Kiosk & Sales Admin Support (Northern Suburbs (Cape)) at Flash Group

Description
RESPONSIBILITIES:

• Ensure all daily sales information is obtained from the relevant parties (kiosks) and follow up where necessary
• Reconcile the daily sales information received to the Flash system reports and follow up on any differences
• Reconcile the kiosk trading balances daily, detailing all items sold, money received or sent as well as any adjustments that occurred and follow up where differences are found
• Provide daily feedback on any permanent un-reconciled differences per kiosk
• Weekly reconcile the stock sold from the kiosks to the sales reports and ensure that all stock is correctly and accurately accounted for, providing feedback on any differences picked up
• Reconcile bank/trading accounts to ensure all funds received have been corrected and accurately been accounted for.
• Data capturing from Fresh Chat system over to excel daily report
• Manage the following month-end reports (Inland & Coastal Report / UMS & MassCash Report / PopUp Kiosk Comms)
• Preform ad-hoc tasks relating to the Kiosks representative and field staff when needed
• Resolve Kiosk related queries and all queries from the field staff
• Provide Administrative Support to the Trader Sales and Kiosk Departments
• Review and process new Choice trader, Supatrader R5 and TopUp trader applications from Freshdesk
• Choice trader addendum and trader ID / Passport / KYC validation
• Record new applications, update trader information on the Call Centre portal
• Save all contracts on the shared OneDrive (cloud)
• Load profile changes on management tool and check that all profile changes were captured accurately and successfully
• Check that all profile changes were captured accurately and successfully
• Link all new traders to the relevant area growth manager (AGM)
• Liase with AGMs, request and track outstanding Information or documents
• Manage small projects on your own or as a team
• Ensure daily, weekly & monthly deadlines are followed through
• Pull trader tax invoices and statements
• Device linking and commissions reporting calculations

Requirements
MINIMUM REQUIREMENTS:

• Matric Essential
• Minimum 2 years’ experience in an administrative role
• Experience in supporting field staff in a fast-paced environment

REQUIRED KNOWLEDGE / TECHNICAL SKILLS:

• Fully computer literate, including Microsoft Excel reporting and formulas experience

COMPETENCIES / ATTRIBUTES:

• Team player and able to work independently without supervision
• Good communication and interpersonal skills
• Excellent in problem-solving and able to multi-task
• Be able to think logically and resolve queries timeously
• Attention to detail and the ability to work with large amounts of data
• Work well under pressure and prioritize queries based on urgency
• Excel and data analyzing skills, feedback, and reporting
• Self-motivated and assertive
• Able to work extended hours when required