Key Accounts Manager at Stryker

Key Account Managers sustain and nurture solid relationships with key clients that generate the most income for a company. They utilize company resources to develop and implement strategic solutions to achieve key clients’ long-term goals.

Responsibilities

• Developing and sustaining solid relationships with key clients that bring in the most income for the company.
• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.
• Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Negotiating contracts with key clients and meeting established deadlines for the fulfilment of each client's long-term goals.
• Serve as the link of communication between key customers and internal teams.
• Supervising the account teams assigned to each key client.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients’ needs are met.
• Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.

Requirements

• Proven experience as key account manager.
• Experience in sales and providing solutions based on customer needs.
• The ability to handle multiple client accounts.
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
• Exceptional customer service skills.
• Excellent organizational skills.
• Ability in problem-solving and negotiation.
• The ability to build rapport with key clients.
• BSc/BA in business administration, sales or relevant field.
• Proficient in all Microsoft Office applications as well as CRM software.