Key Account Manager at Ignite Technologies

The Job:

Through our portfolio of leading enterprise software solutions, we ignite business performance for thousands of customers globally. We’re doing it in an entirely remote workplace that is focused on building teams of top talent, and operating in a model that provides challenging opportunities and personal flexibility. Are you ready to take the next big step in your career?
This listing is for our Customer Success Manager position, but we have found great applicants often have a current title of Key Account Manager or similar, so don’t be confused about that difference, we are glad you found us.

Do you have an exemplary track record in sales or account management within the technology or enterprise software space? If you didn't love selling, would you be a management consultant, understanding and mapping solutions to important business problems? Will you thrive working alongside the smartest peers in the industry, assessing commercial opportunities across multiple products and verticals? If so, you could be the right person to join our team as a Customer Success Manager.
Ignite makes over 90% of its sales, marketing and R&D investments in existing customers, and our unique, Netflix-style licensing model allows customers to access new solutions as part of their current subscription. As an Ignite CSM, this gives you the unprecedented capability to offer customers new solutions as fast as you can identify their business needs and map solutions to those needs.

Key responsibilities:

• Identify sales opportunities within an installed customer base for solution expansion, solution innovation up-sell, support program up-sell, and new solution cross-sell
• Perform regular cadence of business reviews with customers, surfacing customer needs and mapping Ignite’s value proposition to those needs
• Qualify sales opportunities using the Scotsman framework to required probability for contract closing by the sales team
• Operate effectively using Ignite’s structured sales processes and tools
   

Candidate requirements:

• 3+ years in technology sales, including up-selling and cross-selling
• Bachelor’s degree or equivalent
• Account management or client partnership experience across several industries and a portfolio of solutions
• Over-achievement versus quota in past sales or account management roles
• Excellent written and spoken business English
   

What you will be doing:

• Spending 50%+ of your time conducting business reviews with your customers, cycling through the process stages of Prepare, Engage, Execute and Review
• Advancing 20+ sales opportunities per quarter from identified concept to sales qualified using video meetings, emails and phone conversations
• Researching and understanding customer business objectives through Ignite's FirstRain tool, analysis of customer solution usage, and review of publicly available information
• Executing <24 hour response to customer inquiries, bringing specialized Ignite resources to bear in order to solve customer issues
• There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!