Specialist ERP Human Resources - Johannesburg at South32

This role is a permanent full-time position.

• Specialist ERP Human Resources (HR) is one of several that act as the end-to-end Functional and Technical custodian of the applicable ERP product suite.  With a customer success centric mindset, the Specialist ERP (HR) will oversee and manage all execution within the platform for their domain of accountability.

Other key responsibilities include, but aren’t limited to:

• Contribute to the development of the ERP Platform SuccessFactors/HCM Roadmap and Technology Plans;
• Assist with identifying areas of cost and productivity improvement and contribute ideas to the planning process;
• Assist with the establishment and governance of the ERP Platform practices and processes in collaboration with suppliers and the broader Platform Teams;
• Ensure effective and efficient delivery of ERP HR services and solutions to the Functions and Operations and take responsibility for the support of all applicable ERP activities;
• Ensure interactions for both producers and consumers of ERP SuccessFactors/HCM services are clearly articulated and adhered to;
• Ensure service level requirements of the ERP Platform are clearly articulated and managed;
• Manage and monitor SuccessFactors/HCM activities including incidents, change requests and escalations;
• Maintain a strong awareness of business processes that the ERP HR Platform supports and seek to continuously collaborate with Business representatives to improve the processes while minimising disruption.

ABOUT YOU:

You will have experience and demonstrate capability in the following:

• Demonstrated experience in forming and maintaining SuccessFactors/HCM ERP practices, framework and processes;
• Knowledgeable around SuccessFactors/HCM with proven experience (more than 7 years);
• Deep technical skills and knowledge of SuccessFactors/HCM practices and lifecycle (more than 7 years of experience);
• Ability to strike a balance between customer needs and technical capability;
• Strong experience of working alongside vendors.

Qualifications for this role are:

• Degree or equal relevant IT qualification (BTech, Degree etc)
• SAP HCM for SAP S/4HANA (H4S4) and/or SuccessFactors Certification