Current Opportunities at SITA SOC (Ltd)

Purpose of the job 

• To monitor network status, attend to network incidents and service requests to ensure service restoration, and complete root cause analysis. 

Key Responsibility Areas 

• Infrastructure management. Maintenance of Network Devices. Provide user support and attend to logged incidents. 

Qualifications and Experience 

• Minimum: 3-year National Diploma/Degree in IT related field ( Computer Science, Information Technology/Engineering, BCom etc) Certificate in CCNA. 
• Experience: 3 - 5 years’ experience in Wide Area Network (WAN), Troubleshooting Technology, Network topology, Network Design, Application Layer and routing protocols. (Specifically within a Unified Communication Environment). 

Technical Competencies Description 

• Knowledge of: Behavioural Attributes: Self-confidence, Problem resolution orientation, Customer Relations, communication. Ability to interact with leadership and external customers. Incumbent must be willing to consult and interact with Government officials, standards generating bodies, accreditation and certification bodies. Ability to work independently under minimal supervision Must be willing to work standby shifts and overtime when required the incumbent will be required to consult and interact with relevant Government Officials, standards generating bodies, accreditation and certification bodies. Network/Infrastructure Management. 
• Interpersonal/behavioural competencies: Attention to Detail, Analytical thinking, Continuous Learning, Disciplined Resilience, Stress Management. 
• Other Special Requirements N/A

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Purpose of the job 

• To provide support, design solutions and maintain internet services and related infrastructure to ensure effective and efficient services. 

Key Responsibility Areas 

• The design and planning of all services and solutions relating to Internet/DMZ functionality. 
•  Development and implementation of policies, procedures and standards relating to the Internet / DMZ environment. 
• Infrastructure Preparation. 
• Systems Management and Administration 
• Provide High level system support 

Qualifications and Experience

• Required Qualification: 3-year National Diploma/ Degree in Computer Science or Engineering or Information Technology or Network 
• Certification: Network, Open-source or Security related certification will be an added advantage. 
• Experience: 5 – 6 years' experience in the provision and support of Internet and Security services. 

Technical Competencies Description 

• Knowledge of: Internet protocols, services and standards – DNS, email, web proxy, content filtering VPN technologies and concepts (MPLS, Remote Access, IPSEC, and ISAKMP) Firewall technologies and principles 
• Computer and network security principles Network design Routing & Switching Service Level Management Security Architecture Design and Implementation Project Management Principles Security Governance (Relevant Government Acts) Virtualization on UNIX host platform Security Solutions Development Mail Cleansing (Anti-spam) Internet Peering. 
• Personal Attributes/ Behaviours: Agility, Collaboration, Customer Centricity, Integrity, Innovation and Empathy. 

 
Other Special Requirements  

• N/A. 

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Purpose of the job 

• The provision of second level support services relating to specific application systems according to service elements as specified in the applicable service level agreements under supervision. 

Key Responsibility Areas 

• Troubleshoot calls logged on a call logging system on faults reported by clients, using the particular application to ensure the availability of the application. 
• Do functional user acceptance/system testing under supervision against the test plan to ensure functionality of the application. 
• Provide business advice or training to users about the application systems functionality with support and supervision to ensure optimal functionality of applications. 
• Update relevant user procedure manuals/Online Help and/or equivalent documentation under supervision to ensure accurate information on the application is available to the user. 
• Provide Information Support to clients and supervisors.  

Qualifications and Experience 

• Minimum: 1 - 2 year National Certificate in an Information Technology / NQF level 5 or accredited specialised courses. Candidates with Grade 12 that have 3 - 4 years Functional Application Support experience on the specific DOD OSIS application may apply. 
• Experience: 3 - 4 years Functional Application Support experience on the specific DOD OSIS application. 

Technical Competencies Description 

• Knowledge of: Knows the organisations policy framework, management structures and reporting procedures for all aspects of the programmes environment.
• Product and Solution Development Solution Testing Government strategies, intergovernmental relations ICT Business Environment and Landscape SDLC, Entity relationship diagrams Has some experience of working on projects and of communicating with users on technical issues.
• Demonstrates good oral and written communication skills. Has a thorough knowledge of business aspects of the application(s), and of technical aspects of the application system(s) and the hardware and software environment in which they run.
• Understanding of the business environment Knowledge and understanding of the application system environment Ability to resolve application problems quickly and cost effectively Ability to work under pressure System experience will be an advantage. The successful candidate should also possess the following behavioural competencies: customer service orientated, innovative, team player, pro-active, diligent worker, process orientated and punctual. 
• Other Special Requirements N/A

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Purpose of the job 

• The provision of second level support services relating to specific application systems according to service elements as specified in the applicable service level agreements under supervision. 

