Legal Manager - Claims at Intelligent Debt Management

Job Description
Legal Manager - Claims

• IDM Protect and Debtbusters are looking for a motivated self-starter to head up the new Legal Claims division for Debtbusters Legal. Debtbusters Legal will provide personal lines legal insurance policies to its customers. The successful candidate will join an environment where the status quo is always challenged, and client satisfaction is paramount.
• This role will include, amongst other responsibilities, the oversight of a team providing legal advice and services to policyholders. The role will provide the opportunity to grow and develop the candidate’s leadership skills whilst encouraging innovative and transformational leadership practices. The candidate will be intricately involved in systems implementation and design, process development and team selection, motivation and measurement.

The incumbent will be responsible for the creation and management of the new Legal claims division which will include:

• Recruiting the new Legal Claims team members
• Designing processes and procedures for the division
• Manage, motivate and measure the performance of the team and members of the team
• Prescribe and apply appropriate internal controls and internal financial controls
• Select and manage a panel of external attorneys to represent Debtbusters Legal
• Manage the claims process within agreed upon Key Measurement factors
• Prepare the budget for the division and manage performance against the budget, key measurement factors and ratios
• Work closely with the Executives and Management in the IDM Group
• Prepare monthly reports and report on the operations and performance of the division
• Ensure that performance of the division attains the desired customer satisfaction levels
• Ensure that regulatory and statutory obligations are adhered to

Key Requirements:

• LLB Degree
• Previous personnel lines legal claims management experience 
• Insurance compliance exposure
• Apply and demonstrate systems thinking and critical thinking principles
• Be able to create an environment that drives performance and IDM culture
• Exceptional communication skills both verbal and written
• Reporting abilities, data analysis and interpretation
• Have a record of an excellent work ethic
• Preference will be given to FAIS compliant individuals

Key benefits:

• We make sure our employees are mentally and physically healthy with Healthy Together campaigns throughout the year.
• We offer company benefits – like subsidized lunches, medical aid, retirement annuity, and further study opportunities should you meet relevant requirements.
• We have a culture of growth, meaning you have access to move both upwards or across in the business if you want to.