Responsibilities
Key Deliverables
- The GM: External Communication will be accountable to achieve the following objectives:
Strategy Development and Implementation
- Lead the creation of the functional strategy in line with the overarching business goals
- Drive effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
- Oversee regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem
Staff Leadership and Management
- Build and manage a high performing team by providing leadership, role clarity, training and career development
- Source, induct and manage talent in accordance with legislative guidelines
- Continually develop a culture of strong collaboration and effective team working
- Ensure open communication channels with staff and implement change management interventions where necessary
- Provide definition of roles, responsibilities, individual goals and performance objectives for the team
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
- Develop and implement a training plan in order to build and develop skills within the team
- Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan
- Performance manage resources in accordance with HR policy and legislation where necessary
- Actively participate in leadership team and develop skills of own team
- Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance
Governance
Strategic Meetings
- Hold strategic meetings, ensure relevant participation and provide guidance and input in the various discussions
- Drive enterprise-wide conference participation framework, corporate affairs sponsorship and partnership initiatives, elicit inputs from relevant parties
- Drive adequate risk mitigation and controls and elicit inputs from relevant parties
- Perform evaluation baseline of Service Level Agreements (SLAs) and KPIs
- Drive approval process on new initiatives
- Provide relevant budget for projects
- Prepare proposal on change initiatives SLA, policies and procedures
Escalations
- Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
- Manage and provide solutions through stakeholder consultation where relevant
Function Tactical
- Review all projects initiated (internal or global)
- Review and finalise objectives, targets and budgets for the External Communications function as applicable
- Review key risks, issues and dependencies and set mitigation actions
- Develop and manage budgets
- Sign-off / make decisions regarding tactical changes
- Chair tactical meetings
Performance
- Monitor performance and alignment with MTN global strategy
- Ensure alignment between the various stakeholders and customers
- SLA approval and exception performance review
Reporting
- Report on a periodic basis to the Group Chief Sustainability & Corporate Affairs Officer relating to progress made within the function and in accordance with the measurement metrics set by the organisation
- Report on an ad hoc basis on specific projects, as required
Budgets
- Develop and manage function’s budgets in line with business objectives
- Develop and manage project initiative budgets in line with business objectives
- Ensure that the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers
Planning and Operations Leadership
- Curation of content strategy for MTN SA across the BU’s and functions
- Identification of key strategic issues and conceptualisation of content that is appropriate for both internal and external stakeholders to positively promote the MTN Brand and Reputation
- Consolidation of Opco-wide content, generated by MTN Communication Champions who are guided to be ambassadors of the Brand in story telling
- Management of publicity campaigns and determination of the appropriate platforms which will give positive publicity and PR mileage
- Usage of key topical media conversations to build online presence that links back to ESG
- Management of communication mediums and content tailoring, including portal websites, media platforms, social media, presentations, and speeches
- Relevant updated MTN SA company profile, which is always ready for the different platforms
- Accountability taken of MTN’s written content by external sources and continuous evaluation of their contributions
- Proactive issue monitoring management of various channels and platforms
- Strategic usage of channels for proactive reputational communication opportunities through “news jacking”
- Key advisory role, to exco with the Chief CA & Sustainability, in CRISIS MANAGEMENT
Continuous Improvement
- Keep abreast of international best practice, technologies and industry trends.
- Proactively research relevant best practice and processes, recommending translation of these in the strategic framework of the unit.
- Maintain an understanding of related systems in order to develop integrated systems and processes.
