Knowledge Manager - Parkown at The Aurum Institute

Work Description

The Knowledge Management (KM) Manager will sit within the Quality Improvement Team in the Public Health division. The KM Officer will be responsible for identifying, harvesting, packaging, and disseminating key information and success to all stakeholders including Department of Health, Funder, other organisations and importantly, within Aurum.  The KM Officer will be responsible for assisting in the development and packing of tools required to teach quality improvement methodology and well as advance the knowledge and skills of internal staff.  Additionally, the KM will be responsible for developing and maintaining a central repository of information for both internal and external stakeholders to access.  Being able to adapt the information for a variety of audiences is essential.

COMPETENCY SET

• Examining information
• Documenting facts, stories and data
• Providing insights
• Generating ideas
• Convincing people
• Articulating and displaying information
• Managing tasks

Primary Work Objectives and Functions

• Developing and driving knowledge development strategies through tactical advice.
• Assisting in identifying opportunities within the Quality Improvement programme for capturing and sharing knowledge, best practises, programme lessons and teaching aids.
• Collating and disseminating information and knowledge products that relate to the programme operations, achievement of major milestones and overall programme results.
• Overseeing the implementation of Knowledge Management strategies for the grant.
• Engaging in people development and capacity building.

Knowledge Management Strategy Development

• Working closely with department staff to develop a process of identifying best practises at each level of grant implementation.  This includes national, provincial, district, sub-district and facility level.
•  Develop a strategy to help elevate the outputs of the grant
•  Ability to harvest, package and disseminate and store products
•  Help develop and disseminate training material

Capacity Building

• Developing team members’ capacity to capture, store and share programme related knowledge and experiences
• Providing training to team members on creating and retaining the institutional memory
• Support Programme Manager in developing success stories and case studies

Project Communication

• Supporting all Quality Improvement Communications work.
• Overseeing internal and external webinars/virtual events, including supporting outreach and registration, and coordinating run-through and day-of logistics.

Requirements

Education

• Bachelor’s degree or an equivalent work experience in communications, organisational development, or similar social science degree

Advantageous

• Master’s degree in a related field

Experience

• At least three years’ experience in Knowledge Management and/or communications
• Experience in developing a variety of written and visual materials for audiences with different levels of understanding to the materials or subject matters presented
• Experience in harvesting and publishing best practices
• Experience with using data to tell stories
• Experience with donor funded programmes
• Experience in leading knowledge-product development and dissemination
• Good knowledge and understanding of information and communications technology
• Excellent computer skills (Microsoft Word, Excel, PowerPoint, etc.)

Attributes

• Strong organisational skills and the ability to prioritise and take initiative
• Good command of the English language