Loan Set Technician at B. Braun Group

Duties and Responsibilities:

Coordinate and manage physical loan set workflow

• Prioritize and coordinate quotes, orders and / or bookings from Clients/Product Managers efficiently
• Process quotes and invoice requests within two hours of receipt
• Prepare sets (washing, oiling, maintaining, checking, and re-packing) according to customer requests and defined loan set workflow
• Arrange delivery of sets and implants to hospitals / assist with deliveries if required
• Ensure optimal stock levels to prevent over / under stocking and write-offs
• Manage a clear overview and documentation of all company loan sets in terms of location and content
• Ensure the loan set room is meticulously maintained
• Work collaboratively with Managers to develop a plan based on divisional strategy to ensure strategic targets are included and met
• Report on all relevant market information such as changes in customer requirements, competitor activities, complaints, etc.
• Ensure knowledge of competitor products and relevant guidelines are updated regularly
• Ensure availability for customer queries within reason

Educational Qualifications and Professional Experience:

• Matric
• Valid Driver’s License
• Previous experience in a Medical Loan Set Department or CSSD in a hospital
• Minimum of two years relevant experience

Skills and Competencies:

• Customer-focused mindset
• Excellent communication and interpersonal skills
• Excellent time management
• Ability to work collaboratively within a multi-matrix company in a fast-paced and dynamic environment
• Digital literacy specifically in SAP and Office 365 suite (minimum 3 years of experience working on SAP)