Accenture solves our clients' toughest challenges by providing unmatched services in strategy, consulting, digital, technology and operations. We partner with more than three-quarters of the Fortune Global 500, driving innovation to improve the way the world works and lives. With expertise across more than 40 industries and all business functions, we deliver...
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Manage software requests in ITSM Tool (ServiceNow, BMC Remedy/Others) utilizing software catalog and software request management processes
Provide monthly reports, number of requests with potential recommendations for improvement Manage SaaS Portals, software metering and license re-harvesting Support software procurement
Ensure data from Software Scanning tools is in sync with CMDB data Update Tier 3 Publisher data and monitor software usage for in-scope publishers, in SAM Tool (ServiceNow/Flexera/SNOW/Others).
Add Knowledge Base articles and best practices for software requests within the ITSM Tool to enhance end users experience Analyze current process and work on implementing process improvements for better outcomes
Qualifications
Bsc Information Technology Degree or Relavant Tertiary Qualification
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