Maintenance Administrator (12 months contract) at Tsebo Solution

Duties & Responsibilities    

• Log calls on Pragma Onkey
• Log calls accurately on Pragma and ensuring that the request is clear and precise.
• Answer all telephonic calls within the defined response time.
• Log caller details in friendly and professional manner and always provide accurate information to caller.
• Customer satisfaction
• Respond to calls within the defined response time.
• Management and upkeep of Pragma system
• Handle all calls in a polite and friendly manner.
• Generate reports as requested by the Site Manager
• Provide feedback and critical observation to the Site Manager on daily issues and performance.
• Ensure a high level of customer service is provided and maintained.
• Liaise with the TFS hospital maintenance coordinators.
• Develop a sound understanding of the system including capturing of information and scheduling of planned work.
• Provide systems support to TFS hospital maintenance coordinators.

Skills and Competencies    

• Excellent interpersonal skills
• Excellent telephone etiquette 
• Attentionto details and strong organisational skills. 
• Ability to communicate with all levels of Management 
• Must be competent and professional 
• Ability to work under pressure 
• Ability to plan, orgabise and control own work effort. 

Qualifications    

• Matric
• 2-3 years' experience in  helpdesk or call center environment
• Computer literacy on MS Office Packages (MS word, Excel, OUtlook and PowerPoint
• Call centre or Helpdesk systemor Customer services experience