Key Accounts Manager (Centurion) at Montego Pet Nutrition

Description

• This role is where strategy meets execution, data meets creativity, and every click counts. If you thrive in a fast-paced digital environment and know your way around both B2B and B2C platforms, you might just be the one we’ve been searching for.

What You’ll Be Doing

E-commerce Strategy, Sales & Growth

• Develop and execute a robust e-commerce strategy aligned to business growth and brand ambitions
• Identify and unlock new digital channels and opportunities to expand market reach
• Align online pricing, campaigns, and promotions with broader sales and marketing strategies
• Drive omni-channel integration for a seamless online and in-store experience
• Own commercial plans and sales targets across e-commerce partners
• Manage both B2B and B2C platforms across local and international markets
• Negotiate commercial agreements, pricing structures, and promotional terms
• Leverage SEO tools and techniques to boost visibility and performance
• Collaborate with Finance on pricing optimisation and costing
• Utilise data integration tools (including APIs) to extract and manage platform data

Platform & Product Management

• Maintain accurate and compelling product listings across all platforms
• Ensure alignment of product content with brand standards (descriptions, imagery, pricing, stock)
• Coordinate online promotions, bundles, and product launches
• Ensure smooth backend functionality, ERP integration, and stock visibility
• Monitor category performance and implement corrective actions where needed

Digital Marketing & Customer Experience

• Partner with Marketing to execute digital campaigns, email marketing, and social media initiatives
• Support influencer and affiliate campaigns to drive engagement and conversion
• Optimise the customer journey with best-in-class UX/UI and navigation
• Manage CRM platforms to enhance customer retention and loyalty
• Ensure consistent brand tone, storytelling, and visual identity across all channels

Customer Service & Relationship Management

• Oversee prompt, professional handling of customer queries and returns
• Coordinate order fulfilment, delivery tracking, and post-sale support with Logistics
• Maintain high service levels through collaboration with support teams
• Build and nurture strong relationships with platform partners and stakeholders

Analytics, Reporting & Insights

• Compile and present regular performance reports (daily, weekly, monthly)
• Monitor key metrics via Google Analytics, Looker Studio, and BI tools
• Analyse sales and traffic data to identify trends, risks, and opportunities
• Provide actionable insights to optimise product and category performance
• Maintain omni-channel dashboards and scorecards

Budget, Pricing & Campaign Execution

• Support the development and management of e-commerce budgets
• Track ROI on campaigns, promotions, and paid media
• Work with Marketing and Finance on rate cards and promotional spend
• Maintain budget reconciliations across campaigns and platforms

Collaboration & Continuous Improvement

• Work cross-functionally with Sales, Marketing, Supply Chain, and IT
• Partner with agencies and external stakeholders to deliver premium online experiences
• Identify and implement new tools, technologies, and processes
• Stay ahead of digital trends, competitor activity, and pet industry innovations

Requirements

What You’ll Bring

• Diploma in E-commerce, Sales, Marketing or Business Management (NQF Level 6)
• Bachelor’s Degree in E-commerce, Marketing or Business Management (NQF Level 7) will score you extra points
• 5+ years in e-commerce, online sales, or digital marketing (experience in RSA, EU & US will earn you extra point)
• 3+ years working with CRM systems, analytics tools (Google Analytics, Looker Studio), and ERP integrations
• Proven track record in managing and growing online sales channels
• Exposure to international e-commerce platforms (advantageous)
• Experience working with distributors or retail partners in online environments (advantageous)
• Understanding of cross-border e-commerce requirements (advantageous)
• Strong management and organisational capability
• Proficiency in ERP systems and MS Office
• Excellent communication and interpersonal skills
• Collaborative and solutions-oriented approach