Learning Consultant at FNB South Africa

Role Purpose

Responsible for the end to end process of learning management, including defining, designing, delivering, driving, deploying and documenting learning interventions in partnership with Line and aligned to business and talent requirements in a business unit.

Responsibilities

• Comply with governance in terms of legislative and audit requirements. Ensure alignment to FirstRand QMS and governance model.
• Consults with relevant stakeholders to understand business requirements. Identify collaboration opportunities, IT integration points, value add and expected behaviors, performance drivers and results. Contract with business on proposed solution and define accountabilities.
• Engage with the relevant stakeholders to ensure context support and desired behavioral change. Put support structures in place and assess workplace application. Reinforce learning experience with a focus on business and assist employee and line manager with alignment to relevant people practices.
• Specify program outcomes (including expected results and application for performance improvement), conduct research, define learning experience including workplace application, draft curriculum and course design (internal/outsourced) and create learning content, calculate cost, allocate resources, develop marketing and communication plans.
• Analyse, record and measure impact based on defined outcomes and success criteria post the learning intervention. Prepare management reports and compliance reports to report return on investment. Use information as input to define process where relevant. Manage the certification process.
• Provide continuous support to learner, manager and facilitator. Engage with the learner’s manager and elicit feedback. Check in on program progress and goal alignment and ensure acquisition of competence. Drive learning transfer.
• Facilitate learning and development solutions across the 6 D’s Methodology ( Define, Design, Deliver, Drive, Deploy, Document) through the most appropriate method (in-classroom training, e-learning, on the job training and self-study).
• Ensure alignment of training spend to key business strategic imperatives in accordance with the talent management strategy.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, centre of excellence, learning and development community and senior management.
• Manage development to increase competencies of self.
• Prepare lesson plans, tools and applications to support the learners. Co-ordinate the relevant logistics to execute the intervention. Facilitate the program and drive for active learning. Deliver the program with measurable impact.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.

Additional Requirements

• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

Qualifications and Experience

• Minimum: Diploma
• Preferred: Degree
• ETDP Certification
• 2-3 years Learning and Development experience
• 1 year experience in facilitation