Major Incident Specialist Graduate at CSG International

• At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.

What you'll do

• You will report to the Senior Manager Service Desk
• You will help with Major Incident Management support including , status assessments, engagement of teams, whiteboard updates and communications, and general incident management during major incidents.
• You will serve as the initial contact and facilitator for system-generated events regarding multiple systems and environments throughout the entire CSG environment.
• You will work variety of shifts to include weekends, holidays or extra shifts
• You will be part of the 2023 Graduate Program which runs for 12 months
• You will be in the Centurion or Cape Town office for at least 3 days in a week

You should have
Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. Remember, you are not solely your resume. Give your transferable skills the chance to tell the full story. Channel the power of YOU and apply to explore the possibility we're the perfect fit.

• BCom , BA linguistics and communication qualification or related
• Preferable with some call center experience
• Good verbal and written skills
• Proficiency in English in a business environment
• South African Identification document
• CV and Cover Letter
• Academic Record

Who will love this job

• An trusted team player – you know how to connect and communicate with your audience(s) around the world and create safe environments to voice diverse opinions, foster diversity and belonging and above all treat people with respect
• A growth driver – you have a mindset that anticipates and adapts to changing needs and can bring partners together to contribute and work toward a shared vision
• A game changer – you dream big and push the limits of what's possible to improve for yourself and others
• A leader – you excel leading your own projects and produce impactful outcomes while dedicating time to mentor those around you to help them grow
• A strategist – you're curious and find inventive ways to implement ideas that lead to business simplification outcomes and solutions