Logistics Manager - Cape Town (Epping) at The Heineken Company

Key Responsibilities:

• Maintain the effective functioning of departments under the span and control of the logistics team namely: Optimal Transport Management, Customer Deliveries and Warehouse operations. 
• Ensure that systems and procedures operate effectively. 
• Deliver effective and outstanding delivery service. 
• Maintain the company vehicles, material handling equipment and site in a cost-effective manner. 
• Ensure the efficient provision of security services. 
• Engage transport suppliers to maintain optimal fleet uptime to deliver on customer service commitments.
• Audit and ensure adherence to the relevant road traffic legislation. 
• Conduct regular fleet inspections as per the fleet guidelines to ensure compliance with road traffic act and internal measures. 
• Understand and monitor fleet key performance indicators and implement corrective action plans where required. 
• Ensure that Fleet/Transport Resourcing is optimal and that their appearance upholds the company image at all times.  
• Manage performance of contractors in according to the agreed SLA. 
• Oversee the Warehouse to ensure the stock availability and the quality of the stock. 
• Manage DOC and working capital.
• Oversee Returnable bottles i.e., returns to issues and weeks/days in trade.  
• Ensure that all product invoicing and empty return procedures are adhered to. 
• Manage operations execution and expenditure in line with budgets and forecasted resourcing. 
• Minimize overtime and temporary employee usage. 
• Look for internal and external financial optimization opportunities. 
• Provide input into the monthly financial performance, analysis and ensure the necessary plans are put in place to correct if     required. 
• Ensure that the Asset Management Master data is up to date and accurate. 
• Assist Ops Manager with compiling the yearly operational and capital budget for individual departments. 
• Provide input in updating the expense budget through 1st and 2nd forecast taking into account all operating variables. 
• Mange the end-to-end Owner Driver function in line with the latest Owner Driver management guidelines. 
• Ensure Customers receive deliveries within the agreed service level requirements.   
• Ensure optimal resourcing to meet Customer service requirements.  
• Manage the customer ID Card process.  
• Assist in the development of Business plans in line with the relevant guidelines. 
• Facilitate the understanding and execution of the Business plan by all relevant stakeholders
• Analyze the customer service results and ensure that detailed plans are developed to widen the competitor gap.  
• Gather customer intelligence and make the necessary changes to support superior customer service delivery. 
• Review internal and external business processes for alignment with business strategy.  
• Maintain product quality and relevant stakeholders engaged. 
• Handle customer complaints and ensure that corrective action is taken where necessary.  
• Ensure customer DSPs are aligned to the activity and changes communicated.  
• Manage the OTIF component of customer service.  
• Evaluate and maintain loss control procedures on an on-going basis. 
• Ensure that the delivery fleet complies with all legal requirements as per the Road Transport Quality System. 
• Ensure that stacking heights are complied with and maintained. 
• Adhere to and maintain site housekeeping standards. 
• Ensure adherence to site safety standards as part of the Safety, Health, and Environmental Committee.  
• Ensure compliance with all relevant legislation. 
• Manage the organization’s assets in line with policy and procedure.  
• Review and sign off the necessary internal governance processes.  
• Assist in conducting monthly stock counts in line with Inventory management procedures and processes. 
• Ensure routine Quality Control inspections in the Distribution Centre. 
• Conduct and manage Quality and Risk Audits 
• Manage ICC Audits and ensure that ICC standards are adhered to. 
• Understand, implement, and adhere to Internal Control Measures such as: ICC’s, ISO requirements, Owner Driver Audits and     Operations Excellence requirements. 
• Create an environment that allows for cross functional learning and integration. 
• Conduct regular team meetings to understand performance as well as to ensure achievement of short- and long-term objectives. 
• Ensure that all reports are compiled and analyzed to monitor costs and efficiencies. 
• Ensure that Operational Costs cents per liter is contained through continual investigation and improvement of asset utilization     and effective warehouse management. 
• Collaborate with the COE on business Improvement projects/ plans.  
• Support regional initiatives in line with the business plan.  
• Follow the organizations policies and procedures and identify opportunities for continuous improvement.

Job Requirements:

• A Relevant tertiary qualification (degree) in Logistics or Supply Chain Management
• A minimum of 5 years of relevant experience, inclusive of 3 years in a Leadership/management role. 
• Proficient in MS Office, SAP, Strato, ATG, TMS, Tableau, Qlikview, Success Factors experience beneficial. 
• The ability to work under pressure and meet tight deadlines. 
• Excellent communication skills (both written and oral) and sound presentation skills. 
• The ability to work after hours and / or shifts if necessary. 
• Knowledge of all relevant legislation. 
• Knowledge of customer service principles and practice. 
• Experience in a customer service environment is essential