Jobs at OUTsurance

Job Description

Overview and Purpose of the Role: 

Our business product offering has grown significantly over the years which has led to the development of the face to face distribution channel. To facilitate this model the positions of OUTsurance Broker (Face to Face) have emerged.

 
The incumbent of this newly created position will be responsible for growing and developing the business insurance portfolio. 
The key outputs for this role are as follows: 
•    New Business sales 
•    Client service and management 
•    High level performance 

The OUTsurance Broker: Face to Face Distribution must align themselves with the OUTsurance culture and values of Awesome Service, Passionate, Honest, Human, Dynamic and Recognition. 

Responsibilities: 

•    Build your own insurance portfolio by: 
•    Being able to prospect for new clients through networking, Cold calling and door – door canvasing for new business 
•    Effective communication with both internal stakeholders and clients. 
•    Conduct a comprehensive risk evaluation for the client. 
•    Providing solutions to clients by selling OUTsurance short term products aligned to the needs of the client. 
•    Drafting, tracking and measurement of your personal business plan. 
•    Providing on-going service and support to your individual client base (amendments, renewals, claims etc.). 
•    Retention of existing business including renewal discussion in line with FAIS 
•    Developing internal/external relationships with clients. 
•    Continuous building of your client base hence securing future income. 
•    Keeping abreast with the commercial insurance market changes and developments. 
•    Achieving/Exceeding targets consistently 
•    Providing feedback to line management when requested. 
•    Attending all weekly and adhoc team meetings. 
•    Working closely with internal stakeholders that is, underwriting/actuarial, claims as well as surveying. 
•    Adhering to all quality standards and measures in place. 
 

Qualifications

Qualification and Experience 
Essential 
•    Completed Matric or National Senior Certificate 
•    FAIS credits/Full Insurance Qualifications (depending on Dofa) 

•    RE5 (depending on Dofa)

•    Must have your own reliable transport 
•    Valid code B driver’s license 
•    2 years insurance external sales experience 
 

Competencies :

•    Self-starter 
•    Communication (verbal and written) in English 
•    Numerical & mathematical skills 
•    Team supervisory skills 
•    Confident and enthusiastic self-starter who can take initiative 
•    Must be able to work independently as well as part of a team - balances team and individual responsibility, provides and accepts feedback 
•    Analytical skills 
•    Problem-solving skills 
•    Relationship management skills 
•    Presentation and facilitation skills 
•    Resilience - Ability to work well under pressure in dynamic environment 
•    Flexible and adaptable 
•    Influential, concise, rational and practical communicator 
•    Creative flair and innovative thinker 
•    Relationship management 
•    Discretion, judgment and high levels of trust 

Additional Information

In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.

Reporting Lines:

The Commercial Agent: Face to Face Distribution will report directly to the Regional Manager and will work closely with the wider Face to Face Distribution

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Job Description

Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place and in accordance with the values of OUTsurance.

Qualifications

• Minimum Matric qualification or equivalent qualification

• FAIS accreditation is essential

• Applicants that have been working in the financial services industry prior to December 2010, preference will be given to applicants with their FAIS Regulatory Exams (RE1) completed. Applicants without prior financial advice experience will not be prejudiced

• Minimum 1 Year experience in the Life environment is essential

Additional Information

Required Competencies & Personal Attributes:

Competencies:

• Extensive sales experience is essential

• Previous call centre experience - preferably in a Sales or Client Care environment

• Minimum of 2 years experience in Long-term Insurance

• Life Insurance product knowledge is essential

• Sales and/or Client service oriented

• Attention to detail/Quality oriented

• Resilience

• Must have Empathy

• Deadline and results oriented/Work standards

• Initiative

• Enthusiastic and passionate about the job and the company

• Effective at planning and organisation/Work management

• Teamwork/Collaboration

• Judgment/Problem solving

• Adaptability

• Integrity

• Tolerance for stress 

• Ambitious

• Highly motivated

• Driven

• Customer Service enthusiasts 

Skills: 

• Selling skills

• Interpersonal and communication skills

• Negotiations

• Keyboard skills

• Administration skills

• Influencing

• Practical learning

Additional information:

An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.

In accordance with our Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.