear, and professional support.
• Manage rejected changes by communicating feedback, tracking resolutions, and ensuring learnings are shared with relevant teams.
• Maintain the Change Conflict Register and highlight potential scheduling conflicts for assessment.
• Organise and chair regular Change Advisory Board (CAB) meetings, including preparing meeting packs, facilitating discussions, and tracking follow-up actions.
• Prepare and update change request tickets with the required technical and logistical information to ensure CAB readiness.
• Monitor change request queues to ensure response and processing times are managed within SLA requirements.
• Provide operational coordination where required, including stock movements, site access arrangements, and stakeholder communication.
• Participate in a rotational standby schedule to support emergency change requests after hours.

Post Impact and Service Improvement Management

• Document network and service outages accurately, ensuring all relevant technical and operational information is captured.
• Follow up with internal teams, vendors, contractors, and third-party providers to investigate incidents and obtain missing information.
• Identify patterns, recurring outages, network vulnerabilities, and technical faults that require escalation or improvement.
• Coordinate and monitor improvement plans for repeated or high-impact issues.
• Track escalated faults through to the implementation and verification of a permanent fix or suitable mitigation.
• Maintain and update records of known network vulnerabilities and support remediation planning.
• Draft and prepare Root Cause Analysis (RFO) reports for internal and customer-facing communication.
• Compile relevant information for Service Improvement Plans (SIPs) and support the responsible teams with reporting, finalisation, and communication.

What You'll Need to Know

• A strong understanding of administrative and coordination processes, with exceptional attention to detail.
• How to manage multiple priorities and work effectively under pressure and within tight deadlines.
• Strong written and verbal communication skills, with the ability to engage professionally with a range of internal and external stakeholders.
• Proficiency in Microsoft Excel, Word, and collaboration tools such as Microsoft Teams and Google Workspace.
• Familiarity with ticketing systems and change management tools.
• A basic understanding of network operations and ITIL-based change control processes would be advantageous.
• Experience coordinating activities across multiple teams and stakeholders.
• Experience within a Network Operations Centre (NOC), ISP, telecommunications environment, or similar operational environment would be beneficial.
• ITIL Foundation certification or relevant change management training would be advantageous but is not essential.

What Success Looks Like in This Role

• Success in this role means ensuring that network changes are well coordinated, properly documented, communicated effectively, and processed in line with established governance and SLA requirements. You will contribute to smooth CAB processes, proactively identify and manage change conflicts, and ensure stakeholders have the information they need to make informed decisions.
• You will also be successful when service-affecting issues are thoroughly investigated, recurring problems are identified and escalated, and improvement actions are tracked through to effective resolution. Ultimately, your contribution will support stronger change governance, reduced operational risk, improved service reliability, and continuous improvement across the network.

Qualities We Value at Frogfoot

• Accountability: Taking ownership of tasks and following through until actions are completed.
• Attention to Detail: Ensuring information, documentation, and processes are accurate and complete.
• Collaboration: Working effectively with colleagues, vendors, contractors, and other stakeholders.
• Proactive Problem-Solving: Identifying potential risks and recurring issues and taking action to support resolution.
• Professional Communication: Communicating clearly, respectfully, and effectively, even in high-pressure situations.
• Adaptability: Remaining flexible and effective when priorities change or urgent issues arise.
• Continuous Improvement: Looking for opportunities to improve processes, prevent recurring issues, and strengthen service delivery.

Closing Date 10 September 2026