Senior Systems Engineer ((IIS Deployment Coordinator) at The South African Revenue Service (SARS)

Job Purpose

• To perform Systems Engineering activities for all IT projects; include maintaining the hardware / firmware / operating system / software / application server software and meet service levels agreements. The Senior Systems Engineer work in both production and non-production environments.

Education and Experience

Minimum Qualification & Experience Required

• National Diploma / Advance Certificate (NQF6) in Information Technology (IT) AND 3-4 years’ experience in Information Technology (IT) environment, of which 1 - 2 years is at knowledge worker level.

OR

• Senior Certificate (NQF 4) AND Certification (s) – see below -, AND  4-5 years’ experience in Information Technology (IT) environment AND additional requirements specified in Min Functional requirements, where applicable.
• Windows: Microsoft IIS Support, in house developed and 3rd Party Application Support.

ALTERNATIVE #

• Senior Certificate (NQF 4) AND 6 years' IT experience Information Technology (IT) AND 3-4 years’ experience in Information Technology (IT) environment, of which 1 - 2 years is at knowledge worker level.

Minimum Functional Requirements

• Microsoft Windows Server
• Windows Internet Information Services knowledge

Job Outputs:

Process

• Be involved in effective planning and scheduling of Infrastructure / software activities.
• Be responsible for building and implementing system architecture and for the identification and resolution of high level hardware and software technical problems and malfunctions related to the systems architecture.
• Developing, maintaining and supporting technical infrastructure, hardware and system software components and developed applications.
• Interact and communication with customers as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages.
• Maintenance and support of developed applications. Installing, configuring, testing and maintaining operating systems, application software and system management tools.
• Performing installation, maintenance and support of system software/hardware and user support.
• Plans and implements major system hardware and software upgrades, ensuring change management procedures and methodologies are implemented and followed.
• Responsible for maintaining, testing, support and upgrades of in-house developed applications and 3rd Party Applications.
• Responsible for troubleshooting of hardware / firmware / operating system / software / application server
• software problems.
• Conduct in-depth root-cause analysis for service interruption recovery and creating preventive measures.
• Configure, debug and support multiple infrastructure platforms and software.
• Design and deploy new applications and enhancements to existing applications, software, and operating systems (Prod / non-Prod).
• Diagnose and solve level 3 type Hardware / firmware / operating system / software / application server software problems.
• Install, configure, test and maintain SARS's operating systems, application software and system management tools.
• Engage with third party vendors and other support teams.
• Make decisions that are critical in the areas of performance analysis, problem solving, and infrastructure planning, with the potential to affect the successful execution of business transactions.
• Manage the Regional Data Centres, respond to alerts, monitor dashboard, and periodic system review.
• Participate in various IT projects intended to continually improve/upgrade the system infrastructure, ensuring change management procedures and methodologies are implemented and followed.
• Perform capacity planning, workload modelling, and prediction.
• Provide specialist input on investigations, opportunities and risks. Conduct research on relevant technologies, or changes to multiple system hardware and software architectures and the range of products and productivity tools.
• Accumulate information and provide reports with recommendations applicable to area of specialisation.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of
• specialisation.
• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change. (I)
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
• Use practical and applied knowledge and situational judgement to arrive at decisions.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

Behavioural Competencies

• Accountability
• Analytical Thinking  
• Attention to Detail 
• Adaptability
• Building Sustainability
• Commitment to Continuous Learning 
• Conceptual Ability 
• Expertise in Context
• Customer Service 
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness 
• Respect
• Trust

Technical Competencies

• Computer Literacy 
• Business Knowledge
• IT Knowledge
• Functional Policies and Procedures
• Data Collection and Analysis
• Efficiency improvement
• Functional Policies and Procedures
• System Thinking
• Technical Expertise
• Verbal Communication
• Problem Analysis and Judgement
• Reporting

Deadline:13th October,2026