- Keep up to date with new products and services and their impact on MTNSA
- Understand and take cognisance of emerging markets and plan accordingly
People & Culture Management
- Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors
- Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
- Create and implement personal development plans
- Define the divisional KPAs and KPIs that will be cascaded down to each area
- Manage Performance and identify training needs. Coach and guide subordinates
- Enable and model healthy employee relations and collaborative teamwork
- Manage diversity, develop, and embed an Employment Equity plan for the business area
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
- Act as an ambassador for the Consumer team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour
- Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice
Qualifications
Education:
- Minimum of 4-year tertiary degree (specialization in Business Communication / Public Relations / Marketing / as appropriate)
- MBA or Masters (advantageous)
- Relevant certification / accreditation / membership with professional body such as South African Communications Association, Exhibition and Event Association of Southern Africa (advantageous)
- Fluent in English and language of country preferable
Experience:
- Minimum 5 -8 years’ experience in:
- In a Public Relations/ External Communication role
- Experience working in a global/multinational enterprise /FMCG
- understanding of emerging markets
- In managing staff
- Knowledge of consumer data analytics, management, and platforms in a Techo environment
- Experience in continuous improvement through the implementation of best practices
- Understanding of emerging markets
- Minimum 5 years of senior management experience in External Communications with specific focus on external communications, brand management, sponsorships and events
- Worked across diverse cultures and geographies
- Experience working in a medium to large organization
- Project management experience
- Telecommunications industry experience
- Pan Africa multi-cultural experience
Competencies:
Functional Knowledge:
- Project Management
- Engagement Program Design
- External Branding and Design
- External Communication
- Workforce Segmentation and Profiling
- Leadership Influence
- Visual/Verbal design
- Event/Project Management
- Experience Management
- Digital Platforms
- Editorial and content writing
- Reporting
- Global Working and Collaboration
- Organisational considerations
Skills
- Strategy Formulator
- Visualization
- Decisive Problem Solver
- Digital Mind-set
- Innovative Value Creator
- Culture and Change Champion
- Leadership/Entrepreneurial approaches
- Inspiring People Leader
- Relationship Builder
- Results Achiever
- Operationally Astute
- Organizational Agility
- Digital Mind-set
- Dealing with ambiguity and complexity
- Conflict Management
- Negotiation skills
- Project Management
- People Management
- Presentation Skills
Behavioural Qualities
- Adaptable
- Complete candour
- Culturally aware
- Emotional Maturity
- Innovation
- Integrity
- Leadership
Responsibility towards:
- Key external stakeholders: Investors, Media, Social Media, design company, third party technical teams other external contractors
Key internal stakeholders:
- MTN SA Business Leaders and Line Managers
- Opco – Corporate Services & External Communication teams
Apply Before 10/08/2025
go to method of application »
Job Description
Mission/ Core purpose of the Job:
- To coordinate the execution of all marketing activities and marketing promotion plans within the Consumer Channels including coordination of all projects and events
- To ensure best practice in marketing within the channel in alignment with organisational strategy
- Ensure that execution of plans are aligned to local market preferences
Context:
- Fast moving industry with constantly changing business requirements and technologies
- Fluid complexities of customer expectations and demands
- Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
- Highly dynamic and fluctuating Telecommunications industry
- Total customer experience for MTN brand
- Constantly changing consumer and market needs
- Diverse needs in various local areas
- Fast paced environment
- Market dynamics and developments
- MTN policies, processes and procedures
- Regulatory industry norms govern MTN and partners
- Highly pressurized, deadline-driven environment
- Highly legislated / regulated environment requires compliance
- Participative environment – highly diverse and team-focused
- Reliant on third parties to execute functions
Key Performance Areas:
Key Tasks:
- The coordination of marketing solutions and service excellence to ensure effective sales and promotions of products throughout the Branded Retail Channel
- To understand, anticipate and capitalise on changes in consumer behaviour
- Drive relationships with Internal and external stakeholders
- To achieve measurable results
Operational Coordination and Marketing action plans alignment and implementation
- Implement sales and service campaigns in alignment to branded trade marketing strategy, including mall promotions
- Implement Regional planning in terms of marketing activities for the trade
- Determine what activities take place in the region that generate sell through of product
- Manage OEM model and OEM relations at Head Office
- Ensure distribution of product
- Review and implement MTN and OEM incentives in the trade environment.
- Co-ordinate the execution of the marketing action plans across branded channel
- Co-ordinate and use of the production POS material within the channel with external suppliers
- Co-ordinate the use of all new POS and marketing elements with the region
- To give feedback on regional promotion and incentive programmers to improve business.
- Arrange and co-ordinate all regional activities, events, sponsorships within the Channel via BRID
- Co-ordinate the dissemination of communication to region.
- Make inputs with regard to the long term implications of action plans from a broad perspective (strategy of Branded Trade Marketing and BRID)
- Drive best practice, continuous improvement and innovation at process and procedure level and ensure innovation to improve best practice
- Identify and explore innovative ways to enhance the consumer channel performance and marketing mix
- Understand, and collate innovate ways, and local requirements and action plans for the different regions in relation to the execution and implementation of the strategy and also liaise with the approved stake holders.
