Key Account Manager (Western Cape) at Ignition Group

Key roles and responsibilities : 

Customer Relationship Management CRM)

• Responsible for building and maintaining strong relationships with key clients. This involves understanding the unique needs and requirements of each key account and ensuring that the MVN-X’s products and services align with those needs.

Revenue Generation

• Drives revenue growth. This includes identifying opportunities for base growth and traffic growth, introducing new products or services, and negotiating contract terms to maximize profitability.

Strategic Planning

• Involved in developing and executing strategic account plans. They work closely with key clients to understand their business objectives and align telco services to support those goals. This involve collaborating with internal teams to tailor solutions that meet specific client needs.

Issue Resolution

• When issues or challenges arise, the KAM acts as a point of contact for quick resolution. This may involve coordinating with technical support, customer service, or other relevant departments to address and resolve any issues promptly.

Contract Management

• The KAM is responsible for managing contracts and agreements with key clients. This includes negotiating contract terms, ensuring compliance, and facilitating contract renewals. They are also be involved in pricing negotiations and adjustments.

Communication

• The KAM needs to keep key clients informed about new products, services, and industry trends. Additionally, they are a liaison between the client and internal teams to ensure smooth communication and collaboration.

Customer Satisfaction

• Ensuring high levels of customer satisfaction is a key goal for a Key Account Manager. Satisfied customers are more likely to renew contracts, increase their spending, and recommend the telco's services to others.

Requirements

Knowledge, skills and attributes:

• Self-directed, flexible, detail-oriented, and organised
• Ability to coordinate and manage work processes.
• Good interpersonal skills with the ability to build and maintain relationships.
• Good verbal and written communication skills
• Energy, enthusiasm and the ability to work under pressure.
• Creativity, initiative combined with commercial awareness.
• Have excellent people skills and intuitive to customer’s business needs.
• Good understanding of project management, including budget management.
• Collaboration and teamwork.

Education and training:

• National Senior Certificate or NQF 4 equivalent

Experience:

• At least 6 years’ experience in an account management in Telco and/or Retail environment.
• Experience in sales and client retention with clear evidence of sales targets.
• Solid customer relationship management experience.