Life Policy Services Administrator (6 Months Fixed Term Contract) at Rand Mutual - RMA

THE JOB AT A GLANCE

As the Policy Services Administrator, you will be responsible for providing general support to internal and external stakeholders and ensuring smooth transaction of the processing of all changes on policies. You will be responsible for checking, validating and capturing all amendment, cancellation requests and supplying all requested documentation to brokers and schemes.

WHAT WILL YOU DO?

Data Capturing.

•  Ensure that amendment requests are captured accurately and timeously on the system.

Data Validation

• Ensure that data is accurate and where necessary, request corrected data from stakeholder.
• Process external Approval process to ensure correct capturing of changes requested.
• Ensure that rejections are sent to stakeholder and follow ups are done for corrected information

Reporting on Progress

• Accurate and regular recording of received applications on Sales Register.
• Ensure accurate and regular reporting on application volumes and status upload.
• Control and report on daily application quality and submissions.
• Updates and maintains policy records on the administration system.

 Policy Maintenance

• Processing of policy details into the correct schemes on the administration system.
• Clearly communicates and confirms policy amendments timeously to the client.
• Ensure communication framework is adhered to.

General Administration

• Saving supporting documents in the shared drive and ensuring proper indexing is done.
• Maintains up-to-date records in a systematic and organised manner.
• Documents all information according to standard operating procedures.

Personal Development

•  Attend and complete training on all RMA products.
• Attend and complete training on all relevant systems.
• Complete and obtain RE and FAIS qualification.
• Ensure all RMA mandatory training is attended.

WHAT YOU'LL BRING TO THE TABLE?

• NQF Level 5 Higher Certificate and Advanced National (Vocational) Certificate or equivalent or relevant experience.
• at least 2 years’ administration experience.
• Proven administration record.
• Computer Literacy.
• At least 1-year experience in a data capturing or administration position.
• Insurance or Financial Services experience advantageous.