Lead Business Analyst at LabourNet

Minimum Requirements:

• B.Degree in Computer Science, Informatics or related field
• Diploma in Business Analysis
• Certification Project Management (Prince2 or other)
• Certification in UML preferable
• Agile certification preferable
• Exposure within a Payroll/HR or financial services environment would be advantageous

Minimum Experience Required: 

• 8-10 years’ + experience within a Business Analysis environment
• Product-specific knowledge about the related position and/or legislation
• 3 years’ experience in managing a team of business analysts
• Team size a minimum of at least 2 direct reports
• Facilitate the establishment of team structure and roles and planning for resource allocation for projects
• Recruiting and hiring for an expanding BA team in conjunction with HR
• Staff forecasting and resource planning
• Onboarding and training new hires
• Coaching, reviewing and encouraging growth
• Regular one on one meetings and team meetings with team members
• Conducting performance appraisals and identifying areas for improvement
• Proven experience in assisting the team to reach departmental and organizational objectives
• Identify, manage and monitor any disciplinary issues within the team in conjunction with HR
• Advanced understanding of agile methodologies and experience within agile ceremonies
• Advanced knowledge of Prototyping techniques in developing specifications preferable Previous experience in facilitating user groups and user acceptance testing
• Previous experience in facilitating JAD sessions
• 3 years' experience in dealing with Product Owners / Stakeholders across all levels 

Responsibilities:

Team Management

• In conjunction with HR, recruit, hire, onboard and ensure continuous development of the team
• Define roles and responsibilities within the team ensuring that objectives are understood and accomplished
• Delegation of tasks and projects to team members
• Facilitation of team meetings with set agenda points
• Regular one on one meetings with team members
• Coach and mentor team members to reach team and organizational objectives
• Meetings are minuted and uploaded onto a central access point
• Conduct performance reviews with team members
• Ensure that performance measures are defined in line with organizational objectives and any performance issues are addressed, and measures are put into place to improve performance
• Conduct, manage and monitor any disciplinary processes within the team, in conjunction with HR

Designing the Solutions

• Understand the overall strategy, proposition, and roadmap of the business and the individual products;
• Conduct Feasibility studies where required;
• Translate the Epics and Features in collaboration with the Product Owner into user stories;
• Align user stories to product requirements and other stakeholder requirements in collaboration with the Product Owner;
• User stories/BRD’s should have the right level of detail with supporting acceptance criteria in line with the Definition of Readiness of the Scrum team/Development team;
• Work with UX to design, align to UI and test user journeys to ensure the client experience is fit for purpose;
• Work with Marketing and the Product Owner to ensure that communication is fit for purpose and supports the client and business outcome;
• Work with Operations and Service to ensure that the businesses processes and operational support processes are defined and supported;
• Participate in the grooming session and provide clarification on the user stories/BRD’s to enable the Development Team to refine the user stories;
• Be the primary source of reference and support during the development of the user stories/requirements;
• Collaborate with the Test Analyst to develop a Test Pack;
• Conduct User Acceptance Testing to ensure user stories meet all appropriate criteria before deployment;
• Collaborate with the Product Owner and Marketing to enable all appropriate marketing, reporting, communication, training, legal, security, and operational requirements are in place before deployment;
• Collaborate with the Product Owner regarding the management of stakeholders throughout the process.
• Alongside Product Owner and relevant departments, design monitoring / reporting solutions to keep track of uptake on solutions implemented

Managing the Solutions

• Support Ops and Business in terms of production issues arising
• Create visibility
• Manage stakeholders throughout the process
• Assist in setting up metrics and tools to monitor the success of the products

Deliverables (Work with various stakeholders to produce)

• User Stories
• Functional integration specification
• Business Processes (as-is and to-be)
• Component/context diagrams
• Basic UI mock-ups
• Channel impacts (Web, Service, App, etc.)
• Business Requirement Documents
• Use Case modelling
• Channel mapping
• Stakeholder mapping
• Scope document