Lead Associate - Operations at WNS Global Services SA

Job Description

Execute Master Data Management processing responsibilities within WNS’ contracted scope of work. Perform day-to-day MDM processing responsibilities within following Performance Measurement dimensions (Business as Usual competencies):

Achieve monthly accuracy score of 99.5% for all individual MDM processing tasks performedb. Achieve monthly TAT score of 100% for individual processingc. Drive MDM Knowledge Management through scheduled/ad hoc training interventions with Telkom internal and external stakeholders/User groups/Suppliers. Zero instance of repeat processing error (identical error type) during a rolling quartere. Not more than 1 escalation during a rolling quarter.

Additional Responsibilities and competencies (Above and Beyond):

• Refresh of Process SOPs/WIMs/Process Checklists with all recent process changes – once in every quarterb.
• Challenge existing MDM Process design, practices, and templates with a view to drive automation and continuous improvementc.
• Excellent written and verbal communication skills with a flair for training and coaching Telkom Business/End User/Sourcing stakeholders, as well as Telkom Suppliersd.
• Solid understanding of Preferential Procurement strategies and B-BBEE regulations to be able to drive optimum spend with preferred supplierse.
• Active participation in Community of Practice (CoP) sessions – from building of content and delivering process training to Telkom Sourcing/End User Community; once every quarterf.
• Ideate and implement 1 Process Improvement / Automation / Re-engineering initiative (E2E) bi-annuallyg. Uptake 2 Adhoc Reporting tasks within MDM function (currently performed by Grp Mgr.)

Qualifications

• Qualifications RequiredEssential
• Relevant high school / graduate degree Preferred
• Procurement and/or Supply Chain Certification
• Process improvement certification (Six Sigma/PMP)