Lead Technical Architect ServiceNow at CHEP

Major/Key Accountabilities :

• Clearly understands the strategic direction and vision of the ServiceNow solution and expresses it as a Product Backlog (roadmap)
• Define architectural solution vision, technical roadmap and growth opportunities (including the reduction of technical debt)
• Drive prioritization of the solution innovation with a focus on delivering business value which provides a competitive advantage
• Works with the Product Owner to prioritise the product backlog for new features, defects, technical debris and technical innovation
• Focus is primarily on enabling innovations through the existing contract and future opportunities
• Able to prioritize workload and tasks within the broader context of the digital deliverables – specifically working closely with Product Owner and Development Team 
• Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
• Manage the relationship between the internal ServiceNow team and the Development partner; leading and driving them to focus on value delivery; ensuring that the workflow is consistent, understood and delivered timeously
• Where necessary, perform the role of Business Analyst, Project Manager to ensure continuous workflow
• Is an advocate of the Agile principles and practices within the organization
• Institute technical governance to optimize platform performance and minimize long-term technical risk.
• Drives rapid upgrades to new features and innovation that drive new value.
• Support in building a platform team focused on delivering value and innovation.
• Drives end-to-end solutions that leverage the full capabilities of the ServiceNow platform while adhering to best practices and industry standards
• Architect and implement integrations between ServiceNow and other systems.
• Define data models, data sources, and data transformation processes to ensure accurate and efficient data exchange.

Qualifications : 

• Essential Qualifications : 3 year degree / diploma
• Desirable Qualifications : ServiceNow certification(s), such as ServiceNow Certified Master Architect or Certified Technical Architect (CTA) and ServiceNow Certified Application Developer (CAD)
• ITIL 4 and SIAM

Experience:

• Overall 5 - 10  years of ServiceNow and 2+ years of technical leadership experience
• 5 – 10 years Development experience 

Skills and Knowledge :

• Effective communication abilities to motivate and align broad range of stakeholders
• Effective conflict management across business areas and cross functional teams
• Self-directed and able to independently define tasks and make decisions necessary
• Agile principles with a strong focus on Scrum framework as well as the principles of Kanban and flow
• Innovative Thinker with the ability to think outside the box
• Good oral and written communicator
• Problem Solver
• Judgement and decision maker

Preferred Education

• Bachelors - Technology Education

Preferred Level of Work Experience

• 5 - 7 yearsHybrid Remote