Key Accounts Manager – Food Services at Ellahi Consulting

Job Purpose:

• Manage the effective running of specific National Food Service accounts by achieving set targets, while maintaining food safety and quality standards.

Qualifications / Skills:

• Matric (Grade 12)
• Degree in Sales and/or Marketing (Required)
• SAP experience

Experience Required:

• 5–8 years of experience in the FMCG industry (Required)
• Experience in the seafood industry (Advantageous)

Contract Type:

• Permanent (6-month probation period)

Working Hours:

• Monday to Friday, 08h00 – 17h00
• (Hours may fluctuate depending on production/operational demands)

Key Responsibilities:

• Achieve sales targets, maximize turnover, profitability, and growth of assigned Key Account customers.
• Develop and maintain strong relationships with Key Account customers to ensure loyalty and reduce risk of churn.
• Understand key customer needs and requirements thoroughly.
• Propose tailored solutions that meet customer objectives.
• Ensure timely delivery of correct products and services.
• Serve as the primary communication link between customers and the company.
• Resolve customer issues and complaints efficiently to maintain trust.
• Prepare and present regular reports on progress and forecasts using key account metrics.
• Foster a positive team environment and provide regular feedback and training to achieve company objectives.
• Align sales growth strategies with overall company goals.
• Present weekly/monthly reports on sales performance, margins, budgets, and variances.
• Identify and develop new customers and markets.
• Manage returns and process claims promptly.
• Monitor competitor activity and report insights to the Sales Manager.
• Provide accurate feedback to customers on stock availability and shortages.
• Meet budgeted expectations and provide insight into any barriers to success.
• Manage stock levels and meet stock management targets for your portfolio.
• Implement process improvements to maximize efficiency.
• Continuously assess and grow the SKU range in your portfolio.
• Oversee stock at depots and distribution centers, including replenishment planning and demand forecasting.
• Manage both sales and administration functions while maintaining profitability and strong customer relationships.

Requirements:

• Excellent written and verbal communication skills
• High level of honesty, integrity, and reliability
• Strong attention to detail
• Effective problem-solving abilities
• Self-motivated and capable of working independently
• Willingness to learn and adapt
• Ability to multi-task and thrive in a fast-paced environment
• Open to change and new systems
• Capable of working under pressure and meeting deadlines
• Strong time management and organizational skills
• Flexibility in work hours due to business needs
• Must have a reliable personal vehicle
• Professional appearance and demeanor