Logistics Coordinator at Barron

Job purpose

• The purpose of a Logistics Coordinator is to coordinate day-to-day operations and maintain compliance with the dispatch areas.

Job objectives and Functions

Frontline collections

• Order dispatching to clients.
• Managing order escalations.
• Provide in-person customer service when required.

Delivery Dispatch

• Dispatching orders to 3PL.
• Follow up with 3PL to determine accurate ETA.
• Resolve all 3PL exceptions.
• Managing delivery escalations.
• Prepare and manage PCP (pack, container, picking), open work, PND (pick and drop location), invoice, bad address, and exceptions reports.
• Managing and execution of import/export documents and requirements.
• Maintain relationship with third party logistics partner and clients.

Cancellation and stock control

• Monitoring and moving of cancelled orders in logistics location.
• Daily spot checks.
• Monthly count and reconciliation of orders in locations.
• Conduct RCA (root cause analysis) of missing or displaced stock.

Customer service

• Assist in the management of customer service in logistics.
• Resolve customer queries.

Project planning

• Plan and coordinate assigned forward logistics projects.
• Complete and file all required documents.
• Ship and track final products to the clients’ requirements.

People Management

• Schedule logistics team.

Route planning

• Confirmation of next-day shipments.
• Plan optimised route for delivery of shipments.
• Prepare delivery notes.
• Assign deliveries to Barron driver.
• Manage delivery exceptions.

Health and safety

• Responsible for ensuring that health and safety policies are adhered to.

Housekeeping

• Organize and file department documents.
• Accountable for practicing basic housekeeping principles to ensure that workstations are tidy.

Job requirements

Qualifications

• NQF 4 – Matric – Essential
• NQF 5 – Supply chain Management – Essential
• NQF 6 – Logistics Management – Desirable

Experience

• Dispatching and customer service – 2-3 years – Essential

Skills

• MS D365 – warehouse module
• Verification skills
• Communication skills
• Leadership
• Computer skills

Knowledge

• Product knowledge
• Warehouse Management System
• Bulk Movement Procedure
• Health and Safety principles
• Reports to: Outbound Logistics Manager