Key Account Manager - Online Payments | Durban at Salesworx Recruitment (Pty) Ltd

Job Description

• Our Client is a South African fintech company, pioneering the future of payments.  They are a passionate and collaborative team of developers, engineers, visionaries, techies, geeks and nerds! They build products that make payments personal and rewarding fur customers and merchants alike.
• Our Clients are looking for experienced Key Account Manager or Merchant Growth Manager with demonstrated sales, customer success and marketing experience at an intermediate level.  Previous experience in the hospitality/retail, Fintech and corporate space will be advantageous.
• The Merchant Growth Manager is responsible for driving revenue, account growth and product adoption across a defined portfolio of active client merchants.
• You don't manage clients - you grow them. You step in once the Merchant Acquisition Specialist has secured a merchant, and your role is to activate, educate and expand that relationship through the lens of our client's proprietary product stack.

​Post-Onboarding Activation

• Take full ownership of new merchants post-onboarding from the Merchant Acquisition Specialist.
• Ensure that QR placements, the acquiring channel(s), e.g. POS, PED, eCommerce, are setup, and collateral, whether in-person or online, are live and functioning.
• Define activation objectives with the merchant and deploy the relevant tools (e.g., vouchers, consumer incentives, capital pre qualification).
• Where applicable, migrate merchants from the free Basic plan to the paid Engagement Plan, with full access to loyalty and insight tools.

Merchant Revenue Growth

• Identify up sell and cross-sell opportunities across the company's product stack, with a focus on acquiring new customers, repeat usage, and customer value.
• Tailor strategies based on merchant vertical, performance, and seasonality (e.g., campaigns, bundles, incentives, or paid plan migration).
• Proactively engage merchants who are dormant, under performing, or eligible for growth - reactivation is your responsibility.

Strategic Account Management

• Build deep relationships with store owners, managers, and operational staff to understand real-world needs and execute activation plans effectively.
• Conduct quarterly business reviews (QBRs) for top merchants, with data-driven insights, performance trends, and proposed growth plans.
• Be the single point of commercial escalation and accountability for your portfolio.

Cross-Functional Collaboration

• Partner with Regional Growth Activators to align merchant campaigns with in-store activations and regional events.
• Work with Operations and Product teams to resolve onboarding issues, merchant training gaps, or feature requests.
• Provide merchant feedback to the Head of Merchant Growth for continuous product and messaging improvement.

QuickSights & Zoho Discipline

• Track and report merchant growth activity and product uptake weekly.
• Maintain updated merchant notes and next steps in QuickSights and Zoho.
• Forecast monthly growth targets by account and flag any churn risks for intervention

This company is a remote working organisation however, on occasion, employees might be required to get together at a chosen location.

Preference will be given to candidates residing in Durban North Coast based (Umhlanga, Ballito, La Lucia etc).

Requirements

• Solid experience in sales, customer success and marketing
• Fintech experience preferred
• Strong business acumen and experience with payment products
• Ability to interact with merchants and knowledge of the retail/hospitality industry
• Familiar with local retail/business offerings
• Ability to work remotely
• Ability to drive active participation and activity completion in an online environment.
• Commercially strategic - always thinking of growth
• Trusted advisor mindset to merchants
• Accountable and performance driven
• Comfortable working across marketing, product and ops
• Proactive and responsive
• Fluent in reporting tools and CRM tracking tools (Zoho, Campaign Manager, QuickSights.)
• The candidate must reside on the Durban North Coast (Umhlanga, Ballito, La Lucia etc)