Life Client Care Advisor at OUTsurance

Job Description

Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place and in accordance with the values of OUTsurance.

Qualifications

• Minimum Matric qualification or equivalent qualification

• FAIS accreditation is essential

• Applicants that have been working in the financial services industry prior to December 2010, preference will be given to applicants with their FAIS Regulatory Exams (RE1) completed. Applicants without prior financial advice experience will not be prejudiced

• Minimum 1 Year experience in the Life environment is essential

Additional Information

Required Competencies & Personal Attributes:

Competencies:

• Extensive sales experience is essential

• Previous call centre experience - preferably in a Sales or Client Care environment

• Minimum of 2 years experience in Long-term Insurance

• Life Insurance product knowledge is essential

• Sales and/or Client service oriented

• Attention to detail/Quality oriented

• Resilience

• Must have Empathy

• Deadline and results oriented/Work standards

• Initiative

• Enthusiastic and passionate about the job and the company

• Effective at planning and organisation/Work management

• Teamwork/Collaboration

• Judgment/Problem solving

• Adaptability

• Integrity

• Tolerance for stress 

• Ambitious

• Highly motivated

• Driven

• Customer Service enthusiasts 

Skills: 

• Selling skills

• Interpersonal and communication skills

• Negotiations

• Keyboard skills

• Administration skills

• Influencing

• Practical learning

Additional information:

An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.

In accordance with our Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.