Liquor Store Manager- North Coast Region KZN at Shoprite Group of Companies

About the role    

• Join Shoprite as a LiquorShop Manager, where you will lead and inspire a dynamic team in delivering exceptional customer service and driving store profitability. This senior role demands expertise in retail management, team leadership, compliance with Liquor Act regulations, loss control strategies, and merchandise planning.
• You will actively coach and develop staff, maintain high standards of shop floor presentation, and ensure adherence to health and safety protocols.
• Your focus on operational excellence, customer satisfaction, and efficient inventory management will reinforce the trusted Checkers LiquorShop brand.
• Experience the opportunity to foster a positive workplace culture rooted in integrity, respect, and performance within one of Africa's leading retail groups.

What you'll do    

• Manage and enhance customer experience and engagement to ensure satisfaction and loyalty.
• Lead, develop, and manage LiquorShop staff, ensuring effective team performance and adherence to company policies.
• Oversee LiquorShop profit and loss management, including accurate reporting and financial analysis.
• Plan and implement merchandising strategies, pricing, and promotional activities to drive sales growth.
• Monitor stock availability, quality, rotation, and loss prevention, conducting gap scans and verifications as required.
• Ensure compliance with health and safety, food safety, and supermarket operational policies and procedures.
• Manage staff scheduling and workforce management edits to maintain operational standards and control labour costs.
• Control expenses effectively to support budget adherence and operational efficiency.
• Maintain high service levels and operational standards across all LiquorShop functions.
• Analyse reports and implement necessary actions to improve performance and promotional outcomes.

What you bring    

• Grade 12 certificate (Essential)
• Retail Management diploma or equivalent qualification (Desirable)
• Minimum of 2 years' experience in the liquor retail industry
• Proven experience in store management or supervisory roles
• Valid driver's licence
• Proficient in basic MS Office applications and familiarity with supermarket systems and technologies
• Strong communication and interpersonal skills, with the ability to communicate effectively in English
• Mathematical competency and analytical skills
• Comprehensive knowledge of store operations management, promotional planning, merchandising, and stock handling principles
• Understanding of liquor products, including various types of beer, wine, brandy, and whisky
• Experience with financial management and reporting, including sales targets, profitability, budget planning, and control
• Knowledge of relevant legislation, including the Liquor Act, Food Safety and Hygiene regulations, and the Occupational Health and Safety Act (OHSA)

Closing Date    

• 2026/10/05