Key Responsibility Areas 

• Troubleshoot calls logged on a call logging system on faults reported by clients, using the particular application to ensure the availability of the application. 
• Do functional user acceptance/system testing under supervision against the test plan to ensure functionality of the application. 
• Provide business advice or training to users about the application systems functionality with support and supervision to ensure optimal functionality of applications. 
• Update relevant user procedure manuals/Online Help and/or equivalent documentation under supervision to ensure accurate information on the application is available to the user. 
• Provide Information Support to clients and supervisors. 

Qualifications and Experience 

• Minimum: 1 - 2 year National Certificate in an Information Technology / NQF level 5 or accredited specialised courses. Candidates with Grade 12 that have 3 - 4 years Functional Application Support experience on the specific DOD OSIS application may apply. 
• Experience: 3 - 4 years Functional Application Support experience on the specific DOD OSIS application. 

Technical Competencies Description 

• Knowledge of: Knows the organisations policy framework, management structures and reporting procedures for all aspects of the programmes environment.
• Product and Solution  
• Development Solution Testing Government strategies, intergovernmental relations ICT Business Environment and Landscape SDLC, Entity relationship diagrams Has some experience of working on projects and of communicating with users on technical issues.
• Demonstrates good oral and written communication skills. Has a thorough knowledge of business aspects of the application(s), and of technical aspects of the application system(s) and the hardware and software environment in which they run.
• Understanding of the business environment Knowledge and understanding of the application system environment Ability to resolve application problems quickly and cost effectively Ability to work under pressure System experience will be an advantage.
• The successful candidate should also possess the following behavioural competencies: customer service orientated, innovative, team player, pro-active, diligent worker, process orientated and punctual. 
• Other Special Requirements N/A

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Purpose of the job 

• Provision and the maintenance of the core security services infrastructure, support, architecture, strategy, new technology and business improvement and associated services in the EUC environment and adhere to Industry best practices. 

Key Responsibility Area 

• Manage the execution of the EUC  Information System Security Operations strategy. 
• Develop and ensure consistent implementation of the: EUC Information System Security Operations Management operational plan, standards, policies and processes across SITA. 
• Manage Security Architecture and design, solution development. 
• Ensure provision and proper management of EUC Security Services Management and support Service Delivery. 
• Financial management of the EUC Information System Security Operations Management environment. 

Qualifications and Experience 

• Minimum: 3-year Diploma/Degree in Computer Science, IT or related fields. 
• Certification: ITIL is an added advantage.
• Experience: 7 - 8 years computer technology working experience in the respective field including the following: LAN Security skills. 3-5 Years’ experience as a Manager/ Specialist with general management, business support/operations in a Corporate/Public Sector organisation. 

Technical Competencies Description 

• Knowledge of: Organizational Awareness: IT and Government Industry. IT Products and Services. An in-depth knowledge of: EUC Information System Security Operations.
• Management Pre and Post sales negotiation. EUC Information System Security Operations. Management service offerings.
• Performance Management. Contracts and Service Level agreements. Capex and Opex Management. Stakeholder management.
• Total Quality Management. Configuration and Asset Management. Problem Management. LAN Performance toolsets.
• Service Level Management.
• Incident Management.
• Risk Management Planning/Analysis/Response. Industry best practices. Security Architectures. Technology Integration.
• A solid understanding of: Knowledge of hardware and software support for client system/solutions.
• Mentoring and Coaching of Consultant.
• Managing through evolving technologies.
• Managed various technologies.
• High level Knowledge of Service Management systems (i.e.: ASPECT /ARS/ITSM7) or equivalent applications. ICT Trends.
• Project Management. Understanding of Quality assurance standards. Security Strategies. Various and relevant legislations:
• Financial legislation: Public Finance Management Act (PFMA), National Treasury. Technical: Ability to lead concurrent projects.
• Documentation (Visio etc.). Quality of Service. ITIL. Root Cause Analysis. Problem solving. Architecture. Knowledge of security products and solutions.
• Research and Investigation. Communication skills. Verbal Communication. Writing skills. Reading skills. Interpersonal Skills. Enabling self and others. Questioning. Mentorship. Self-
• Management Skills. Initiative. Integrity. Self-Actualization. Must be customer service oriented. Intellectual Skills. Information Scanning. Lateral Thinking. Judgement. Learning and Research. Organizing. Negotiation. Stakeholder management.
• Financial management. Reporting. Human resource management. Understanding of contracting processes. Business acumen and customer focused. Attention to details. Understanding of the government regulations. Strong problem solving and analytical skills. Decision making skills. 
• Other Special Requirements N/A

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Purpose of the job 

• To implement Employee Wellness framework and strategies to promote and maintain well balanced lifestyle for SITA employees to ensure maximum productivity. 

