Kitchen Manager at Hire Resolve

Job Description

• A growing food business is looking for an experienced and energetic Kitchen Manager to oversee the day-to-day operations of a busy sushi kitchen and distribution centre in Maitland, Cape Town.
• The successful candidate will be responsible for managing kitchen staff and drivers, maintaining consistent food quality, overseeing stock and operations, and ensuring excellent customer service.
• This is not a hands-on chef position. The focus is on kitchen management, quality control, team leadership, customer service and operational efficiency.

Key Responsibilities

• Oversee the daily operations of the sushi kitchen and distribution centre.
• Manage and coordinate kitchen staff and delivery drivers.
• Ensure consistent quality, presentation and standards across all products.
• Monitor food preparation, hygiene and kitchen procedures.
• Ensure orders are prepared accurately and efficiently.
• Manage stock levels, stock usage and ingredient availability.
• Maintain strong control over food ingredients and kitchen stock.
• Coordinate deliveries and ensure drivers operate efficiently.
• Assist with resolving customer queries and delivery-related issues.
• Maintain excellent customer service standards.
• Work closely with management to improve operational processes.
• Support the development and testing of new menu ideas and products.
• Identify opportunities to improve sales, efficiency and customer experience.
• Assist with catering requirements and retail supply orders.
• Monitor kitchen performance and staff productivity.
• Ensure the team works together effectively.
• Maintain a professional, clean and organised kitchen environment.
• Support the business as it continues to grow.

Requirements

• Minimum 2–3 years' relevant kitchen management or supervisory experience.
• 5 years' experience would be advantageous.
• Strong sushi / Japanese / Asian cuisine knowledge – mandatory.
• Previous experience managing kitchen staff.
• Experience managing or coordinating drivers/logistics is advantageous.
• Experience in a high-volume food, takeaway, catering or restaurant environment.
• Strong understanding of food quality, hygiene and operational standards.
• Excellent customer service skills.
• Strong communication and people-management abilities.
• Good organisational and time-management skills.
• Own reliable vehicle – essential.
• Willingness to work weekends and extended hours when required.
• Must be trustworthy, honest and reliable.