Lead Consultant EUC Information System Security Operations at SITA SOC (Ltd)

Purpose of the job 

• Provision and the maintenance of the core security services infrastructure, support, architecture, strategy, new technology and business improvement and associated services in the EUC environment and adhere to Industry best practices. 

Key Responsibility Area 

• Manage the execution of the EUC  Information System Security Operations strategy. 
• Develop and ensure consistent implementation of the: EUC Information System Security Operations Management operational plan, standards, policies and processes across SITA. 
• Manage Security Architecture and design, solution development. 
• Ensure provision and proper management of EUC Security Services Management and support Service Delivery. 
• Financial management of the EUC Information System Security Operations Management environment. 

Qualifications and Experience 

• Minimum: 3-year Diploma/Degree in Computer Science, IT or related fields. 
• Certification: ITIL is an added advantage.
• Experience: 7 - 8 years computer technology working experience in the respective field including the following: LAN Security skills. 3-5 Years’ experience as a Manager/ Specialist with general management, business support/operations in a Corporate/Public Sector organisation. 

Technical Competencies Description 

• Knowledge of: Organizational Awareness: IT and Government Industry. IT Products and Services. An in-depth knowledge of: EUC Information System Security Operations.
• Management Pre and Post sales negotiation. EUC Information System Security Operations. Management service offerings.
• Performance Management. Contracts and Service Level agreements. Capex and Opex Management. Stakeholder management.
• Total Quality Management. Configuration and Asset Management. Problem Management. LAN Performance toolsets.
• Service Level Management.
• Incident Management.
• Risk Management Planning/Analysis/Response. Industry best practices. Security Architectures. Technology Integration.
• A solid understanding of: Knowledge of hardware and software support for client system/solutions.
• Mentoring and Coaching of Consultant.
• Managing through evolving technologies.
• Managed various technologies.
• High level Knowledge of Service Management systems (i.e.: ASPECT /ARS/ITSM7) or equivalent applications. ICT Trends.
• Project Management. Understanding of Quality assurance standards. Security Strategies. Various and relevant legislations:
• Financial legislation: Public Finance Management Act (PFMA), National Treasury. Technical: Ability to lead concurrent projects.
• Documentation (Visio etc.). Quality of Service. ITIL. Root Cause Analysis. Problem solving. Architecture. Knowledge of security products and solutions.
• Research and Investigation. Communication skills. Verbal Communication. Writing skills. Reading skills. Interpersonal Skills. Enabling self and others. Questioning. Mentorship. Self-
• Management Skills. Initiative. Integrity. Self-Actualization. Must be customer service oriented. Intellectual Skills. Information Scanning. Lateral Thinking. Judgement. Learning and Research. Organizing. Negotiation. Stakeholder management.
• Financial management. Reporting. Human resource management. Understanding of contracting processes. Business acumen and customer focused. Attention to details. Understanding of the government regulations. Strong problem solving and analytical skills. Decision making skills. 
• Other Special Requirements N/A