Key Responsibility Areas 

• Implement Employee Assistance Programme strategy to support the organization objectives. 
• Co – ordinate, develop and run programs in order to teach employees about living a healthy lifestyle 
• Co-ordinate committees i.e. (Gender Forum, Sports and Recreation as well as HIV and AIDS committees) 
• Ensure that all Employees Wellness practices are in compliant with regulatory and legal requirements, company standards and values 
• Ensure the effective functioning of the Wellness Department to ensure that the department is well managed to support the activities of the entire SITA. 

Qualifications and Experience 

• Required Qualification: 3-year National Diploma / Degree in Social  Science or related field. Registration with a Professional Body - Nursing Council, SACSSP or HPCSA. 
• Experience: 3 – 5 years’ experience in HCM within one of the following: 
• Experience in Wellness and Employee Relations. 
• Experience in HCM service management, 
• HCM administration management, Planning and Policy Formulation as well as Implementation. Organisational Transformation, Budget and Financial Planning including Conflict Resolution and Ethics Management. 
• Experience in Performance Management. 
• Experience in Employee Relations/Labour Relations management. Experience in OHS. 

Technical Competencies Description 

• Knowledge and understanding of relevant legislations, principles and practices.
• Recruitment policy and procedures. HR Administration. Labour Relations.
• Knowledge of the skills development. Knowledge of employment equity. Performance Management. OHS/ Wellness Services. 
• Other Special Requirements N/A.

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Purpose of the job 

• Responsible for the management of the operations environment of the Computer Centre and printing Operations personnel. 

Key Responsibility Areas 

• Optimal utilization of resources; Compile manpower schedules regarding leave, shifts, standby and overtime; Motivation and moral development of personnel; Management of departmental projects; Responsible for change control on production systems; Performance of housekeeping procedures; Task scheduling. Problem solving; Liaison; and Staff development. 

Qualifications and Experience 

• Minimum: 1 - 2-year National Certificate in a relevant discipline / NQF level 5 or accredited specialised courses plus driver’s License. 
• Experience: 3-4 years’ experience practical experience in Computer Operating and shift leading 2-3 Years Shift Leader. 3-4 years in printing environment or electronic distribution of documents. 

Technical Competencies Description 

• Knowledge of: Managing staff Operating Systems DBMS Job Scheduling Root Cause Analysis Electronic Document delivery. 

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Purpose of the job 

• To lead the design, implementation, debugging, documentation, release and maintenance of software-based solutions, write code and enhance software/systems in accordance with ICT standards and the enterprise architecture for Government. 

Key Responsibility Area 

• Lead the design and development of new features for the software systems, and improvement of the existing ones. 
• Design, develop and support SharePoint solutions and advanced workflows. 
• Work with clients to determine appropriate design requirements, translating into an optimal, easy to use solution. 
• Configuring and customizing SharePoint systems according to business specifications. 
• Develop core business content types and list/library structures. 
• Scope the required development level of effort for new projects, Discrepancy Reports, and Requests for Change. 
• Design and implement user interface and workflows. 
• Implementation, debugging, documentation and release of the software solutions. 
• Provide maintenance and enhancement support of the existing systems. 
• Perform software systems coding assignments. 
• Provides high-level expertise in developing complex SharePoint on-premise applications, SharePoint Online applications, as well as other platforms. 
• Defines functional requirements based on business needs. 
• Produces and maintains detailed technical documentation. 
• Supervision of the Software development team. 
• Provide development activities level effort and duration estimates for schedule planning. 
• Lead the process of reviewing code for consistent application of standards, perform guidance with other developers to install an understanding of application and coding standards. 

