Key Account Manager Retail at The Career Network

About the job

• We are looking for a Retail Key Relationship Manager with at least 3 years of experience in retail sales relationship management. The ideal candidate will have strong, established relationships with general merchandise retail buyers in Gauteng and have a keen interest and understanding of consumer electronics and accessories. Proven ability to plan and forecast effectively is essential.

TASKS AND RESPONSIBILITIES

Sales and Strategy

• Responsible for management and growth of the Key Retail Accounts
• Develop a sales strategy to achieve organizational sales goals and revenues
• Cultivate effective business relationships with executive decision-makers in key accounts
• Preparation of budgets and individual account sales target plans, quantified with appropriate products and brands
• Identify new opportunities and prepare solutions to realise potential
• Develop and deploy deals to maximize value and volume
• Manage and expand the product portfolio in key accounts
• Investigate and report on lost sales and customer accounts
• Track, collate and interpret sales figures
• Forecast annual, quarterly, and monthly sales revenue
• Maintain inventory control
• Conduct market research, competitor and customer analysis
• Analyse data to identify sales opportunities
• Develop promotional ideas and material with the marketing team
• Execute effective campaigns, with impactful outcomes and high ROI

Account Management

• Uphold responsibilities as the primary business contact for the customer
• Proactively manage customers satisfaction and service delivery
• Build and manage strong customer relationships and trust
• Co-ordinate strategic plans to meet and exceed sales targets
• Take responsibility for the profit, loss and growth achieved in the account
• Track performance and make necessary adjustments to ensure achievement of account plans
• Maintain excellent knowledge of our products, the customers business, competition, industry, and capabilities of the customer
• Anticipate customers’ existing and future needs – Managing up to achieve this
• Manage all points of contact internally and externally to ensure all points of contact and influence are being served appropriately
• Develop solutions for client’s needs and tap into the wider resources within the organization to develop client/ partner solutions which are mutually beneficial
• Bring fresh insights to the client’s business which will help them deliver competitive advantage
• Regular meetings with head office and visits to retail stores
• Work closely with all internal departments to achieve set goals (Procurement, Marketing, Accounts, Technical)

REQUIREMENTS & EXPERIENCE

• At least 3 years’ experience in retail sales relationship management
• Strong established relationships with general merchandise retail buyers in Gauteng
• Works well under pressure, with strong time management skills
• Keen interest and understanding of consumer electronics and accessories
• Excellent computer literacy, specifically in Excel
• Outstanding communication and reporting ability, with attention to detail
• Professional, well presented and driven