Key Account Manager (Technical) at Fives

Accountability:

• Create a business development roadmap with identified relevant potential customers and promote the Fives offer;
• Budgeting and forecasting thrust market order intake with a roadmap plan in support of the same;
• Create a strong business relationship with customers based on trust and professionalism with frequent visits, knowledge of customer pains and business follow-up;
• Represent the customer internally (interface between customer and FSSA & FSM/Products Company);
• Manage key customer relationships and participate in closing strategic opportunities;
• Stays current on competition and market offerings;
• Budgeting and forecasting thrust market order intake with a roadmap plan in support of the same;
• Ensure regular reporting with the direct manager;
• Update the CRM (Salesforce) app daily, and other Fives initiatives made available, as required;
• Prepare costing of full turnkey bids;
• Build technical and commercial offers;
• Carry out audits; prepare reports and follow up on offers.

Education and Experience:

• Tertiary Qualification (at least N.Dip. level) in either mechanical, electrical, or industrial engineering fields - Not negotiable.
• Technical or Project Management Qualification will be beneficial.

Education: technical (ideally mechanical) and commercial experience:

• Five (5) years’ customer facing experience - preferably in heavy industrial environment
• Knowledge of Fives ECL / Solios Equipment
• Proven customer relations