Rewardsco Sales is a leader in forging lifetime value for customers by cultivating growth through unmatched excellence and innovation in sales, logistics, infrastructure and brand advocacy across multiple channels.
We not only represent a selection of the largest industry-leading companies in South Africa, but we develop a range of in-house consumer produ...
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The Learning and Development Specialist is responsible for researching, sourcing, providing, and coordinating customized and generic learning solutions for the Rewardsco Customer Operations and Sales team. This role involves the implementation and facilitation of comprehensive training initiatives to ensure that employees across the business are skilled and equipped to perform at optimal levels in line with business requirements.
Key Responsibilities:
Skill employees across the business to ensure teams function at optimal level in line with the business requirements
Real time Coaching of agents to optimize their agent’s SPA’s on the floor through training techniques.
Preparation, update and Maintenance of training documentation that is aligned to the business operational need
Administration of Reports; training environments; assessments
Technical Knowledge:
Matric
ODETDP Qualification or Higher Certificate: ETDP, Train-the-trainer, Assessor or Moderator certification is recommended.
Minimum of 2 years recent training and development experience within a BPO Industry is essential
Training Experience gained must be within the Sales, Quality Assurance and Customer Care/Operations division
Knowledge within the Insurance and International Sector would be beneficial
Knowledge of classroom training best practices, methodologies, and techniques is required
The ability to demonstrate exceptional process drafting and creating of training material
Understanding process flows and creating call flows
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