L3 Network Engineer at Paracon

Our client who is an industry giants, a global leader in technology recognised for investing in their people is looking for a  L3 Network Engineer

Work experience required

Monitor infrastructure

• They ensure that assigned infrastructure at the internal client or business unit location is configured, installed, tested and operational. In this regard they will perform necessary checks, apply monitoring tools and respond to alerts. 
• Where software is a component of the solution they will also take responsibility for ensuring that the software is installed and configured according to internal client or business unit requirements.

Identify problems and errors

• The Network Engineer L3 identifies problems and errors prior to or when they occur. He or she will log such incidents in a timely manner with the required level of detail with all the necessary. T
• They liaise with all stakeholders including internal client IT environments, vendors, carriers and internal Data colleagues to expedite diagnosis of errors and problems and to identify a resolution.

Ensure resolution of incidents and requests

• They investigate second line support calls assigned to then and identify the root cause of incidents and problems. 
• They ensure the efficient and comprehensive resolution of incidents and requests. This could involve ensuring that repairs are carried out by coordinating product requests and liaising with other team members. 
• They will also report and escalate issues to 3rd party vendors if necessary. They take full ownership for managing the incident to resolution within the service level conditions.
• Where necessary, they escalate requests and exceptions to the 3rd line support team.

Ensure continuous feedback

• They provide continuous feedback to internal client or business unit leaders and affected parties and update all systems and/or portals as prescribed by internal procedures.

Incident management

• When required they will take responsibility receiving calls and incidents at the services desk. They assist in analysing, assigning and escalating the support calls. 
• They also provide telephonic support to internal clients or business units where required.
• They update incidents with progress and resolution details.

Shift management

• Network Engineers L3 that work shifts will be required to follow the required handover procedures for shift changes to ensure service continuity. 
• They complete and maintain any shift handover schedules.

Reports

• Network Engineers L3 are also responsible for producing breach and other reports that are necessary for the correct operation of processes.
•  They identify failures and short-comings in the current processes and escalate with recommendations.

Education needed:

• CCNA R/S and/or DC (required)
• CCNP R/S and/or DC (required)
• CCIE (Desired)
• ITIL v3 Foundation (Desired)
• SDWAN certified (Desired)
• 5 years mid to senior level networking experience