Leasing Agent: Residential Outbound at City Property Administration (Pty) Ltd

Facilitate prospective tenants with the lease application process

• Send out vacancy list and application forms to the prospective tenants.
• Facilitate the viewing of the building between the prospective tenant and Building Manager.
• Ensure application forms are completed in full and accurately and that all relevant supporting documents are attached before submitting for processing.
• Regular follow-ups and feedback regarding applications to the prospective tenants.
• Regularly update CRM Notes on MDA with all communication with prospective tenants.
• Create application on the Tenant Acquisition System and submit for full processing.
• On approval of applications inform tenants of the lease fees payable to secure unit as well as other fees payable before final signing off lease agreement can be done.
• Confirm receipt of all upfront payments are received and attach proof to supporting documentation.
• Ensure generated lease documents are explained and clearly understood by tenant before signing all documents as required.
• Submit signed lease agreements and supporting documents to Residential Admin within agreed turnaround time.
• Escalate any special applications to the Residential Leasing and Admin Manager for review and decision making.
• Updating the final notes on MDA CRM and send for completion to Call Centre Supervisor to ensure that targeted turnaround times for case completion are met.

Achieve monthly targets

• Contribute toward the total number of deals done in line with set monthly targets (both critical, non-critical and project units) to maintain and/or improve the set vacancy percentage.
• Achieve targeted conversion rate on cases received per month.
• Ensure that Error Rates with regards to application packs are kept within the agreed margins. Customer Service Attend to Customer polite and professional way always providing the correct information telephonically as well as personally.
• Deal with irate customers professionally and calmly.
• Ensure effective telephone communication.
• Build positive relationships with customers over the phone. Working conditions:
• Office Based.  Own transport is not required. 

Requirements
Qualifications & Experience:

• Matric qualification required.
• FETC: Real Estate, NQF Level 4.
• Call Centre related qualification is preferred.