- Co-ordinate the Implementation of BTL projects and elements
- Coordination of production of BTL elements
- Implementation of the BTL projects approved and execution of BTL elements
- Ensure compliance of strategy to BRID and escalate non compliance
- Co-ordinate the execution of sales via marketing activities at a regional level.
Relationship building and maintenance
- Build and maintain relationships with all stake holders, including suppliers, stores, shopping malls and community leaders and representatives
- Follow up on and respond to all queries
- Maintain good communication and relationships with BRID
Report Generation
- Generate Weekly & Monthly reports pre & post promotions, as required.
Budget Management
Contribute to the forecast and offer input into the budget for the unit
- Manage and optimise the budget, ensuring all expenditure is in line with the agreed budget
- Identify areas where money is lost and seek ways to reduce expenditure
- Identify and communicate opportunities to generate additional revenue
Customer Satisfaction
- Establish and build relationships with all relevant stakeholders
- Align service delivery to local market segments
- Understand customer needs and develop and fine-tune delivery accordingly
- Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures
- Put contingency plans in place to prevent delays and enhance the customer experience
- Adopt a proactive approach to prevent problems from arising in the future
- Initiate change to continually improve all aspects of service delivery
- Drive continuous improvement as an important element of service delivery
- Deliver measurable results
Supervisory / Leadership / Managerial Tasks:
- Build professionalism, loyalty and commitment to the organization
- Ensure compliance of OEM’s and escalate if necessary
- Have the self insight and flexibility to adapt to different situations
- Manage boundaries that separate units in order to optimise effectivness
- Live the MTN Brand
Role Dependencies:
- Co-ordinate the execution of the marketing activities across the region
- Ensure that an appropriate local flavour or customisation is achieved in each local area with all promotions and marketing activities, but also ensure that these adjustments remain within the national framework
- Ensure that all activities are culturally sensitive in the local areas.
Lateral Dimensions:
Creativities (improvement/innovation inherent)
- Establish sound relationships with all stakeholders including external service providers, shopping malls, community leaders, centres of influence
- Build and maintain sound relationships across the region, as above, and utilise these relationships to effectively execute marketing activities and promotions
- Network extensively and build and maintain relationships (internal and external)
- Apply market research in an optimal way to add as much value as possible to other areas of the business
- Proactive research and speedy communication of results and recommendations to the relevant areas to build a competitive advantage
- Deploy and redeploy resources in the most effective way
- Make continuous improvements at system, process and procedure level
- Explore innovative ways to promote and market products and services, including customisation of activities to align to cultural preferences on the local markets
- Define and exploit opportunities for improvement and innovation
- Identify innovative ways to use minimum resources to achieve maximum outputs
- Proactively seek information on business issues, particularly outside the National Informal Channels which may impact on the unit
- Structure and build key customer insight, and communicate this to the business via vertical strategy documents
- Manage business intelligence for key customers to identify trends and risks for MTN
- Build and maintain brand credibility
Vulnerabilities (control span)
- Poor relationships impacting on poor cooperation and poor execution of strategy
- Non-achievement of turnaround times
- Limited resources
- Ineffective support or resistance from key stakeholders
- Inappropriate marketing execution due to cultural mismatch in local areas
- Inappropriate marketing processes resulting in poor returns
- Marketing activity execution that is not culturally aligned and sensitive, resulting in poor returns or negativity toward the brand
- Ineffective product and marketing roadmaps and time to market
- Lack of advertising and marketing support
- Restricted channels of delivery
- Poor strategy elements
- Skills unavailability
- Budgetary constraints that impact on the short and long term strategies that are being devised
- Increasing pace of the business requiring fast turn-around times
Collaboration:
Responsibility towards:
- Direct reports: None
- Matrix reports: Trade Marketing Manager
- Key customers: Stores (owned & non-owned) Key suppliers: Marketing, Contractors, Architects, Shopfitters, City Council
- Relations, etc.: Internal Departments, outsource companies, shopping malls, community leaders, suppliers, agencies, retail outlets (both owned and non – owned)
Discretionary Space:
Independent thought and Judgment:
- Work is done according to practical, clearly structured work procedures
- Make decisions to drive adjust the execution of the marketing activities in order to align them culturally to the local market
- Use information to deliver in-built excellence
- Make judgement calls to ensure delivery of highest quality and excellence
- Make judgement calls regards the customisation of given strategies into a local flavour, without transgressing the overall plan, policies or procedures
- Prioritisation of work
- Decision-making that is effective and responsible for profit and customer and business sustainability and growth
- Implement efficiencies and effectiveness of systems and processes
Authorities:
- Engaging contracts with external suppliers, within parameters of event and budget Engaging with Shopping Centres and Venues within parameters of event and budget
- Engaging with other internal and external stakeholders to ensure activities are delivered effectively across the region Minimum Requirements - minimum necessary, and not the ideal / preferred should be included.
