L2 IT Support Technician, Umhlanga at Dixie Recruitment

• We are looking for an experienced L2 IT Support Technician to provide hands-on IT support at a client site in Umhlanga. The successful candidate will be responsible for troubleshooting technical issues, managing Microsoft 365 and Active Directory, and ensuring efficient support delivery.

Key Responsibilities

• Provide first- and second-line IT support to end users.
• Administer Microsoft 365, including user accounts, licences, mailboxes, permissions and MFA.
• Manage Active Directory, Entra ID, Group Policy and user access.
• Troubleshoot Windows 10/11, laptops, printers and peripherals.
• Resolve basic networking issues involving TCP/IP, DHCP, DNS, Wi-Fi and VPNs.
• Log, prioritise and manage tickets in line with SLAs, ensuring clear documentation and timely escalation.
• Work independently on-site while maintaining professional communication and excellent customer service.

Minimum Requirements

• Proven hands-on experience administering Microsoft 365 and Entra ID.
• Experience with Active Directory and Group Policy.
• Strong Windows desktop and end-user support skills.
• Good networking fundamentals, including DHCP, DNS, TCP/IP and VPN troubleshooting.
• Experience using ticketing systems and working within SLAs.
• Strong troubleshooting, communication and problem-solving skills.
• Ability to work independently and handle challenging users professionally.

Advantageous

• Experience with 3CX, Yealink phones, Microsoft Intune and RMM tools.

Additional Information

• Fully on-site position in Umhlanga.
• Normal office hours with a standby rotation; weekend callouts are rare.
• Own transport and a valid driver's licence are preferred.
• Vendor training and certifications are provided.