Learning Experience Designer (LXD) at Capitec Bank

• As part of our Learning Design Studio, you'll join a team of innovators, strategists, designers, and learning specialists dedicated to building exceptional learning experiences in a digital-first, AI-enabled environment.

Be Ready for What's Next

• While this is not an active role, we are always looking to connect with exceptional talent. By joining our talent pipeline, you'll be among the first professionals considered when relevant opportunities become available. We encourage you to submit your profile and stay connected with our team for future career possibilities.

Experience
Min/Ideal:

• Minimum 3–5 years of experience in learning experience design, instructional design, or a similar role.
• Proven experience designing both in-person and digital/blended learning solutions.

You'll be responsible for:

• Designing end-to-end learning journeys and experiences using proven instructional design and learning experience methodologies.
• Conducting learning needs analysis and performance diagnostics
• Developing digital, blended, facilitated, and microlearning solutions
• Collaborating with SMEs, stakeholders, and cross-functional teams
• Leveraging learning technologies, multimedia, and emerging AI capabilities
• Measuring learning effectiveness through data, analytics, and learner feedback
• Continuously improving learner experiences through evidence-based design practices
• Apply Human-Centred Design, learner experience (LX), UX, behavioural science, and adult learning principles to create meaningful learning interventions.
• Create interactive and visually engaging learning content using multimedia tools and modern learning technologies.
• Leverage learning analytics and feedback data to evaluate learning effectiveness and continuously improve learner experiences.
• Manage multiple learning projects and ensure successful delivery within agreed timelines

Qualifications (Minimum)

• Bachelor's Degree in User Experience / User Design

Qualifications (Ideal or Preferred)

• Masters Degree

Knowledge
Min/Ideal:

• Strong knowledge of instructional design models (ADDIE, SAM, or Agile methodologies).
• Familiarity with Learning Management Systems (LMS) and learning analytics.
• Experience with tools like Articulate 360, Adobe Creative Suite, Camtasia, or similar platforms.
• Understanding of adult learning principles, cognitive science, and learner engagement strategies.

Preffered:

Strong Work Ethic

• Takes ownership and delivers consistently.
• Manages multiple projects simultaneously.
• Demonstrates accountability and professionalism.

Client-First Mindset

• Comfortable engaging stakeholders directly.
• Able to consult, challenge constructively and build trust.
• Strong communication and relationship management skills.
• Understands business outcomes, not just learning outputs.

Creativity Coupled with Learning Expertise

• Can translate complex content into engaging learning experiences.
• Demonstrates innovative thinking and strong design judgement.
• Understands both learning science and learner experience design.
• Uses modern approaches, tools and technologies to create impactful solutions.

Portfolio of Evidence

• Must be able to showcase real work.
• Portfolio should demonstrate learning design thinking, writing ability, visual communication and business impact.
• Portfolio carries significant weight when assessing capability.

Agency / Learning Studio Experience

• Previous experience in a learning agency, learning consultancy or learning studio environment is a strong advantage.
• Exposure to multiple clients, fast-paced delivery and diverse project types accelerates readiness for the role.
• Experience in environments similar to LRMG, TTRO or other learning consultancies would be highly valuable

Skills

• Analytical Skills
• Interpersonal & Relationship management Skills
• Project Management Skills (Methodolgy Specific)