Logistics Coordinator, Operations at DSV

BASIC MINIMUM REQUIREMENTS FOR THIS ROLE

• Relevant Tertiary Qualification in Logistics, Supply Chain Management, Transport management - advantages
• Additional Computer Skills
• Proficient in Excel/PowerPoint for data management and reporting

Job-related Requirements

• 2-5 years relevant experience in:
• Retail / Logistics industry (Transportation Role)
• Supply chain environment.
• Customer Services with regards to dealing with all levels of functions from clients (internal & external) within a Warehouse and Transportation environment.
• Transporter service level management
• Intricate understanding of synergies to be able to achieve the best output between the warehouse & transporter as per the clients’ requirements/KPI
• Extensive knowledge of Inbound, Outbound and Return processes and workflows including transportation requirements (Warehouse/Transport)
• Sound and proven skills in Organizing, Directing, Controlling & Monitoring.
• Must be able to meet and manage customer expectations and ensure compliance to Policies, Regulations, Work Instructions and Workloads.
• A sound understanding of the Supply Chain. Good understanding of domestic and cross border/international transport requirements
• Focus on compliance levels with regards to documentation and export & import controls
• Good interpersonal skills for client account management. Must be able to build and maintain strong relationships with customers (internally & externally)
• Must have the ability to handle conflict on a tactical and operational level.
• Must be able to communicate effectively and efficiently with all levels of management.
• Punctuality and good time management skills are essential elements for this position.
• A good understanding of MRP management principles Very good analytical skills, and ability to think logically
• Must be able to work under pressure.
• Assertive
• Forward Thinking
• Pro-active solution driven/orientated.
• Self-Motivated
• Good with people
• Taking responsibility and accountability
• Attention to detail.
• Sense of urgency

ADDED ADVANTAGES FOR THIS ROLE

• Retail experience & understanding
• Exposure to strategic clients and communication channels
• Excellent reporting skills

MAIN PURPOSE OF THE ROLE

• This role will be responsible for the management, support and coordination of all transporters information and deliverables to ensure the customers service levels are met.
• Transporters deliverables / SLA management
• Reporting to relevant stakeholders
• Co-ordinating/Consolidating all the information from various transporters in a presentable manner.
• Invoice management and execution.
• Build and maintain a strong business partnership with the existing customers & transporters.
• Consciously looking for value adding opportunities to improve current processes and deliverables as per the client contract.
• Overall service and development within the transportation space
• Good understanding of domestic and cross border/international transport requirements
• Ensuring compliance with regards to documentation and export & import controls
• Proactively driven to identify, action, and manage on deliverables.
• Transporter management: Co-ordinating/Consolidating all the information from various transporters in a presentable manner
• Understand the client’s business & requirements.
• Understand the client’s customer requirements.
• Develop a strong, trusting relationship with clients and transporters.
• Deep understanding and execution of contractual SLAs & KPI’s
• Proactively driven to identify, action, and manage on deliverables.
• Adherence to tasks not stipulated in job profile i.e., audit compliance, adhoc duties due to operational requirements.
• Maintain various reports in line with KPI and contractual obligations.
• Complete daily system checks to ensure all data to and from the transporters system is working.
• Daily team meetings with various stakeholders, aligned to client and transportation deliverables.
• Ensure client queries are managed daily and necessary escalation and issue resolution is addressed within KPI
• Support in creating and maintaining processes, SOP’s, Work Instructions etc.
• Training and role out of change management processes
• Ensure on going performance measurement, systems and metrics are used and in line to service excellence and client centricity
• Have clear and consistent communication within operation and between the warehouse, transporter and client to ensure all achievements and exceptions are managed pro-actively to ensure proper management of expectations
• Consistently reviewing data to identify areas of improvement to support the overall services and development of the transportation product.
• Invoice management and execution.
• Good understanding of domestic and cross border/international transport requirements
• Focus on compliance levels with regards to documentation and export & import controls