Education:
- Post matric qualification in marketing communications or similar relevant qualification (3 Year Bachelor's Degree)
- Project planning diploma, or similar qualification or proven experience
Experience:
- At least 3 years of Industry experience
- Experience in the execution of marketing and promotions
- Experience in Project management
- Experience of Informal Markets
- Market Insight
Training:
- Procedures and processes
- Products and Services
- Systems training
- Computer training
- Project management
- Marketing
Competencies
Knowledge:
- Knowledge of quality standards
- In-depth knowledge of standard operating procedures
- Knowledge of MTN business processes and procedures
- Computer Literate, including MS Office applications
- Familiar with MTN products and services
- Knowledge of market segmentation
- Understanding of market research and ability to interpret trends
Skills / physical competencies:
- Relationship skills – to build relationships to facilitate efficient execution of marketing activities
- Priority setting skills – able to manage time, tasks, tools and outputs in order to meet pre-determined deadlines
- Problem solving skills - practical troubleshooting
- Communication skills (written / verbal)
- Ability to coordinate and organise
- Scanning skills – to search for new ideas, trends and principles
- Business acumen –understanding of the business as a whole
- Marketing acumen – in tune with customer and market needs
- Negotiation skills
- Analytical skills
- Flexibility – the ability to adapt and change in the light of changing circumstances / new information
- Culture diversity management skills
- Stress management skills
- Presentation skills
- Ability to execute a mall type promotional activity
Behavioural qualities:
- Team orientation – working in an integrated team environment
- Strong relationship and networking skills
- Influencing skills
- Communication skills
- Focus and persistence
- Reliable and dependable
- Assertive – being tough when necessary without fear or favour
- Proactively drive the activities
- Initiate ongoing changes to maximise productivity and influence the future
- Focused and priority driven – staying focused amidst the multiple demands and expectations
- Attention to detail
- Highly driven and motivated individual, with strong personal presence, integrity and resilience
- Decisive
- Action-oriented
- Diplomacy and tact
- Relationship builder – strong people focus
General working conditions/ Inherent requirements/ Tools of trade
- Flexible working hours
- Flexibility to travel (local)
- Attending functions after hours
- Flexible hours driven by deadlines
KPA Quality Standards/ Measures (KPI’S for job)
- Quality of execution of marketing activities
- All logistics arranged according to instruction and within budget
- Relationships and networking
- Queries resolved timeously
- Expenditure within budget
- Customer satisfaction index (CMAT targets)
- Measuring market share and sales
- Innovation, creativity and originality of event – “WOW” factor
Qualifications
Education:
- Post matric qualification in marketing communications or similar relevant qualification (3 Year Bachelor's Degree)
- Project planning diploma, or similar qualification or proven experience
Experience:
- At least 3 years of Industry experience
- Experience in the execution of marketing and promotions
- Experience in Project management
- Experience of Informal Markets
- Market Insight
Apply Before 10/10/2025
go to method of application »
Responsibilities
- Connectivity to Public Service Institutions
- Maintain and update the master list of site allocations.
- Track installation progress and mark completed sites.
- Prepare and submit weekly, monthly, and biannual reports.
- Liaise with Revenue Assurance to monitor SIM activity and escalate anomalies.
- Manage acceptance certificates and validate supplier payments.
- Ensure RICA compliance and maintain secure documentation.
Zero-Rating of Public Benefit Organisation Websites
- Manage and validate incoming ICASA requests.
- Log and track implementation via ServiceNow.
- Maintain a comprehensive list of zero-rated websites.
- Prepare monthly internal and biannual external reports.
- Monitor usage patterns and escalate potential abuse.
Administration & Compliance
- Maintain structured filing systems for all documentation.
- Track spend against budget and ensure audit readiness.
- Support internal and external audits as required.
Qualifications
Education
- Diploma or Degree in Project Management, Business Administration, or related field.
- Project planning diploma, or similar qualification or proven experience
Experience
- Experience in Project management
- Diploma or Degree in Project Management, Business Administration, or related field.
