Key Account Manager: OTR (JHB) at Bridgestone South Africa (Pty) Ltd

Job Purpose

• You will be responsible for creating a long-term and trusting relationship with our OTR customers. The Key Accounts Managers role is to oversee a portfolio of assigned customers, develop new business from existing customers and actively seek new sales opportunities within the South African market by providing specialized services, analyses and solution based recommendations.

Responsibilities:

• This position requires the candidate to travel to customers, therefore you may be required to be away from home as and when required.

Sales Execution of Financial OB plan / Customer Intimacy 

• Periodical site Visits – to include Mine Management, Procurement and Accounts department. Document key take-a-ways and clear visibility on requirements and expectations.
• Build and develop close, professional relationships with all mine personnel.
• Understanding of future business and key challenges (pain points).

Forecasting

• Accurate information to be provided for weekly landing point meetings when requested 
• Communication to clients on production cuts to ensure all expectations are managed
• End of year timeous and accurate forecast collection from all customers to ensure accurate forecasting to BSJ for following year production.

Reporting

• Collection of market intelligence / Competitor update 
• Participate and provide key information to BSJ when required.
• Information gathering for possibility of new product introduction and performance evaluation.
• On-site surveys and Load studies when required – Report to be generated and submitted to Technical team within 10 working days.
• Professional Feedback reports to customers with solid recommendations and solutions

KAM General Activities

• Promote a culture of teamwork 
• Weekly Catch-up meetings to be attended to discuss wins and obstacles
• Completion of standard Feedback form – to be submitted within 3 working days after site visit:
• Contacts on mine – Names, email addresses, contact details to be provided to ensure database is up to date.
• Status of account
• Outstanding PO’s
• Stock on site
• Pain points
• Assist planning department with arrangements for deliveries to mine site when required.
• Assist with collection of Accounts payable as per agreed customer terms
• 100% Participation in EMIA E-Learning and surveys when requested.
• Safety first Mindset:
• Safety Shares to be included in all presentations to clients
• Zero accidents in the field

S&M Sales

• S&M sales to be promoted at current customer sites as well as possible new business, to achieve monthly department target. 

Qualifications & Experience Required

• Education, Master, other certification:
• Matric
• Tertiary Education relating to the role would be advantageous.
• Valid Driver’s License
• Technical and Business aptitude

Experience (years):

• Minimum 2-3 years sales experience within the OTR / Mining Industry

Technical Skills:

• Understanding of OTR Specialized Systems (O-Dis / Treadstat / Toolbox)
• Good understanding of Excel / Powerpoint to generate professional, accurate reports

Languages Skills:

• Ability to engage at all levels with all personnel on the mine in English / Afrikaans.  Additional languages will be advantageous.

Soft/Behavioral Skills:

• Self-starter with excellent time management skills who can work independently.
• Problem solving
• Critical thinking
• Goal setting
• Decision-making
• Teamwork
• Communication