Lobby Host- Jefferys Bay at KFC

Key Responsibilities:

• Elevate the customer journey in FOH (Front of House) through authentic connections and Feel-Good brand experiences at all customer touchpoints: Welcome, Ordering, and Dine-In.
• Assist customers with kiosk orders and future eCommerce strategies, upselling menu items, recommending new promotions, and referencing the Add Hope system.
• Maintain Feel-Good connections in FOH between service delivery providers, drivers, and CSTMs (Customer Service Team Members).
• Manage the flow of customers and resolve potential bottlenecks.
• Observe and act on customer needs throughout their dining experience to enhance service levels, such as refilling drinks while seating customers.
• Protect assets and guests by adhering to sanitation, health and safety regulations, and brand standards.
• Follow YUM’s culture principles.

Requirements:

• Matric certificate.
• Customer service certificate.
• 6-12 months KFC tenure.
• English proficiency.
• Ability to communicate clearly, concisely, and in a friendly manner.
• Commitment to hospitality and guest experience.
• Excellent guest management skills.
• Technically capable of managing the kiosk.
• High and positive energy.
• Professionalism.
• Ability to multi-task.
• Team-oriented.
• High attention to detail.
• Well-groomed.
• Ability to stand/walk and stay focused and alert for extended periods.
• Tactful in confrontational situations.