- 3–5 years’ experience in project coordination, preferably in telecoms or regulatory environments.
- Familiarity with ICASA or similar regulatory bodies.
- Strong proficiency in Excel, SharePoint, and ServiceNow.
Apply Before 10/10/2025
go to method of application »
Responsibilities
Strategy Implementation:
- Contribute to, challenge, and implement strategy for the Special Regulations function with specific reference to the Online, Digital and Fintech business units.
- Provide product development advisory services ensuring alignment of all activities undertaken in the unit to the strategy of the business and in compliance with the relevant legislation.
- Provide input into reviewing regulatory-related organisational activities pertaining to special regulation areas and applicable business units and recommend corrective actions where necessary.
- Ensuring compliance with all special regulation areas and provide input into compliance issues in conjunction with Regulatory Compliance function.
- Contribute towards long-term forecasts and predictions (2-5 years).
Operational Planning
- Ensure that operational targets are aligned to business strategy and that long term (1-2 years) implications of actions have been considered in terms of viability of the business from a broad perspective.
- Consider the impact of solutions on other areas of the business, as well as on the interdependency of units.
- Drive best practice, continuous improvement and innovation at process and procedure level within the Special Regulation Areas function and relevant business units.
- Implement and fine-tune methods, processes, policies, and systems to enhance effectiveness and meet organisational goals.
Operational effectiveness
- Negotiate and coordinate with relevant regulatory and government departments.
- Manage regulation issues in terms of the Consumer Protection Act, Electronic Communications and Transactions Act, Electronic Communications Act, Independent Communications Authority of South Africa Act, Protection of Personal Information Act, Film and Publications Act and any other relevant legislation, regulations, and government policy.
- Proactively identify regulatory developments in and manage all regulatory issues linked with service to consumer or enterprise. Specific focus legislation, regulations, and government policy applicable to the fast-developing Digital, Online and Fintech sectors. Paying attention to new developments on Robotics, Machine Learning Artificial Intelligence, Fintech, Online Content Regulation, Audio and audio-visual content services, the Digital Economy and 4th Industrial Revolution.
- Proactively identify Product Development implication of regulatory developments.
- Oversee all required regulatory reports and prepare regulatory submissions to consultations.
- Oversee process to get regulatory approval and licensing.
- Oversee implementation of license obligations.
- Analyse, determine, and advise on regulatory impact and requirements of new products and services.
- Represent MTN at relevant forums including industry forums, Ombudsman, Regulators, and other quasi-judicial bodies.
- Manage litigation and investigations.
- Accountable to develop a body of knowledge on the impact of legislation and regulations as it pertains to the special regulatory areas as well as analysing, co-ordinating and validating the regulatory environment from a consumer impact standpoint.
Customer Centric
- Understand customer needs and regulatory requirements and provide advice to develop and fine-tune systems accordingly.
- Adopt a proactive approach to prevent problems from arising in the future.
- Drive continuous improvement as an important element of service delivery.
- Identify trends / patterns pertaining to customers and suppliers and filter this information through the correct channels to continually improve all aspects of service delivery from a regulator standpoint.
Compliance
- Support Regulatory Compliance and Risk and Compliance function with regulatory reporting and development of CRMP’s including advising on the controls to be implemented to ensure compliance within the relevant business units.
- Provide support to develop compliance training and awareness programs on relevant areas of subject matter expertise applicable to the relevant business units.
Ad-hoc Project Assistance
- Contribute to MTN Group strategic investment initiatives (e.g., greenfield expansion and consumer and special regulatory aspects pertaining to local regulatory requirements during Mergers and Acquisitions).
- Research and produce positions papers.
- Special projects within the regulatory space.
- Participation in industry, government and regulatory working groups providing input based on area of expertise.
Reporting
- Collate and compile required reports (internal and external).
- Submit reports and recommendations as required to General Manager of Regulatory and other departments as required.
Qualifications
Education:
- LLB Degree
- Admitted attorney
- BCom degree would be advantageous
Experience:
- A minimum of 6 to 8 years’ experience in a commercial practise or corporate environment.
- Experience within the ICT, Fintech and or Telecommunications Regulatory environment would be an advantage.
- Sound working knowledge and experience in interpretation of statutes and drafting opinions and submissions.
Skills and other qualifications
- Relevant regulatory knowledge within the South African context.
- ICT, Fintech and Telecommunication Products and Services.
- Systems training
Apply Before 10/08/2025
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