Datacentrix is an ICT solutions provider that uses leading solutions to deliver sustainable value to corporate and public sector organisations. We strategically partner with our customers, equipping them with valuable insight and helping them to align their technology undertakings with their business strategy.
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Managed Talent Solution’s client in the retail space, is seeking an L2 Systems Administrator Support with expertise across enterprise endpoint management, networking, and IT operations. The role involves providing Level 1 & 2 end-user and endpoint support, administering UEM platforms, troubleshooting Google Workspace, assisting with network and firewall changes, and supporting retail store rollouts and hardware. You will play a key role in ensuring smooth day-to-day IT operations while supporting critical incidents.
Qualification & Experience Required:
Matric plus a relevant IT diploma/degree (or equivalent experience).
3–5 years’ experience in IT support, endpoint management, or infrastructure support.
Hands-on experience with ServiceNow ITSM, VMware Workspace ONE, and Google Workspace.
Strong knowledge of Windows 10/11 and macOS; Linux exposure advantageous.
Familiarity with Cisco Meraki networking and Fortinet firewalls.
Relevant certifications (Microsoft, VMware, Cisco, Fortinet, CompTIA) are advantageous.
Strong troubleshooting, problem-solving, and communication skills.
Key Responsibilities:
Provide Level 2 support for endpoints, operating systems, and retail hardware.
Manage incidents and service requests via ServiceNow ITSM.
Troubleshoot and administer VMware Workspace ONE for enrollment, compliance, and remediation.
Support Google Workspace (Mail, Drive, Meet).
Assist with Cisco Meraki configurations, Wi-Fi tuning, and VLAN management.
Perform basic FortiGate firewall changes and VPN support.
Deliver IT support during retail store openings, including hardware/software rollout.
Provide mobile fleet support including SIM swaps, APN configuration, and asset tracking.
Maintain accurate documentation, runbooks, and operational reports.
Participate in after-hours and weekend on-call rotations for P1 incidents.
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