Jobs at MiWay Insurance Limited

What will you do?

• We are looking for a very strong candidate to join our Broker Client Services Team. You need to be passionate about people, display professionalism in dealing with clients and Brokers. You will be attending to incoming queries either telephonic or via email from both Brokers and Broker clients and doing underwriting when requested by the client or broker.

Minimum Qualification

• Regulatory Exam (RE 5)
• Matric / NQF 4
• Full FAIS Credits

Minimum Experience

• Minimum 3 years Insurance administrative experience
• Exposure to the broker or dealer servicing environment
• Minimum 3 years Personal Lines Underwriting experience

Deliverables include, but will not be limited to

• Attend to incoming queries either telephonic or via email from both Brokers and Broker Clients
• Assist with amendments to client’s policies.
• Provide brokers with constant feedback on queries.
• Attend to QA corrections as identified by the QA department.

Competencies Required

• Organized
• Self-disciplined
• Self-motivated
• Analytical
• Attention to detail.
• Excellent administrative Skills
• Good communication skills
• Able to work flexible hours.
• Customer focus
• Active listening skills
• Results oriented.
• Teamwork
• Follow up – must be able to establish procedures to monitor that, which has been promised and delivered
• Good MS Office skills
• Ability to plan and manage time efficiently

Knowledge and Skills

• Customer Service
• Team Support
• Administration
• Quality, compliance and accreditation

Personal Attributes

• Communicates effectively - Contributing dependently
• Decision quality - Contributing dependently
• Action orientated - Contributing dependently
• Optimises work processes - Contributing dependently

Build a successful career with us

• We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Turnaround time

• The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Deadline to apply: 23 OCTOBER 2026

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Build a successful career with us

• We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

What will you do?

• Manages individuals within a team e.g. call centre agents / consultants within the communication centre.
• Ensures that the team reaches target by monitoring individual performance on a constant basis. Very knowledgeable on all aspects of the products, processes and systems.
• Mentors team and gives constant real-time support in terms of query resolution.

Minimum Requirements

Minimum Qualification

• Grade 12 / Standard 10 / NQF 4
• Tertiary qualification / NQF 5
• RE5 Certificate (as per DOFA date)
• STI FAIS credits (as per DOFA date)

Minimum Experience 

• A minimum of 1 to 5 years sales experience in a call centre
• Previous team management experience in a call centre
• Short-term insurance experience in a call centre 

Knowledge and Skills

• Drive leads and service targets
• Coaching, quality and compliance
• Reporting and communication
• Management of employees

Personal Attributes

• Decision quality - Contributing independently
• Interpersonal savvy - Contributing independently
• Plans and aligns - Contributing independently
• Directs work - Contributing independently

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently

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What will you do?

• As a MiPET Sales Agent role you will be persuading both existing and non-exisiting Miway clients to purchase our Value Added Products (PET) by optimizing each lead/call received.
• Maintaing a high productivity level daily & monthly by providing quality service to external and internal customers and ensuring accuracy in recording of data.  
• May provide customers with essential and  information regarding products and services. Predictive dialling may be used when contacting the client.  Provides quality service to external and internal customers by ensuring accuracy in recording of data.

Minimum Qualification and Experience

Minimum Qualification

• Grade 12/Standard 10/NQF 4
• RE5 Certificate (as per DOFA date)
• STI FAIS Credits (as per DOFA date) 

Minimum Experience

• At least 1-2 years' call Centre Sales experience
• Previous short-term insurance experience
• Previous VAPS experience in a target-driven environment
• Ability to multitask and cope with pressure
• Punctual and can self-manage 

Knowledge and Skills

• Undertake Outbound Tele-Sales
• Service inbound client queries, requests
• Administration and processing
• Quality, compliance and accreditation

Personal Attributes

• Communicates effectively - Contributing dependently
• Situational adaptability - Contributing dependently
• Action orientated - Contributing dependently
• Persuades - Contributing dependently

Core Competencies

• Being resilient - Contributing dependently
• Collaborates - Contributing dependently
• Cultivates innovation - Contributing dependently
• Customer focus - Contributing independently
• Drives results - Contributing dependently

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Purpose of the Role

• Up for a new challenge, feel you can make a difference? The Claims Department is looking for enthusiastic Individual who would like to join the MiWay Claims Investigations Team in 2026 as, Claims Investigator based in Cape Town

Minimum Qualification Required

• Grade 12/Standard 10/NQF 4 
• Tertiary qualification will be an added advantage.

General Experience

• Minimum 3 years Claims Investigations experience, more specifically Accident claims
• Any field investigations experience, e.g from law enforcement agencies, etc.
• Experience in Personal lines and commercial products essential.
• Solid understanding of claims systems and claims procedures: inclusive of claims, investigations, and legal department processes

Deliverables include, but will not be limited to;

• Own vehicle and valid South African driver’s license.
• Validating claims by meeting with clients, Brokers, SAPS officials, tracing witnesses compiling investigations report on the work done in line with Miway Claims Philosophy.
• Managing validations of Accident claims and other skill sets when required.
• Reaching company goals and targets set for the Commercial and Personal line Investigations department.
• Administering assigned claims and set tasks.
• Managing client and broker expectation.
• Knowledgeable on Broker procedures.
• Maintaining set timelines on the processing of claims.

Competencies Required

• Must be highly proficient in dealing with clients at all levels
• Thorough knowledge of claims investigation techniques
• Excellent written and verbal communication skills
• Attention to detail
• Strong administration skills
• Self-motivated, inspire others
• Motivation and desire to excel
• Problem solving skills and solution oriented
• Flexibility
• Ability to multi-task and cope with pressure
• Ability to perform under pressure
• Meeting deadlines
• Proper time management
• Commitment to personal and team goals
• Professionalism
• Ability to apply business rules and processes
• Excellent interviewing skills
• Provide technical guidance to team members

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Purpose of the Role

• The Client Services Intern will support the delivery of exceptional customer service by responding to client enquiries across multiple communication channels. This role provides exposure to customer service operations, client relationship management, and service excellence practices while developing professional communication and problem-solving skills.

About the Internship programme Location:Samrand - Kosmosdal Department: Client Services
Internship duration: 12 months from February 2027

Overview of Role Responsibilities

• Respond promptly and professionally to inbound client enquiries received via telephone, email, live chat, WhatsApp, and other digital platforms.
• Deliver high-quality customer service aligned with company values, service standards, and regulatory requirements.
• Provide accurate, clear, and helpful information to clients regarding products, services, and processes.
• Ensure all customer interactions are handled efficiently, courteously, and professionally. 

Education

• Matric/NQF 4
• Relevant Diploma or Degree

Application Criteria

• Must be between the ages of 18 and 35 years
• Must be South African Citizens
• Must be unemployed (Interns must have less than 6 months previous employment for consideration)
• Should not have been on an internship with INSETA before
• Must have a completed relevant qualification a degree or diploma

Required Behavioural Competencies

• Ensures Accountability
• Communicates Effectively
• Decision Quality
• Customer Focus
• Instils Trust
• Interpersonal Savvy

Turnaround Time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Deadline to apply: 19 October 2026.