LCS Assistant - Kathu at Metso Outotec

JOB STATEMENT

This position is responsible for providing Metso’s customers with professional technical support of its products.  This position will coordinate and work closely with the Service Business Line Technical Support Teams to assure a common understanding/application of technical support and information to support and provide excellent customer service on Metso Equipment. 

JOB DUTIES AND RESPONSIBILITIES

• Assures customer and LCS team have access to high quality product and technical support provided in a time frame respectful of Metso’s customers’ sense of urgency.
• Establishes best practice customer technical support services for Metso equipment.
• Effectively and accurately install, commissions and maintain Metso equipment.
• Undertake effective and accurate repairs to Metso equipment and in accordance with Metso Standards.
• Interpersonal skills are required due to regular interaction and feedback with the customers.
• Must be able to effectively and accurately work in a fast-paced environment on several projects simultaneously, with the ability to organize and prioritize tasks.
• Positive customer relations, communication and delegation skills are essential.
• Experience and capabilities enable carrying out responsibilities with limited direction.
• Perform routine and non-routine maintenance activities
• Inspect, install, adjust and maintain mechanical machines and equipment on site.
• Component rebuild & replacement.
• Equipment lubrication
• Ensure work is carried out in a safe and efficient manner and provide input directed at improving the safety, efficiency and overall effectiveness and Reliability of equipment
• Provide input to Maintenance and Reliability improvement initiatives
• Recommend job plan and tool changes to Maintenance Supervisors
• Safely operate specific units of mobile equipment including overhead and mobile crane, forklifts, etc.
• Follow all plant specific Policies E.g. No Smoking areas, lockout, Confined Space, Working at Heights, PPE, Etc.

QUALIFICATIONS & EXPERIENCE

• Computer Literate
• Understanding and principles of customer relations and interaction
• Grade 12
• Minimum 5 years’ field service experience on mining process equipment (Crushers / Mills) - Essential
• Ability to effectively communicate with a drive and performance orientation
• Ability to work in a team atmosphere
• Knowledge of Mine Health and Safety Act

SKILLS AND ABILITIES

• A self-motivated individual with the ability to work under stress and meet deadlines
• Good communication, co-operation and interpersonal skills
• Strong technical, analytical and mechanical skills and abilities.
• While performing the duties of this job, the employee is required to sit; use hands and fingers; reach with hands and arms; and talk or hear. 
• The employee is required to stand, walk, and climb or balance. 
• The employee must lift and/or move up to 15 kg. 
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Use of keyboards, telephones, copiers, telefax, visits and movement, and travel experiences.