(Limited Duration Contract) Senior Specialist - Special Regulations and Consumer at MTN

Responsibilities

Strategy Implementation:

• Contribute to, challenge, and implement strategy for the Special Regulations function with specific reference to the Online, Digital and Fintech business units. 
• Provide product development advisory services ensuring alignment of all activities undertaken in the unit to the strategy of the business and in compliance with the relevant legislation.
• Provide input into reviewing regulatory-related organisational activities pertaining to special regulation areas and applicable business units and recommend corrective actions where necessary.
• Ensuring compliance with all special regulation areas and provide input into compliance issues in conjunction with Regulatory Compliance function.
• Contribute towards long-term forecasts and predictions (2-5 years).

Operational Planning 

• Ensure that operational targets are aligned to business strategy and that long term (1-2 years) implications of actions have been considered in terms of viability of the business from a broad perspective.
• Consider the impact of solutions on other areas of the business, as well as on the interdependency of units.
• Drive best practice, continuous improvement and innovation at process and procedure level within the Special Regulation Areas function and relevant business units.
• Implement and fine-tune methods, processes, policies, and systems to enhance effectiveness and meet organisational goals.

Operational effectiveness

• Negotiate and coordinate with relevant regulatory and government departments.
• Manage regulation issues in terms of the Consumer Protection Act, Electronic Communications and Transactions Act, Electronic Communications Act, Independent Communications Authority of South Africa Act, Protection of Personal Information Act, Film and Publications Act and any other relevant legislation, regulations, and government policy. 
• Proactively identify regulatory developments in and manage all regulatory issues linked with service to consumer or enterprise. Specific focus legislation, regulations, and government policy applicable to the fast-developing Digital, Online and Fintech sectors. Paying attention to new developments on Robotics, Machine Learning Artificial Intelligence, Fintech, Online Content Regulation, Audio and audio-visual content services, the Digital Economy and 4th Industrial Revolution. 
• Proactively identify Product Development implication of regulatory developments.
• Oversee all required regulatory reports and prepare regulatory submissions to consultations.
• Oversee process to get regulatory approval and licensing. 
• Oversee implementation of license obligations.
• Analyse, determine, and advise on regulatory impact and requirements of new products and services. 
• Represent MTN at relevant forums including industry forums, Ombudsman, Regulators, and other quasi-judicial bodies.
• Manage litigation and investigations.
• Accountable to develop a body of knowledge on the impact of legislation and regulations as it pertains to the special regulatory areas as well as analysing, co-ordinating and validating the regulatory environment from a consumer impact standpoint.

Customer Centric

• Understand customer needs and regulatory requirements and provide advice to develop and fine-tune systems accordingly.
• Adopt a proactive approach to prevent problems from arising in the future.
• Drive continuous improvement as an important element of service delivery.
• Identify trends / patterns pertaining to customers and suppliers and filter this information through the correct channels to continually improve all aspects of service delivery from a regulator standpoint. 

Compliance

• Support Regulatory Compliance and Risk and Compliance function with regulatory reporting and development of CRMP’s including advising on the controls to be implemented to ensure compliance within the relevant business units. 
• Provide support to develop compliance training and awareness programs on relevant areas of subject matter expertise applicable to the relevant business units. 

Ad-hoc Project Assistance

• Contribute to MTN Group strategic investment initiatives (e.g., greenfield expansion and consumer and special regulatory aspects pertaining to local regulatory requirements during Mergers and Acquisitions).
• Research and produce positions papers. 
• Special projects within the regulatory space.
• Participation in industry, government and regulatory working groups providing input based on area of expertise. 

Reporting

• Collate and compile required reports (internal and external).
• Submit reports and recommendations as required to General Manager of Regulatory and other departments as required.

Qualifications

Education:

• LLB Degree
• Admitted attorney 
• BCom degree would be advantageous

Experience:

• A minimum of 6 to 8 years’ experience in a commercial practise or corporate environment. 
• Experience within the ICT, Fintech and or Telecommunications Regulatory environment would be an advantage.
• Sound working knowledge and experience in interpretation of statutes and drafting opinions and submissions. 

Skills and other qualifications

• Relevant regulatory knowledge within the South African context.
• ICT, Fintech and Telecommunication Products and Services.
• Systems training

Apply Before 10/08/2025