Qualifications and Experience 

• Minimum: 3-year National Diploma/ Bachelor's degree in ICT (Computer Science, Information Systems, Technology and Engineering) or related field. 
• Experience: 6 - 7 years’ experience with full software development lifecycle (SLDC), including solution development, operational responsibility in a large corporate/public sector organisation. The experience must include Experience in solution analysis, and development for the development, implementation and maintenance/enhancements of systems within the corporate/public sector, including: Successfully developed and implemented applications Software development team leadership competency Software development deliverable effort planning, estimations and execution management Developed efficient and effective IT solutions to diverse and complex business problems. Extensive experience with a wide variety of database management systems and maintenance. Extensive experience with a wide variety of programming languages and technologies. Extensive experience with working on multiple tasks and report status. Experience in interacting with customers. Minimum of 2 years’ experience in developing and supporting SharePoint systems. 

Technical Competencies Description 

• Solid understanding of computer science including algorithms, data structures, operating systems and databases.
• ICT Governance and Compliance Governance e.g. Cobit and ITIL Strong knowledge to design test plans according to the software requirements specification.
• Broad and extensive knowledge of the software development process and its technologies. Extensive knowledge of design techniques, tools, and principles involved in the production of software requirements specifications, models and designs.
• Strong knowledge of user interfaces. Strong knowledge of solution Integration strategies and tools Working knowledge of Cloud Computing Strong knowledge source control and version control tools like Git and SVN Working knowledge of virtualisation and containerisation (Docker, Kubernetes) Working knowledge of DevOps (Continuous Integration, Continuous Delivery, Continuous Testing, Continuous Monitoring Infrastructure as Code, Config Management) Working knowledge of Agile Methodologies (Feature-Driven  Development, Test-Driven Development, Scrum, Extreme Programming)
• Extensive background in coding Extensive knowledge of  software testing techniques and tools Extensive knowledge of software team leadership IT Quality Management e.g. ISO9001 and CMMI IT Security ICT Standards COTS (Commercial of the Shelf) Products OSS (Open Source Software) Products IT Strategies and Architectures Strong knowledge of data integration tools Execution of Architecture methods and practices e.g. TOGAF and GWEA. 
• Technical Competencies: Application Development. Application Maintenance and Support. Database Administration 

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Purpose of job 

• To lead, develop, implement, optimize and influence service delivery by applying Service Management business technology, information, solution and support architecture aligned to Service Operations based on the ITIL Service Lifecycle, relevant ISO standards and COBIT Governance to Government enabling effective service management, to support the management of BAs, SLAs, OLAs and underpinning contracts. 

Key Responsibility Area 

• Management and Process ownership of ITIL Life Cycle stage (Service Operations- Problem management) relevant to all types of incidents, requests, events, access and problems raised against SLA / OLA and underpinning contract requirements and highlight areas of performance risks in order to provide excellent service delivery. 
• Plan, organize, lead and direct all components of ITIL Life Cycle stage (Service Operations – Problem management) relevant to all types of incidents, requests, events, problems raised against SLA / OLA and underpinning contract requirements and highlight areas of performance risks in order to provide excellent service delivery 
• Develop compliance measures for ITIL Life Cycle stage (Service Operations – Problem management) relevant to all types of incidents, requests, events, problems raised against SLA / OLA and underpinning contract requirements and highlight areas of performance risks in order to provide excellent service delivery 
• Develop and implement policies, procedures and standards for ITIL Life Cycle stage (Service Operations – Problem management) relevant to all types of incidents, requests, events, problems raised against SLA / OLA and underpinning contract requirements and highlight areas of performance risks in order to provide excellent service delivery 
• Training / Awareness and guidance of human resources who are functionally involved in ITIL Life Cycle stage (Service Operations – Problem management) relevant to all types of incidents, requests, events, problems raised against SLA / OLA and underpinning contract requirements and highlight areas of performance risks in order to provide excellent service delivery. 
• Resource Management. 

Qualifications and Experience 

• Minimum: 3-year National Diploma or Degree in IT or related fields and ITIL Foundations Certification. Experience: 5-6 years’ experience in Service Management principles aligned to good practice methodologies,  development, implementation and application of the good practice methodologies related to Service Operations, i.e. (ITIL, COBIT, ISO), team leadership and project management principles and Customer Service Level and Relationship management. 

Technical Competencies Description 

• Knowledge of: Policy and processes development and implementation. Understanding of IT Service Operations aligned to ITIL good practice methodology, TOGAF enterprise architecture framework, COBIT Governance and ISO 20000 standards. Understanding continual improvement through service/process monitoring and evaluation. Understanding and practice of Project Management.